Cochrane, On Customer support & client services occupations Jobs – 17 Openings This Week

Implementation Specialist
Klett World Languages —Florida, ON
- Full-time
- Remote
- Microsoft Powerpoint
- Spanish
- Customer service
- Paid time off

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Implementation Specialist

Klett World Languages
Florida, ON

Apply Now

Job details

Full-time

Qualifications

Microsoft Powerpoint
French
Spanish
Blackboard
Customer service
English
Presentation skills
Italian
Communication skills
German
Time management

Full job description

Location: Florida (remote) Full-time

About us

Klett World Languages is a growing educational publisher based in Chicago with a strong market share in North America. Publishing high-quality Spanish, French, German, and Italian content for grades K-12 and higher education, Klett World Languages is the newest venture of the Klett Group, which was founded in 1897 and encompasses 80+ educational enterprises.

At Klett World Languages, we create content that helps students build authentic communicative competence and become global citizens. Our materials are authentic, accessible, and help students create connections to our increasingly global world. We strongly believe that educators play a key role in language learning. Therefore, part of our mission is to support them and provide opportunities for professional development. At Klett World Languages, we are driven to improve world language education in North America.

Job description

The Implementation Specialist will be vital to our company’s growth and success. This role will report to the Implementation Manager and will work with a variety of internal stakeholders, as well as directly with school and district administrators and teachers. The main role of the Implementation Specialist will be to organize, facilitate, and provide resources for initial onboarding trainings and paid professional development sessions. Our ideal candidate is an experienced, high-achieving professional who is solution-oriented and understands the needs of World Language teachers.

This opening is for a remote team Implementation Specialist residing in Florida, with a territory extending beyond Florida to include other states.
Any candidate must be legally eligible to work in the US.
Fluent in written and oral Spanish, French, German, or Italian, and English – preferably Spanish and English

Key Responsibilities

Promote the current language program(s) through the creation and execution of professional development and onboarding sessions.
Collaborate with Sales and Adoptions team colleagues & school/district contacts to coordinate onboardings and paid professional development for schools and districts who are adopting KWL materials in both the U.S. and Canada.
Travel to schools and districts to conduct onboarding and professional development (between 25% and 30%, but could be higher during peak times of the year).
Provide exemplary customer service by building relationships, investigating problems, developing solutions, and making recommendations to management and editorial teams.
Engage in post-sales efforts to increase customer satisfaction, including the curation of materials, PowerPoint presentations, handouts, standards correlations, PD videos, etc.
Attend local, regional, and national conferences as appropriate.
Create and give presentations.
Support the Sales and Adoption teams in facilitating state-, district-, and school-level adoptions by developing a professional development program.
Manage and organize contacts within a CRM, including Case Notes and the Training Module.
Play a key role in procuring new customers and maintaining existing relationships, primarily by developing, promoting, and presenting KWL’s Professional Development offerings.
Maintain the database of paid Professional Development presentations and account management for schools and districts using our paid PD.
Perform other related tasks as assigned by the Implementation Manager.

Qualifications, knowledge, and skills

4+ years of experience as a world language teacher in either K12 or Higher Education environments.
Master of Arts/Sciences in World Language Teaching, Second Language Acquisition, Linguistics, or related field (e.g., Spanish Language & Literatures, etc).
Near-native proficiency in one of the following languages: Spanish, French, Italian, or German.
Familiarity and experience with language learning platforms, and different LMS systems (e.g., Canvas, Blackboard, Schoology, etc.)
Profound knowledge of the secondary and post-secondary education system.
Ability to thrive in an ambiguous, rapid growth environment.
Demonstrable success collaborating on time-sensitive projects.
Outstanding time-management and prioritization skills.
Excellent communication skills.
Ability to travel domestically and internationally.

Special consideration will be given to applicants with:

Experience in creating and delivering professional development presentations on best practices in world language pedagogy.
2 or more years of participation in academic or professional conferences.

Benefits

Health Insurance
Up to 12 weeks of parental leave, paid 50%
16 days PTO, which increases to 25 days after two years with the company
US federal holidays off
Retirement plan with up to 3% employer match

To apply, submit your cover letter and resume to [email protected]. Only serious candidates who submit a cover letter will be considered. We are an Equal Opportunity Employer.

Apply Now

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