Cochrane, On Customer support representative Jobs – 11 Openings This Week

Bilingual Customer Service Specialist
Tech Mahindra —Ontario
- $21 an hour
- Full-time
- Remote
- CRM software
- English
- High school diploma or GED
- Dental care
- Paid time off
Quick apply
8d
Independent Sales Partner - Physiotherapy & Medical Solutions.
Service d'électro-Thérapie inc. —Ontario
- Contract
- English
- Business development
Quick apply
Territory Sales Representative - Pharmacy Channel
Path Pharm Inc. —Ontario
- $40,000–$80,000 a year
- Full-time
- Sales
- First Aid Certification
- Travel
Quick apply
9d
Softgoods Supervisor (Full-Time)
Giant Tiger —Cochrane, ON
- $20.60 an hour
- Weekends as needed
- Merchandising
- Analysis skills
- Organizational skills
- Store discount
- Profit sharing
Bilingual French/English Animal Science Sales Representative
Dean Group - Toronto —Canada
- $33–$35 an hour
- Contract
- Remote
- CRM software
- English
- Travel
Quick apply

Related jobs to explore

Based on your search for customer support representative

Foster Parent
Bayfield Treatment Centres —Ontario
Provide a therapeutic living environment for the youth and ensure the development, implementation, monitoring and regular review of day-to-day routines and…
$27,740–$29,200 a year
Quick apply
Bilingual Customer Service Specialist
Tech Mahindra —Ontario
Customer Support: Serve as the first point of contact for employees' inquiries related to benefits, pension plans, and payroll matters, health insurance, or…
$21 an hour
Quick apply
8d

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Account Manager-Farm and Commercial Lines
HTM Insurance Company —Lindsay, ON
Participate in department meetings, training sessions, and professional development opportunities. College diploma or university degree.
$56,400–$84,600 a year
Quick apply
Licensed Realtor - New Home Sales
Team 2000 Realty Inc., Brokerage —Stouffville, ON
Valid driver’s license and reliable transportation. Present detailed information about new home communities including floor plans, features, pricing, and…
$52,806.26–$213,452.42 a year
Quick apply

Show more jobs in cities nearby

I want to receive the latest job alerts for customer support representative in cochrane, on

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer support representative jobs near cochrane, on

Bilingual Customer Service Associate jobs in Ontario

Medical Clerk jobs in Ottawa, ON

Medical Sales Executive jobs in Montréal, QC

Medical Sales Executive jobs in Toronto, ON

Medical Sales Executive jobs in Remote

Medical Laboratory Assistant jobs in Edmonton, AB

Pharmaceutical Sales jobs in Vancouver, BC

Medical Sales Executive jobs in Hamilton, ON

Experience Representative jobs in Brampton, ON

Territory Sales Representative jobs in Ontario

Territory Representative jobs in Yorkton, SK

Territory Representative jobs in Calgary, AB

Territory Manager jobs in Ottawa, ON

Territory Representative jobs in Greater Toronto Area, ON

Territory Representative jobs in Remote

Insurance Account Representative jobs in Ottawa East, ON

Bilingual Customer Service Associate jobs in Toronto, ON

Bilingual Customer Service Associate jobs in Delta, BC

Community Service Worker jobs in Mississauga, ON

Associate Dentist jobs in Toronto, ON

Bilingual Customer Service Specialist

Tech Mahindra
Ontario

Quick apply

Job details

Permanent | Full-time
$21 an hour
8 days ago

Qualifications

CRM software
French
Benefits administration
Call center experience
LAN
English
High school diploma or GED
Customer service orientation
Communication skills
Client interaction

Full job description

Remote Bilingual Customer Service Specialist

We are seeking a dedicated and knowledgeable customer service representative to join our team and provide exceptional customer service and support regarding employee benefits, pension, and payroll inquiries, and other benefit and time off related inquiries. The ideal candidate should possess excellent communication skills, a strong attention to detail, and a solid understanding of benefits administration and payroll processes. This role involves addressing customer queries, resolving concerns, and assisting employees with accurate information to ensure their overall satisfaction.

Responsibilities:

Customer Support: Serve as the first point of contact for employees' inquiries related to benefits, pension plans, and payroll matters, health insurance, or supplemental insurance plans as needed through inbound calls.
Issue Resolution: Identify and troubleshoot employees' concerns and issues, providing efficient solutions or escalating complex matters to appropriate internal departments.
Documentation: Maintain detailed and organized records of all interactions, inquiries, and resolutions in the company's customer relationship management (CRM) system.
Education and Guidance: Offer guidance and explanations to employees on benefit enrollment processes, retirement planning, investment options, and any updates to payroll policies.
Policy Knowledge: Stay updated on company policies, industry regulations, and compliance requirements to provide accurate information and ensure consistent service quality.

Qualifications:

High school diploma or equivalent is required.
Proven experience in a customer service or call center role, ideally with a focus on employee benefits, pension plans, or payroll inquiries.
Strong interpersonal and communication skills, with the ability to explain complex concepts in a clear and understandable manner.
Familiarity with benefits administration platforms, retirement plans, and payroll systems is highly desirable.
Exceptional problem-solving skills and the ability to handle challenging situations with empathy and professionalism.
Detail-oriented with excellent organizational and multitasking abilities.
Availability to work flexible shifts, based on call center needs.
Demonstrated commitment to delivering outstanding customer experiences.
Fluent in French and English.

Pre-Requisites:

Candidates must have a reliable high-speed internet connection (minimum 50 MBPS download and 20 MBPS upload) with a wired Ethernet/LAN connection directly from the router/modem to the laptop. Use of Wi-Fi is not permitted.
Applicants should be comfortable to work in any shift between 8 AM and 11 PM EST.
Be able to clear a background check involving highest education, past employment history, criminal and soft credit check.

Salary: $21/hr

Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions with or without reasonable accommodations. Reasonable accommodations also are available in the hiring process for applicants with disabilities. Candidates can request a reasonable accommodation by contacting the company ADA Coordinator at [email protected]

We do not use artificial intelligence (AI) to screen, assess, or select applicants for this position. This is a new position.

Pay: $21.00 per hour

Expected hours: 37.5 – 40.0 per week

Benefits:

Dental care
Extended health care
Vision care

Application question(s):

what is your internet speed?
do you have a valid photo ID?

Education:

Secondary School (preferred)

Experience:

call centre: 1 year (required)
customer service: 1 year (required)

Language:

fluent French (required)

Work Location: Remote

Quick apply

Refine Your Search

customer support representative jobs in cochrane, on

Bilingual Customer Service Specialist

Independent Sales Partner - Physiotherapy & Medical Solutions.

Territory Sales Representative - Pharmacy Channel

Softgoods Supervisor (Full-Time)

Bilingual French/English Animal Science Sales Representative

Related jobs to explore

Explore jobs in cities nearby

I want to receive the latest job alerts for customer support representative in cochrane, on

Explore jobs in more locations

Job seeker tools

Employer Tools

Browse

Stay Connected