Concord, On It support technician/helpdesk Jobs – 2 Openings This Week

IT Support Technician/HelpDesk
Resyst Inc. —Toronto, ON
- $38,500–$42,500 a year
- Full-time
- Software troubleshooting
- Customer service
- Windows
Quick apply
7d

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IT Support Technician/HelpDesk
Resyst Inc. —Toronto, ON
Have a valid Driver's license (G2 or G). Provide first-line technical support via help desk channels, assisting users with hardware, software, and network…
$38,500–$42,500 a year
Quick apply
7d

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IT Support Technician/HelpDesk

Resyst Inc.
Toronto, ON

Quick apply

Job details

Full-time
$38,500–$42,500 a year
7 days ago

Qualifications

Desktop support
Software troubleshooting
Customer service
LAN
Windows
Microsoft Office
Computer hardware
CompTIA Network+
IT support
Computer networking
MacOS
Linux
Communication skills
CompTIA A+
Help desk
VPN

Full job description

Overview

We are seeking an entry-level, dedicated IT Support Technician/HelpDesk professional to join our dynamic technology team. The ideal candidate will provide technical support to end-users, troubleshoot hardware and software issues, and ensure smooth operation of IT systems across the organization. This role offers an opportunity to work with a variety of operating systems and networking technologies, supporting a diverse user base in a fast-paced environment. Strong communication skills and customer service orientation are essential for success in this position.

Duties

Provide first-line technical support via help desk channels, assisting users with hardware, software, and network issues.
Troubleshoot and resolve problems related to Windows, macOS, Linux operating systems, and desktop applications such as Microsoft Office.
Support computer hardware setup, maintenance, and repair, including peripherals and network devices.
Manage and resolve service requests using tools like OSTicket, ensuring timely resolution and documentation of issues.
Assist with network connectivity issues involving LAN configurations, firewalls, VPN access, and wireless connectivity.
Perform software troubleshooting for various applications and operating systems to ensure optimal performance.
Assist users with VPN setup and connectivity issues to ensure secure remote access.
Collaborate with team members on projects involving operating system deployment, software updates, and hardware upgrades.
Maintain detailed records of support activities and escalate complex issues to higher-level technical teams when necessary.
Communicate effectively with end-users to provide clear instructions and updates on issue resolution status.

Qualifications

Experience in IT support or help desk roles with a knowledge of desktop support and technical troubleshooting.
Familiarity with Windows, macOS, Linux operating systems, and common enterprise tools such as Microsoft Office suite.
Experience with VPN technologies and network configurations.
Familiarity with help desk software such as OSTicket.
Knowledge of software troubleshooting techniques across various platforms and applications.
Understanding of computer hardware components and maintenance procedures.
Strong communication skills with the ability to explain technical issues clearly to non-technical users.
Ability to work independently or as part of a team in a fast-paced environment while managing multiple priorities effectively.
Certifications such as CompTIA A+, Network+, or relevant experience in IT support are preferred but not required.

This role is integral to maintaining the organization’s IT infrastructure and ensuring end-user productivity through prompt and effective technical assistance.

Pay: $38,500.00-$42,500.00 per year

Application question(s):

Reliably commute to downtown office
Have a valid Driver's license (G2 or G)

Work Location: In person

Quick apply

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