Concord, On Residential hvac install and service manager Jobs – 3 Openings This Week

Customer Service Representative - Based in Barrie or Vaughan
Martino Contractors Ltd. —Concord, ON
- Full-time
- Sales
- Customer service
- Microsoft Office
- Dental care
- Paid time off
Quick apply
HVAC Service Technician
Easy Air Sheet Metal —North York, ON
- $22–$35 an hour
- Part-time
- Customer service
- HVAC
- In-person
Quick apply
Maintenance Technician - HVAC
Teva Pharmaceuticals —Toronto, ON
- $70,480–$88,100 a year
- Maintenance
- High school diploma or GED
- Travel
- Employee stock purchase plan
- Disability insurance

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Customer Service Representative - Based in Barrie or Vaughan
Martino Contractors Ltd. —Concord, ON
Handle incoming customer inquiries (email & telephone). Schedule and coordinate all service calls as calls are received. Take incoming customer service calls.
Quick apply
HVAC Service Technician
Easy Air Sheet Metal —North York, ON
The ideal candidate will possess a strong mechanical aptitude and experience in heating, ventilation, and air conditioning systems.
$22–$35 an hour
Quick apply

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Customer Service Representative - Based in Barrie or Vaughan

Martino Contractors Ltd.
Concord, ON

Quick apply

Job details

Full-time

Qualifications

Sales
Customer service
Upselling
Post-secondary education
Microsoft Office
Communication skills

Full job description

Job Overview
At Martino HVAC, we offer indoor air solutions for residential new construction, custom homes, retrofits, and light commercial applications. We design systems, manufacture components, install equipment, and provide repair services. We believe that everyone deserves to live in a healthy and comfortable home and we believe that indoor climate is critical to maintaining health and comfort.

Reporting to the Customer Service Manager, we are seeking an experienced  Customer Service Representative who will be responsible for timely dispatching of Service Technicians to customer sites for the maintenance or repair of customer equipment and for promoting and maintaining a high level of customer satisfaction. This position can be based in Barrie or in Vaughan.

Responsibilities

Monitor, prioritize and organize daily workflow for Service Technicians to ensure completion of assigned jobs.
Schedule and coordinate all service calls as calls are received.
Dispatch Service Technicians as service calls are completed.
Create service ticket for all service calls.
Contact customers with a “Parts Pending” status as parts are received for scheduling.
Schedule return trips with customers when parts are in.
Debrief Service Technicians after completion of each call.
Maintain and update appropriate customer data, including key contacts, servicing information, address changes and other critical information.
Keep customers apprised as to Company schedule and requested lead-times.
Handle incoming customer inquiries (email & telephone).
Take incoming customer service calls.
Maintain the dispatch board / schedule.
Check and validate documentation.
File service orders.
Work with Service Technicians and inventory staff to finalize work orders for invoicing.
Process Service work orders and create invoices.
Utilize communication tools effectively on a daily basis.
Other duties as required.

Qualifications

Post-secondary education
Minimum 2 years in a Customer Service or a Dispatch role with similar responsibilities
Strong communication and customer service skills
Able to manage and prioritize tasks in a fast paced, frequent deadline environment
Proficient in MSOffice

Job Type: Full-time

Benefits:

Company events
Dental care
Extended health care
Life insurance
On-site parking
Paid time off
Vision care

Work Location: In person

Quick apply

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residential hvac install and service manager jobs in concord, on

Customer Service Representative - Based in Barrie or Vaughan

HVAC Service Technician

Maintenance Technician - HVAC

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