Concord, On Customer service project coordinator Jobs – 17 Openings This Week

Installation Coordinator
Wilcox Door Service Inc. —Greater Toronto Area, ON
- $50,000–$60,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Tuition reimbursement
- Paid time off
Quick apply
10d
Project Management Administrator
ARS Responds Canada —Toronto, ON
- $50,000–$60,000 a year
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
- Disability insurance
- Dental care
Quick apply
12d
PROGRAM COORDINATOR OFFICE OF THE DIVISION HEAD
City of Toronto —Toronto, ON
- $80,799–$109,815 a year
- Weekends as needed
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
11d
Customer Service Project Coordinator
AlphaPoly Packaging —Brampton, ON
- From $55,000 a year
- Full-time
- Bilingual
- Microsoft Word
- CRM software
- Dental care
- Paid time off
Quick apply
12d
Project Coordinator
Eaton —Toronto, ON
- $59,000–$73,000 a year
- Hybrid work
- Microsoft Powerpoint
- Bilingual
- Microsoft Excel
Senior Administrative Assistant and Office Coordinator
Park Lawn Corporation —Toronto, ON
- $27.85–$38.94 an hour
- Overtime
- Microsoft Powerpoint
- Bilingual
- Microsoft Word
Quick apply
Inside Sales & Account Coordinator (12-Month Contract with Possibility of Permanent Placement) - Eurofins Cosmetics & Personal Care, Inc.
Eurofins Canada Cosmetic Testing —Toronto, ON
- $50,000–$55,000 a year
- Overtime
- Customer service
- Engineering
- Laboratory experience
Quick apply
Project Coordinator
Build It —Mississauga, ON
- Full-time
- Google Suite
- PMP
- Microsoft Office
Quick apply
Monitoring & Projects Administrator
SMS Security —Toronto, ON
- $19–$23 an hour
- Full-time
- Administrative experience
- In-person
- Communication skills
- Wellness program
- Dental care
Quick apply
14d
Client Services Coordinator (Quoting & Order Coordination)
Frontier Networks —Toronto, ON
- Microsoft Excel
- Communication skills
Project Control Officer
Scotiabank —Toronto, ON
- PMP
- Finance
- Analysis skills
- Profit sharing
- Vision care
11d
Project Control Officer, GCF
Scotiabank —Toronto, ON
- PMP
- Finance
- Analysis skills
- Profit sharing
- Vision care
7d
Project Administrator, Fall Student (4 Months)
THE MILLER GROUP —Markham, ON
- $19–$26 an hour
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Installation Coordinator
Dodds Garage Doors —Toronto, ON
- $50,000–$60,000 a year
- Full-time
- Customer service
- Time management
Quick apply
Sales Coordinator
Contemporary Office Interiors Ltd —Toronto, ON
- $55,000–$65,000 a year
- Full-time
- Sales
- Customer service
- Administrative experience
Quick apply
11h
Remote Administrative Coordinator
Best-of-Life —Toronto, ON
- Remote
- Customer service
- Organizational skills
- Business
Quick apply
18h

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customer service project coordinator jobs near concord, on

Installation Coordinator

Wilcox Door Service Inc. -
Greater Toronto Area, ON

Quick apply

Job details

Permanent | Full-time
$50,000–$60,000 a year
10 days ago

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service
English
Microsoft Office
High school diploma or GED
Project management
Organizational skills
Construction experience
Communication skills
Construction estimating
Time management

Full job description

Company Overview

Wilcox Door Service Inc., a certified Aboriginal-owned business, has been a leader in supplying, installing, and servicing door, dock, and gate solutions for commercial and industrial facilities since 1912. We are committed to providing rapid response times and maintaining a robust inventory to serve our customers across Ontario.

Location: Mississauga or Stoney Creek, Ontario office (determined by location of the successful candidate).
Reports To: Installation Manager

Summary

The Installation Coordinator is responsible for coordinating and managing all installation and construction projects sold by the company.

This role serves as the primary point of contact between customers, vendors, sales representatives, technicians, trade partners, and internal departments to ensure projects are executed efficiently, professionally, and on schedule.

The successful candidate will oversee project scheduling, customer communication, material procurement tracking, vendor coordination, system updates, and project follow-up while ensuring deadlines and customer expectations are consistently met.

The ideal candidate thrives in a fast-paced environment, possesses strong organizational skills, and can effectively manage multiple projects simultaneously.

Key Responsibilities

Project Coordination

Manage all installation and construction projects from project handoff through completion.
Review project documentation for completeness and accuracy.
Coordinate project timelines and milestones.
Monitor project progress and proactively identify potential delays.
Prepare monthly forecast reports and submit to the Installation Manager.
Maintain and update order log.
Schedule and organize all freight for all Construction and Installation projects.
Ensure projects are executed according to customer requirements and company standards.
Maintain visibility on all active projects and upcoming installations.

Customer Communication

Act as the primary point of contact for customers throughout the project lifecycle.
Provide project updates and communicate scheduling information.
Respond promptly to customer inquiries.
Manage customer expectations regarding timelines and project status.
Communicate delays, deliveries, changes, and project milestones professionally and proactively.
Ensure a positive customer experience throughout every project.

Vendor & Supplier Coordination

Coordinate pickups and deliveries with manufacturers and suppliers regarding material orders.
Track and update ETA’s of materials ordered with purchasing team and vendor
Coordinate equipment rentals
Escalate critical delays when necessary.
Ensure materials are available before installation dates.

Scheduling & Resource Management

Coordinate installation schedules with the Installation Manager.
Schedule technicians, in-house electricians, trade partners, equipment, and other resources required for project execution.
Assist in optimizing labour utilization and crew scheduling.
Coordinate site readiness and project logistics.
Ensure projects are properly scheduled to meet customer deadlines and company objectives.

System Management & Documentation

Maintain accurate project records within Salesforce and company systems.
Update project statuses throughout the project lifecycle. Ensure Installation Pulse reflects most current data (dates, statuses, notes etc.)
Record purchase order information, vendor updates, shipment details, and scheduling notes.
Ensure all project documentation is complete and organized.
Complete, and submit all closeout documents for Construction projects.
Track project milestones and completion dates.
Maintain accurate records for reporting and forecasting purposes.
Complete and submit final costing for all projects when completed.

Deadline & Performance Management

Monitor project timelines and identify risks to completion dates.
Proactively follow up on outstanding materials, approvals, and customer requirements.
Drive projects forward to ensure deadlines are achieved.
Support monthly installation and construction revenue targets through effective project management.
Assist in reducing project delays and improving project completion times.

Cross-Functional Collaboration

· Work closely with:

Sales Representatives
Installation Manager
Service Supervisor (s)
Operations Team
Purchasing Team
Warehouse Team
Accounting Team
Field Technicians
Vendors and Manufacturers

· Ensure seamless communication between departments.

· Support project profitability through effective coordination and planning.

· Assist in resolving project challenges and customer concerns.

Key Performance Indicators (KPIs)

Success in this role will be measured through:

Project Execution

Projects completed on schedule
Installation completion timelines
Construction project completion timelines
Project backlog management

Customer Experience

Customer response times
Customer satisfaction/frequent updates
Customer communication compliance

Vendor Management

Material delivery accuracy
Vendor follow-up completion
Reduction of material-related delays

System Compliance

Salesforce project updates completed
Documentation accuracy
Scheduling accuracy

Financial Performance

Installation revenue completed versus monthly targets
Construction revenue completed versus monthly targets
Project gross margin protection
Reduction of project delays impacting billing
Complete and submit final costing for all projects when completed.

Core Competencies

The successful candidate will demonstrate:

Organization & Planning
Customer Service Excellence
Communication Skills
Problem Solving
Time Management
Attention to Detail
Accountability
Teamwork
Adaptability
Sense of Urgency

Other duties as required.

Join us at Wilcox Door Service Inc. where your organizational skills can make a real impact. If you thrive in dynamic environments and are eager to contribute to a trusted industry leader, we want to hear from you—apply today and become part of our dedicated team!

Pay: $50,000.00-$60,000.00 per year

Benefits:

Extended health care
Life insurance
On-site parking
Paid time off
Tuition reimbursement

Work Location: In person

Quick apply

Refine Your Search

customer service project coordinator jobs in concord, on

Installation Coordinator

Project Management Administrator

PROGRAM COORDINATOR OFFICE OF THE DIVISION HEAD

Customer Service Project Coordinator

Project Coordinator

Senior Administrative Assistant and Office Coordinator

Inside Sales & Account Coordinator (12-Month Contract with Possibility of Permanent Placement) - Eurofins Cosmetics & Personal Care, Inc.

Project Coordinator

Monitoring & Projects Administrator

Client Services Coordinator (Quoting & Order Coordination)

Project Control Officer

Project Control Officer, GCF

Project Administrator, Fall Student (4 Months)

Installation Coordinator

Sales Coordinator

Remote Administrative Coordinator

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