Role impact:
To deliver a consistent and superior level of customer service to clients by actively seeking out opportunities to provide assistance and support. To ensure that property rules and standards are observed by maintaining a highly visible and reassuring presence through their assigned patrol and post duties. To act as a deterrent to crime and undesired activity and help to maintain a visibly safe and welcoming property environment.
This position offers a consistent, predictable schedule operating under an Averaging Agreement in accordance with Alberta Employment Standards. This is a Night shift (starting 7pm), including some weekends, averaging 84 hours bi-weekly.
What you will deliver:
- Provide outstanding service to customers and clients, while assisting with safety concerns, illness or emergencies etc…
- Maintain compliance with and enforce property standards, rules and regulations in a reasonable manner;
- Protect the property by performing highly visible patrols of assigned patrol areas/zones and positively engage with clients on a continual basis;
- Work closely with other departments, especially Guest Services, to provide customer service support, respond to and have accountability for the resolution of customer concerns/complaints;
- Remain vigilant for signs of criminal and/or suspicious behaviour and initiate the appropriate steps to report/follow up as per operating guidelines;
- Remain prepared to respond to crime, disturbances, fire and other emergency situations as stated in (SOP) and Emergency Response Plans;
- Where authorized to do so, respond to crimes that have occurred and ensure appropriate law enforcement authorities are summoned;
- Report and follow up on hazards and/or deficiencies identified during the course of duty
- Inspect fire equipment and escalators daily;
- Respond to medical emergencies and provide first aid, CPR or AED support until medical professionals arrive;
- Maintain a detailed memo book and prepare incident reports on all matters dealt with using CF's standard report-writing program;
- Deal with trespassers and unauthorized persons found on the property, in a fair and safe manner, by enforcing the Trespass to Property Act;
- Support of JH&S program to ensure occupational safety is prioritized and effectively practised throughout all areas of property operations;
- To provide after-hours lock-up and morning open-ups;
- Complete CF Serve and Secure program and all other required CF training with annual recertification;
- Complete procedures related to building operating hours and traffic management programs
- Perform other duties as assigned.
- This role requires successful completion of both the theoretical and physical components of Use of Force training. The ability to stand and walk for extended periods and to perform de-escalation and intervention techniques is essential to performing the duties of this role.
What your strengths are:
- A great teammate with strong interpersonal skills;
- Customer service focused;
- Strong communicator, verbal and written;
- Demonstrate sound judgment, discretion and overall decision-making skills;
- Able to use tact and diplomacy in dealings across a range of settings and situations;
- Able to work in an exciting, fast-paced environment.
- Solid understanding of emergency and standard operating procedures;
- Ability to maintain and enforce access control procedures;
What you need to succeed:
- Post-secondary education in Law Enforcement/Security or equivalent;
- Minimum one (1) year of shopping centre security experience preferred;
- Provincial Security License is required;
- Current CPR/First Aid Certification;
- Knowledge of Trespass to Property Act;
- Sound knowledge of Occupational Health and Safety Act;
- WHMIS and other safety courses an asset;
- Knowledge of applicable federal, provincial and municipal legislation and regulations;
- Good digital literacy (Microsoft Office, Google Suite) is required;
- Prior work experience in a customer service environment is a definite asset;
- Knowledge of crowd control in emergency situations and emergency events;
Why you should join us:
At Cadillac Fairview we have been transforming communities for over 50 years. We are so much more than our properties. We are building leaders at all levels. We offer the challenge of interesting work, a great organizational culture, the opportunity to collaborate with the best in the business, and support for your growth and development. We reward values-based behavior and superior results with a competitive rewards package that includes best-in-class benefits and pension. Imagine a place where you can make a difference!
At CF our everyday actions and critical business decisions are guided by our CF Values. Achieving results is naturally important for us and we achieve results through behaviours that are consistent with our CF Values.
Are you someone who believes in our values?
- Aim Higher – we strive to exceed expectations
- Own Your Expertise – we empower ourselves and each other
- Collaborate Effectively – we bring the right people together to get the right results
- Engage with Empathy – we objectively consider the needs of others
- Embrace Change – we drive, learn from, and adapt to change
At CF you’ll join a diverse community and award-winning team where your talent and commitment to excellence are welcomed, valued and respected.
CF is an equal opportunity employer and is committed to creating a diverse and inclusive environment. If you need reasonable accommodation during the recruitment, assessment, and/or selection process, please notify your CF contact or email [email protected].
