Job Overview:
Sales and Leasing Consultant (New and Used vehicles)
Reports to: Sales Manager
OUR MISSION
At Fraser Durham Chrysler Dodge Jeep Ram, our mission is to provide the best personal service and value, and to create an atmosphere which inspires Innovation, Loyalty and Above Class guest service in all areas of our business.
OUR COMMITMENT
Our commitment is to be the best at providing our customers in all capacities. As a team of professionals, we are committed to exceeding the expectations of our valued customers. We believe so strongly that we trademarked this commitment with our Fraser Auto Group “Exceeds Customer’s Expectations”™® logo.
We are committed to continuously strengthening our sales, service & maintenance, repair & collision and parts & accessories brands and products to improve our competitive position in our marketplace.
We are innovation and design leaders who seek to advance our role for a better future by introducing revolutionary in-car technologies to better serve our customers and branding awareness through on-board technologies such as infotainment, safety and security features, fuel-efficiency, social media and sustainability.
We are consumer focused and believe that by continuing to improve the quality, look, feel and image of our products we can produce “Exceeds customer’s expectations”™® while focusing on the consumer needs.
We are dedicated to consistently delivering outstanding service and support with driven results.
Summary Statement
Under the supervision of the Sales Manager, the Sales and Leasing Consultant (New and Used vehicles) has overall responsibility for meeting or exceeding individual sales targets and customer experience scores while maintaining compliance with all required provincial licenses and mandatory professional development courses.
Qualifications:
Standard Specifications: Requirements are representative of minimum levels of knowledge skills and/or abilities to perform this job successfully. the Sales Consultant will posses the abilities or aptitudes to perform each duty proficiently.
Education
· Completion of high school diploma or vocational equivalent is considered an asset
Knowledge
· A minimum of 2+ years of experience in retail vehicle sales.
Skills/Abilities/Attributes
· Excellent interpersonal, communication (verbal & written English) and customer service skills
· Commitment to sales excellence, including adherence to systems and process requirements
· Inquisitive, empathetic, energetic and a team player
· Ability to build long-standing and trusting customer relationships
· Problem solving skills in order to resolve customer issues
· Demonstrate a willingness to learn and participate in all mandatory training
· An inherent affinity towards automobiles
· High morale standards and ability to maintain confidentiality of pertinent company and personal information
Required
· Valid Ontario Drivers License and Clean Abstract
· OMVIC Certification
Accountabilities:
Sales Performance
· Sell and deliver New and Used Vehicles by providing a high-quality customer experience
· Ensure individual sales targets (sales volume, sales gross, accessory sales) are met or exceeded
· Adhere to company sales processes and procedures
· Promote ancillary products sold by F&I
· Maintain accurate CRM data and provide quality follow upon all un-sold opportunities within 12hrs or sooner
· Assist in departmental merchandising efforts
Professional Development
· Participate in dealership Customer Experience training
· Live our values as stated in the Employee Handbook
· Maintain mandatory provincial licenses and safety certifications
· Complete all mandatory manufacturer training
· Adhere to all health and safety policies and protocols
Customer Engagement
· Building and nurturing a recurring business portfolio
· Foster customer engagement initiatives and be active on social media
· Be a company ambassador in and outside of the dealership
Key Performance Indicators
· Meet or exceed unit sales targets
· Meet or exceed gross sales targets
· Maintain Customer Experience above OEM standards
· Reply to e-leads within 15 minutes of the dealership receiving the lead
Decision Making Authority
· Collaborate with the Sales Manager to make final decision on deal strategy and customer engagement activities
· Responsible for the day-to-day sales activities attributed to progressing deals and nurturing your sales funnel
· Responsible for determining the priority of tasks within the scope of the position
Working Conditions
· Works in a climate-controlled office and outdoor seasonal conditions
· Accompanying all test drives with customers on a pre-determined route
Key Relationships
· Internally: All employees
· Externally: Customers, Wholesalers and Suppliers
Job Type: Full-time
Pay: $60,000.00-$130,000.00 per year
Additional pay:
Benefits:
- Automobile allowance
- Company car
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Vision care
Flexible language requirement:
Schedule:
Experience:
- automotive sales: 2 years (required)
Licence/Certification:
Work Location: In person
