Cornerstone Community Association Bargaining Unit Position
Position: Street Outreach Case Manager
Position Reports To: Program Director/Community Outreach Manager
Location(s): 121 Simcoe St. South, Oshawa, various locations throughout Durham Region
Salary: $53,805.36 up to $62,292.24 over 5 grids (as per Collective Agreement)
Shift Coverage Times: 40 hours per week.
Some flexibility is required, which may involve evening and weekends, including emergency coverage, on call.
*Note: Shift times and schedules may be subject to change depending on program needs.
Purpose of Position: We are a faith-based non-profit charitable organization providing social services to the Region of Durham. Responsible for provision of full, individualized, case management and community-Based mentoring services for clients/families reintegrating into housing in the community; including providing access and information on acquiring basic needs, advocacy for clients, assistance with building positive social supports and networks, securing, and maintaining support services. Administer housing benefit program. To increase success, stability and, independence for those at imminent risk of homelessness.
Working Conditions: Outside in all seasons of weather, in isolated and rough areas at times, may be exposed to biohazardous materials, conditions, etc., manual dexterity required to use desktop computer and peripherals; moderate physical activity including standing, sitting, lifting; extensive walking.
Education: This position has a minimum educational requirement for an Undergraduate Degree from a recognized University in a directly applicable field and progressive, related work experience in the social service sector. Certification in Mediation and conflict resolution as an asset.
Additional Requirements:
·Demonstrated understanding of accepted standards of Case Management, Housing First, and Harm Reduction practices and protocols.
·Previous experience with a high-needs population.
·Ability to work independently as well as within a multi-disciplinary team.
·Ability to maintain a flexible work schedule and to multi-task.
·Ability to relate to homeless individuals and to establish relationships of
confidence and trust.
·Standard First Aid/CPR and CPI is required and must be maintained.
·Possess a positive, approachable manner and ability to represent the organization in a
professional manner at all times.
·Demonstrated understanding of, and ability to manage, boundaries and professional
ethics.
·Demonstrated understanding of mediation and conflict resolution techniques.
·Excellent oral and written communication skills and strong people skills.
·Possess and maintain a valid driver's license and a clean driver's abstract. Access to a
reliable vehicle and insurable on company vehicle.
·Ability to successfully pass and maintain a criminal reference check.
·Knowledge of current legislation affecting tenancies such as the Tenant Protection Act
and Social Housing Reform Act.
·Proficiency in computer keyboarding and computer software.
·Maintain a sound knowledge of community resources related to housing, legal
information, social service issues, mental health, and addictions issues which are
relevant in making effective referrals.
·Maintain confidentiality of all information related to the position.
·Attend shift change, staff meetings, training, and other meetings as required and assist
with orientation and training of new staff.
·Ability to use intervention and therapeutic skills in an adaptable way to motivate
individuals.
Responsibilities:
Support and Mentoring
· Discuss and assess client's concerns and needs to provide support,
information, referrals, skill enhancement, and advocacy with or for them as
deemed necessary for the benefit and stability of the client.
· Make face-to-face contact and engage those who are homeless and in tent communities throughout the Region of Durham
· Provide mobile on-site assessments including provision of outreach supplies, referrals and transportation to safe shelters and community services.
· Provide intervention services in the event of crisis and contact appropriate authorities when necessary.
·Offer harm reduction strategies as well as abstinence strategies based on participants’ intentions and stated needs.
·Provide mentoring support for daily living skills while living in the rough.
·Promote supportive social connections through encouraging participation and providing access to support groups, churches, or religious groups, recreational outings, community gardens, interests, hobbies, vocational and educational opportunities and volunteering.
·Collaborate co-operatively with police and by-laws along with city regional staff.
·Provide referrals and warm transfers to all appropriate social and health related services based on participant wishes.
·Educate and empower individuals to better utilize community resources and
services available to them to assist in achieving stable housing in the
community.
·Provide individualized support based on the clients' needs that result in a
measurable increase in self- confidence, esteem, awareness, and self-sufficiency.
·Supporting, transporting, and advocating for clients at appointments as required.
·Encourage and coordinate resources for clients who require additional support.
·Other duties as assigned.
Administration
·Complete comprehensive client needs assessments and service plans, including identification of areas of need, goal development, and achievement strategies. Maintain all client files to legally accepted standards.
·Develop evaluation tools to assess client progress and effectiveness of the service plan.
·Initiate/attend Case Management meetings with other service providers as required.
·Compile and manage a database of community supports and programs, requirements for referrals and applications, resource books and or pamphlets, and publications for clients.
·Maintain and update knowledge of relevant legal information, social assistance issues, mental health system, and other relevant housing issues.
·Complete daily travel and activity logs as required.
·Develop and maintain statistical reports on a monthly, quarterly, and yearly basis.
·Ensure due diligence in personal safety as well as the safety of clients and other staff.
·Observe and adhere to all health and safety policies as well as Occupational Health and Safety legislation. Perform the duties of the position in a safe manner and manage risks of outreach appropriately.
·Adhere to all Agency policies, procedures, and directives as well as all other applicable legislation i.e., Protection of Personal Information and Electronic Documents Act.
·Assist in Program development as required.
·Provide back-up support as required for other Program areas and other duties as may be assigned from time to time.
Teamwork
·Work within a team environment, providing support and information to team members regarding outreach work and consulting with staff regarding client needs.
·Work as part of a cross functional team of housing outreach support staff, as well as partner with external agencies.
·Provide Case Management support in other Program areas as required.
·Attend or initiate regular Case Management meetings as necessary to discuss the progress of clients.
·Provide support as required for other staff in the event of a client-related crisis.
·Work as a member of the overall Cornerstone staff team, adhering to the organizational mission and values.
·Attend regular staff meetings, staff training and other meetings as required.
·Assume rotational housing on-call responsibilities.
Public Relations
·Develop relationships for the purpose of supporting the downtown community
and assist organizations such as the police, bylaw, and hospital with homeless clients.
·Assist in outreach program development where requested.
·Set up appointments, escort, and advocate on behalf of the imminent risk of
homeless clients.
·Consult other program coordinators and outside agencies (where appropriate) in planning the transition of residents to permanent housing and/or to other programs or services in the community.
·Represent Cornerstone on various homelessness initiatives as assigned.
NOTE: The above specifications are representative of the basic nature of the position
and are not intended to be all inclusive.
Cornerstone Community Association welcomes and encourages applications from people with disabilities. Accommodation is available on request for candidates taking part in all aspects of the selection process.
Job Types: Full-time, Fixed term contract
Pay: $50,471.41-$58,432.42 per year
Benefits:
- Casual dress
- Company events
- Discounted or free food
- Mileage reimbursement
- On-site parking
- Paid time off
- Tuition reimbursement
Work Location: In person
