columbus customer success associate remote Jobs – 8 Openings This Week

Customer Care and Information Coordinator
Lai and Associates Inc. —Pickering, ON
- $17.20–$30.00 an hour
- Hybrid work
- Microsoft Outlook
- Marketing
- SharePoint
Quick apply
10d
Transcription Services Associate
Veritext —Whitby, ON
- Full-time
- Microsoft Excel
- Customer service
- Organizational skills
Quick apply
Insurance Representative
Desjardins Insurance Nicole Fulcher Agency —Uxbridge, ON
- $48,000–$70,000 a year
- Full-time
- Sales
- Customer service
- Presentation skills
- Dental care
- Paid time off
Quick apply
Sales Associate
Durham Autohaus —Pickering, ON
- $40,000–$60,000 a year
- Full-time
- Sales
- Customer service
- In-person
Quick apply
1d
Associate Director, Clinical Operations (Study Startup)
Everest Clinical Research —Canada
- $165,000–$210,000 a year
- Remote
- Management
- Up to 50% travel
- Master's degree
- Disability insurance
- Dental care
Quick apply

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Transcription Services Associate
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Customer Care and Information Coordinator

Lai and Associates Inc.
Pickering, ON

Quick apply

Job details

Fixed term contract
$17.20–$30.00 an hour
10 days ago

Qualifications

Microsoft Outlook
Marketing
Post-secondary education
SharePoint
Business
Communication skills
Time management

Full job description

Lai and Associates is a proud Tier 1 Microsoft Cloud Solutions provider focused on modern work solutions for various industries, offering licensing, cloud and custom IT solutions to Medical, Manufacturing, Military, Regional and Municipal clients in Canada and the United States.

Role Summary

We are seeking a highly organized and client-focused Customer Care & Information Coordinator to support the delivery of consistent, well-documented customer experiences across the client lifecycle, from onboarding through ongoing service coordination and follow-up.

In this role, you will act as a central point of coordination between clients and internal teams, ensuring that communication is clear, timely, and well documented. You will support reporting, meeting coordination, record keeping, and client feedback tracking to improve visibility, follow-up, and service consistency.

This position is ideal for someone who enjoys client coordination, documentation, and operational follow-through, and who thrives in a fast-paced, collaborative environment with a strong focus on accuracy, responsiveness, and reporting.

Key Responsibilities:

Customer Coordination & Communication

Serve as a primary coordination contact for client communications related to projects, services, and ongoing support
Coordinate onboarding activities, including kickoff meetings, information collection, and internal team alignment
Manage routine client communication, including status updates, check-ins, meeting scheduling, and follow-ups
Prepare client summaries, status reports, meeting notes, and standardized reporting materials using approved information and templates

Project & Operational Coordination

Schedule and manage project status meetings, including agendas, minutes, and follow-up actions
Track progress, risks, and dependencies, ensuring transparency across stakeholders
Coordinate across Sales, IT, Operations, and Administrative teams to ensure smooth service delivery
Support the transition of new clients from sales to onboarding and service delivery

Reporting & Documentation

Maintain accurate records in CRM and internal systems (e.g., HubSpot, Microsoft 365, SharePoint)
Prepare recurring reports such as:
Client engagement and health updates
Project summaries and status reports
Partner and licensing reports
Ensure all customer interactions and documentation are organized, consistent, and audit-ready

Customer Engagement & Retention

Coordinate client feedback collection and satisfaction surveys
Track engagement activities and report recurring themes, concerns, service gaps, and follow-up needs
Support renewal preparation by tracking timelines, client follow-up requirements, and outstanding service issues for internal review

Communications & Digital Support

Coordinate the preparation and distribution of approved client communications, including announcements, updates, and service notices
Track and report client feedback on products, services, and communications, including recurring questions, concerns, and areas requiring follow-up
Route communication, content, or publishing requests to the appropriate internal owners and track approvals and completion status
Support client-facing engagement initiatives such as webinars and events through logistics, coordination, and post-event reporting

Webinars & Events Coordination

Coordinate the planning and execution of client webinars and information sessions
Manage attendee communications, registration tracking, meeting logistics, and follow-up administration
Compile post-event feedback, attendance summaries, and action items for internal review

Partner & Licensing Support

Maintain partner reporting records, documentation, and submission trackers
Support licensing renewals through timeline tracking, documentation coordination, and related client communications
Maintain approved templates and reference documentation for client-facing materials

Qualifications

Post-secondary education in Communications, Business, Marketing, Information Management, or a related field
1-3 years experience in a client-facing coordination, customer success, or project coordination role
Strong communication skills
Experience working with digital tools such as: Microsoft 365 (Teams, SharePoint, Outlook) and CRM systems (e.g. HubSpot)
Excellent organizational and time management skills
Ability to manage multiple priorities and stakeholders simultaneously
Detail-oriented with a strong focus on documentation and accuracy

#projectcoordination #customercare #customersupport #informationcoordination #projectmanagement

Pay: $17.20-$30.00 per hour

Work Location: Hybrid remote in Pickering, ON L1V 3P2

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customer success associate remote jobs in columbus

Customer Care and Information Coordinator

Transcription Services Associate

Insurance Representative

Sales Associate

Associate Director, Clinical Operations (Study Startup)

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