Concord On Hvac lead dispatcher Jobs – 4 Openings This Week

Administrator, HVAC Service
CMS Group LTD —Richmond Hill, ON
- $65,000–$75,000 a year
- Full-time
- Data entry
- Dental care
- Paid time off
Quick apply
5d
HVAC Crew Lead UA787
BGIS —Toronto, ON
- Full-time
- Research
- Databases
- High school diploma or GED
Install Clerk
ENERCARE —Markham, ON
- $26.49 an hour
- Part-time
- Microsoft Office
- High school diploma or GED
- Data entry
Quick apply
Lead HVAC Technician – Commercial Retrofit & Maintenance
OTT Financial Group —Toronto, ON
- $35–$52 an hour
- Overtime
- HVAC
- Cleaning
- Disability insurance
- Dental care
Quick apply

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Administrator, HVAC Service
CMS Group LTD —Richmond Hill, ON
Assist the HVAC Service Manager with reporting, document preparation, data entry, filing, and other administrative responsibilities.
$65,000–$75,000 a year
Quick apply
5d
Install Clerk
ENERCARE —Markham, ON
The primary focus of this role will involve the ongoing optimization of area Install Technician resources to meet incoming and forecasted customer demands,…
$26.49 an hour
Quick apply

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Administrator, HVAC Service

CMS Group LTD
Richmond Hill, ON

Quick apply

Job details

Full-time
$65,000–$75,000 a year
5 days ago

Qualifications

Customer communication
Customer relationship building
Document preparation
Customer appointment booking
Filing
Client relationship development
Schedule management
Client services
Customer service orientation
Data entry
Customer support
Work order management
Client interaction
Team coordination

Full job description

Position Overview

The HVAC Administrator is responsible for providing administrative and coordination support to the HVAC Service Department. This position plays a key role in ensuring service calls are scheduled efficiently, technicians are properly dispatched, clients receive timely communication, and service documentation is accurately maintained.

Acting as a primary point of contact between customers, service technicians, and the HVAC Service Manager, the HVAC Service Administrator will help maintain an organized and responsive service operation while delivering a high level of customer service.

Key Responsibilities

Service Call Coordination & Scheduling

Receive incoming HVAC service requests from clients by phone, email, and other communication channels.
Gather relevant information regarding service issues, equipment, site location, urgency, and client requirements.
Create and maintain service calls/work orders within the company's service management system.
Coordinate and schedule HVAC service technicians based on availability, location, skill set, job requirements, and priority.
Maintain and update the daily and weekly service schedule.
Communicate schedule changes, emergency calls, cancellations, and other updates to technicians and clients.
Assist with coordinating preventative maintenance visits and recurring service requirements.
Monitor outstanding service calls and follow up as required to support timely completion.

Client Communication & Customer Service

Serve as a primary administrative point of contact for HVAC service clients.
Respond professionally and promptly to client questions and service inquiries.
Provide clients with scheduling information, technician arrival updates, and general service status updates.
Obtain necessary site information, purchase order numbers, authorization details, and other documentation required prior to service.
Follow up with clients regarding outstanding information or next steps when required.
Escalate technical questions, service concerns, complaints, and urgent matters to the HVAC Service Manager.
Support the development and maintenance of positive, long-term client relationships.

Technician Support

Provide technicians with the information required for scheduled service calls, including client contacts, site details, service history, and work-order information.
Maintain communication with technicians throughout the day regarding scheduling and service requirements.
Assist technicians with administrative questions and documentation.
Follow up on incomplete service documentation, field reports, timesheets, and other required information.
Coordinate return visits or additional service work as directed by the HVAC Service Manager.

Administrative Support

Provide day-to-day administrative support to the HVAC Service Manager and Chiller Division Supervisor
Prepare, organize, and maintain service documentation, work orders, reports, customer records, and related correspondence.
Assist with preparing service quotations, purchase orders, reports, and other department documentation as required.
Maintain accurate electronic records and ensure service information is entered into company systems in a timely manner.
Assist with tracking open work orders and identifying items requiring follow-up.
Support the collection and organization of information required for service billing and invoicing.
Assist with warranty documentation and service records where applicable.
Coordinate with Accounting, Purchasing, Operations, and other internal departments as required.
Assist the HVAC Service Manager with reporting, document preparation, data entry, filing, and other administrative responsibilities.
Perform other related duties as assigned

Pay: $65,000.00-$75,000.00 per year

Benefits:

Company events
Dental care
Extended health care
On-site parking
Paid time off

Work Location: In person

Quick apply

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hvac lead dispatcher jobs in concord on

Administrator, HVAC Service

HVAC Crew Lead UA787

Install Clerk

Lead HVAC Technician – Commercial Retrofit & Maintenance

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