Columbus Prompt consultant Jobs – 7 Openings This Week

Genesys Cloud Specialist
Robert Half —Whitby, ON
- $45–$60 an hour
- Temporary
- AI
- Communication skills
Quick apply
11d
Intermediate Reactor Analysis Engineer
AtkinsRéalis —Pickering, ON
- Full-time
- Hybrid work
- Engineering
- Master's degree
- Bachelor's
6d
Senior Electrical Engineer
AtkinsRéalis —Pickering, ON
- Full-time
- Hybrid work
- Engineering
- Bachelor's
- Construction experience
Electrical Engineer
AtkinsRéalis —Pickering, ON
- Full-time
- Hybrid work
- Engineering
- Bachelor's
- Construction experience

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Genesys Cloud Specialist

Robert Half -
Whitby, ON

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Job details

Temporary | Contract
$45–$60 an hour
11 days ago

Qualifications

Jira
French
Telephony
Telecommunication
AI
Communication skills

Full job description

We are looking for an experienced Genesys Cloud Specialist to support a non-profit organization in Whitby, Ontario through a Long-term Contract engagement. This role is suited to a senior consultant who can oversee day-to-day platform operations, optimize contact centre capabilities, and help maintain a reliable cloud-based telephony environment. The successful candidate will bring strong technical judgement, hands-on configuration expertise, and the ability to work across service teams to improve performance and user experience.

Responsibilities:

Oversee the ongoing administration of the Genesys Cloud CX environment, ensuring the platform remains stable, secure, and effective for daily operations.
Manage system configuration across user accounts, access levels, divisions, queues, skills, and routing profiles to align with operational needs.
Track platform performance and availability, resolve front-line support issues, and escalate more complex incidents to the managed service provider when necessary.
Build and refine Architect call flows to support efficient customer journeys and dependable contact handling processes.
Set up and maintain routing models, queue logic, overflow paths, callback options, operating schedules, and holiday coverage.
Configure announcements, audio prompts, and customer-facing messaging to support clear and consistent communications.
Support Workforce Management setup by maintaining business units, management units, scheduling structures, and forecasting parameters.
Contribute to Quality Management administration, including evaluation workflows, recording capabilities, and calibration activities that strengthen service quality.
Work with stakeholders to recommend practical improvements to telephony, cloud contact centre operations, and related business processes.
Provide documentation, knowledge sharing, and user guidance to support adoption, training, and effective platform use.
10+ years of experience in consulting or senior technology roles, with significant hands-on work in Genesys and contact centre platforms.
Proven expertise administering Genesys Cloud CX, including configuration of users, permissions, queues, routing, and call flow design.
Strong background in telephony systems, telecommunications, and cloud technologies within complex service environments.
Experience working with Workforce Engagement tools such as workforce planning, forecasting, scheduling, quality management, and call recording.
Familiarity with business applications and platforms such as CRM, ERP, Atlassian Jira, and related enterprise technologies.
Demonstrated ability to assess issues, implement effective strategies, and coordinate support across internal teams and external service partners.
Strong planning, training, and communication skills, with the ability to explain technical concepts clearly to varied audiences.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

This job posting is for a current vacancy with our client.

Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster.

Questions? Call your local office at 1.888.490.4429. All applicants applying for Canadian job openings must be authorized to work in Canada.

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