Position Title: Operations & Accounting Coordinator
Location: Pickering, Ontario, Canada
Employment Type: Full-Time
Reports To: Director of Finance
Industry: Wireless Communications / Telecom Services
About the Company
We are a privately held, Indigenous-owned wireless communications provider headquartered in Pickering, Ontario, delivering mission-critical and operational-critical communication networks to business, commercial, and public safety clients across Ontario and Canada. Our reputation is built on delivering secure, reliable, and high-performance wireless voice and data solutions where uninterrupted communication is essential. We are committed to operational excellence, innovation, and creating long-term value for our stakeholders and the communities we serve.
Position Overview
We are looking for a highly organized and detail-oriented Operations & Accounting Coordinator to join our growing team. This is a dynamic, cross-functional role that supports daily business operations, customer coordination, logistics, and foundational accounting processes.
This position is ideal for someone early in their career who wants to build a strong operational and financial foundation within a supportive, team-focused environment.
This role offers significant growth potential for the right candidate, with opportunities to expand responsibilities and develop into more advanced operational or financial functions over time.
Key Responsibilities
Front Office & Customer Coordination
· Manage incoming calls and direct inquiries professionally
· Respond to customer requests or route to appropriate teams
· Maintain accurate records of customer communications
· Support high-quality customer service delivery
RMA (Return Merchandise Authorization) Coordination & Logistics Management:
· Initiate, track, and close Return Merchandise Authorizations (RMAs)
· Coordinate with vendors, customers, and internal teams
· Maintain accurate logs and documentation
· Ensure timely resolution of returns
Receiving & Inventory Support:
· Receive and verify incoming goods against purchase orders
· Inspect shipments for discrepancies or damage
· Maintain accurate ERP/inventory system entries
· Support inventory control and stock accuracy
Accounting Support:
· Assist with Accounts Payable (invoice matching, data entry)
· Support Accounts Receivable (invoicing, follow-ups, collections)
· Maintain organized and accurate financial records
· Assist with month-end processes and reporting
Repair Coordination
· Log and manage incoming repair requests
· Create and assign repair work orders
· Communicate timelines and cost estimates to customers
· Track repair progress and ensure timely completion
· Coordinate parts procurement and invoicing
Inventory & Asset Management
· Manage tracking of rental equipment, radios, and parts
· Monitor inventory levels and equipment movement
· Maintain records for calibration and firmware compliance
· Support asset lifecycle (refurbishment, decommissioning)
Reporting & Administration
· Maintain logs for repairs and rentals
· Generate operational reports and KPIs
· Support internal coordination, scheduling, and communication
· Ensure compliance with QMS and ISO 9001:2015 processes
Qualifications & Skills
· Education: Diploma or degree in Business Administration, Accounting, or related field (preferred)
· Experience: 1–3 years of experience in administrative, operations, or accounting support
· Knowledge: Basic accounting knowledge (AP/AR)
· Computer: Strong proficiency in Microsoft Office (especially Excel)
· Reliability: Reliable, dependable, and collaborative team player
- Communication software: Familiarity with phone systems and shipping programs.
- Office equipment: Competence in using office machines such as printers, scanners and POS system.
- Data entry: Efficient typing and data entry skills with high accuracy.
- Organizational and time management: Ability to multitask, prioritize, and manage a dynamic workload in a fast-paced environment.
- Communication and interpersonal skills: Exceptional verbal and written communication, a professional phone manner, and excellent customer service skills.
- Discretion and confidentiality: The ability to handle sensitive information with a high degree of confidentiality and professionalism.
- Proactivity and problem-solving: Strong problem-solving skills with the ability to anticipate needs and take initiative.
What We Offer
· Competitive salary and growth opportunity
· Collaborative and supportive team environment
· Hands-on role with exposure to operations, finance, and logistics
· Opportunity to contribute to continuous improvement and process excellence
- Comprehensive benefits program.
- Ongoing training and professional development opportunities.
- The opportunity to contribute to meaningful projects supporting public safety, business, and community communications.
- A supportive, inclusive and growth-oriented team culture.
Career Growth Opportunities
We believe in investing in our people and promoting from within. High performing Operations & Accounting Coordinator may have the opportunity to advance into roles such as:
- Executive Assistant
- Accounts Receivable/Accounts Payable
- Procurement Specialist
- Inside Sales Representative
Pay: $55,000.00-$65,000.00 per year
Benefits:
- Dental care
- Extended health care
- On-site parking
- Paid time off
- RRSP match
- Vision care
Work Location: In person
