THE COMPANY:
This company is committed to excellence in the healthcare sector, fostering a vibrant, inclusive workplace that values your talents. Join a team that celebrates diversity and encourages professional growth, as they continue to develop as industry leaders in the market. Focused on patient care, they require a BILINGUAL Reimbursement Specialist to join their team.
COMPENSATION:
Competitive base salary of $53,000 annually, accompanied by a health spending account which offers personalized healthcare spending flexibility, a generous employer-matched RRSP program, and other great perks!
THE OPPORTUNITY:
Seize the chance to showcase your BILINGUAL skills and passion for exceptional service in a dynamic role as a BILINGUAL Reimbursement Specialist within the healthcare sector. Collaborate with patients to provide exceptional patient care through effective communication in both French and English. This is a HYBRID role where you will be working partially from home (about 50%) and partially from the office (about 50%).
POSITION DESCRIPTION:
As a Bilingual Reimbursement Specialist, you’ll play a pivotal role connecting the company’s healthcare services with valued customers/patients. Your fluency in both FRENCH and ENGLISH will ensure seamless communication and exceptional service delivery in patient care.
Your responsibilities will include but are not limited to:
- Collaborating with patients and third-party payers to eliminate obstacles hindering patient access to medications.
- Effectively raising awareness about program services among healthcare providers (HCPs), their staff, and patients.
- Promptly addressing customer inquiries about the program.
- Continuously monitor patients’ coverage limits and renewal thresholds to guarantee uninterrupted therapy.
- Facilitating medication access and expediting time to therapy by offering support for access and reimbursement, assisting with patient out-of-pocket expenses, and conducting comprehensive coverage research.
- Engaging with patients, Healthcare providers and staff to provide education and services related to medication acquisition, access, coverage, reimbursement, and affordability.
- Conducting thorough reimbursement investigations with both private and public reimbursement providers.
- Ensuring information supplied by patients and healthcare providers is accurate and valid.
EXPERIENCE:
- Minimum of 2+ years of experience in a bilingual (French/English) Customer service role
- Computer proficiency a MUST; MS Office, Google, and Adobe applications
- Experience with reimbursement programs or with patient support programs an asset
- Experience working in the healthcare or pharmaceutical or insurance sectors an asset
QUALIFICATIONS:
- Fluency in both FRENCH and ENGLISH is a MUST
- Strong communication skills, a customer-centric approach, and the ability to excel in a fast-paced environment
- Ability to work independently
LOCATION:
Oshawa, ON
POSITION TITLE:
Reimbursement Specialist (Bilingual)
EMPLOYMENT TYPE:
Permanent, Full-Time
WORK TYPE:
Hybrid
EDUCATION:
Completion of post-secondary school required
REQUIRED TRAVEL:
No
RELOCATION ASSISTANCE:
No
MANAGES OTHERS:
No
CONTACT:
Valerie Yuricek, Division Manager
HOW TO APPLY:
Please click on the “APPLY” button located elsewhere on this job posting (preferred) or email your resume to: [email protected]
JOB CATEGORY:
Customer Service
INDUSTRY:
Healthcare
JOB ORDER NUMBER:
10584
KEYWORDS:
BILINGUAL, Customer Service, FRENCH, ENGLISH, Communication, Customer Support, Inquiry Resolution, patient support program, reimbursement, medication, healthcare, medical, pharmaceutical
EXISTING VACANCY:
This is a critical role within the organization and, following the recruitment and selection process, the selected candidate should expect to receive an offer promptly.
USE OF ARTIFICIAL INTELLIGENCE:
We do NOT use artificial intelligence to screen, rank or select candidates. The merits of every single application will be judged by a human. AI may be used to craft correspondence or write a job posting but never in the decision-making as to candidate suitability.
WHAT ARE WE KNOWN FOR AND HOW DO WE HELP?
- Helping talented professionals secure new, exciting and rewarding career opportunities
- Treating each unique individual with professionalism, respect and integrity
- Meeting your distinct needs by matching you with the right corporate culture
FOLLOW US FOR THE LATEST JOBS, CAREER ADVICE AND JOB MARKET TRENDS:
- Website: https://www.stoakley.com/
- LinkedIn: https://www.linkedin.com/company/stoakley
- X (@stoakleystewart): https://x.com/stoakleystewart
- Facebook: http://facebook.com/StoakleyStewart
- Instagram (@stoakleystewart): https://www.instagram.com/stoakleystewart/
- Pinterest (@stoakleystewart): https://www.pinterest.ca/stoakleystewart/
- Google Reviews: https://g.page/r/CezV_tw47ijYEAE
Pay: $53,000.00 per year
Benefits:
- Dental care
- Extended health care
- On-site parking
- RRSP match
Work Location: Hybrid remote in Oshawa, ON
