Clarenville, Nl Front desk agent Jobs – 1 Openings This Week

Night Auditor/Front Desk Agent
Gateway Hotel & Suites —Clarenville, NL
- $16.50–$16.75 an hour
- Full-time
- Bilingual
- Hospitality
- Customer service
Quick apply

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Night Auditor/Front Desk Agent

Gateway Hotel & Suites
Clarenville, NL

Quick apply

Job details

Full-time
$16.50–$16.75 an hour

Qualifications

Bilingual
Hospitality
Multilingual
Customer service
Filing
Multi-line phone systems
Phone etiquette
Communication skills
Hotel experience

Full job description

Job Overview

We are seeking a dedicated and personable Night Auditor/Front Desk Agent to join our hospitality team. This role is essential in providing exceptional guest services during overnight hours, ensuring smooth operations, and maintaining the hotel’s reputation for excellence. The ideal candidate will possess strong communication skills, a friendly demeanor, and experience in hospitality or front desk operations. Multilingual or bilingual abilities are highly valued to assist a diverse guest population. This position offers an opportunity to work in a dynamic environment where professionalism and guest satisfaction are paramount.

Duties

Welcome guests upon arrival and assist with check-in and check-out procedures efficiently and courteously
Manage multi-line phone systems, handle guest inquiries, and provide accurate information about hotel services and local attractions
Maintain accurate records of guest accounts, process payments, and handle billing discrepancies
Respond promptly to guest requests, complaints, or concerns with professionalism and empathy
Conduct nightly audits of hotel accounts to ensure accuracy of financial transactions and prepare reports for management
Monitor security by conducting room inspections and ensuring the safety of guests and staff during overnight hours
Assist with administrative tasks such as filing, data entry, and updating guest records
Uphold hotel policies and procedures while maintaining a welcoming environment for all guests

Experience

Previous experience in front desk operations or hotel reception is preferred but not required; training will be provided
Strong customer service skills with the ability to handle multiple tasks efficiently
Excellent phone etiquette and communication skills, including proficiency with multi-line phone systems
Bilingual or multilingual abilities are a plus to better serve diverse clientele
Familiarity with hospitality standards, guest services, and hotel software systems is advantageous
Ability to work independently during overnight shifts while maintaining high levels of professionalism and attentiveness

Pay: $16.50-$16.75 per hour

Benefits:

Casual dress
On-site parking

Work Location: In person

Quick apply

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