ABOUT US
We are an award-winning organization, with 75 years under our belt, dedicated to keeping communities safe in the areas of fire prevention, security, and life safety. We currently have over 230 talented individuals across 4 business units – Richmond (our Headquarters), Calgary, Toronto and Texas.
We have been growing rapidly and show no signs of slowing down. In order to successfully scale our business and support our growth, we need to continuously invest in the training and development of our team.
To support this commitment, we are hiring a fixed-term (6-months part-time or 3-months full-time) role: Instructional Designer (internal title: Technical Training Specialist) to build sustainable training materials and programs that support our continued growth, reporting directly into our Learning & Performance Manager.
If you're energized by the idea of starting with a blank canvas, uncovering knowledge from subject matter experts, creating practical learning solutions, and seeing your work directly impact business performance, this could be the opportunity you've been waiting for.
VALUE OF THIS ROLE
The Instructional Designer will be responsible for developing and delivering practical, scalable learning solutions within our Security business, focusing on technician training.
Success in this role won't come from implementing complex enterprise learning frameworks or creating training for training's sake. Success will come from understanding how our business operates today, identifying the highest-priority learning needs, and building solutions that are appropriate for where we are in our growth journey.
This role is ideal for someone who enjoys:
- Building something from the ground up.
- Learning a business by observing people in action and building strong relationships with diverse team members.
- Creating structure by translating technical processes into clear, easy-to-follow learning materials.
- Partnering with experts across departments to capture and share knowledge.
With direction from the Learning & Performance Manager, you'll help create a learning foundation that enables our teams to perform with confidence and excellence while supporting future growth and career development.
CORE AREAS OF RESPONSIBILITY
Training Needs Analysis & Knowledge Discovery
- Understand our core products, services, workflows, and operational processes.
- Conduct job observations, ride-alongs, site visits, and interviews to identify critical knowledge, skills, and performance requirements.
- Build strong relationships with subject matter experts across manufacturing, field operations, technical support, and leadership teams.
- Identify skill gaps, training opportunities, and areas where improved documentation could increase consistency and performance.
- Help establish training priorities based on business needs, operational risk, and organizational maturity with support of the Learning & Performance Manager.
Technical Learning Development
- Develop standard operating procedures, work instructions, troubleshooting guides, and knowledge repositories to capture organizational knowledge.
- Design and develop practical learning materials such as job aids, guides, videos, checklists, and facilitator resources.
- Translate complex technical processes into engaging, user-friendly learning content.
- Apply adult learning principles to ensure training is practical, relevant, and immediately applicable.
- Create knowledge checks and practical evaluations to validate learning.
Collaboration & Engagement
- Conduct regular visits to manufacturing, customer sites, and field operations to stay connected to the work being performed.
- Build credibility and trust with team members at all levels of the organization
- Promote a culture of continuous learning and improvement.
- Be a champion of our DNA (our values).
*Please note: this is not an exhaustive list and other responsibilities may be added to the role as needed.
OUR IDEAL CANDIDATE
- Minimum 5 years of demonstrated experience as an Instructional Designer/Learning & Development Specialist (or a related role), in a technical, manufacturing, construction, industrial, security, telecommunications, or field service environments.
- Formal education in adult learning and/or instructional design, such as VCC’s Provincial Instructors Diploma (PIDP) or similar. Bonus points for learning experience design credentials!
- Demonstrated ability to learn complex technical concepts and translate them into clear, engaging learning materials.
- Excellent communication and ability to build strong relationships across various levels of the organization.
- Exceptional curiosity and a genuine desire to understand how things work.
- Organization and project management skills.
- Confident using Microsoft Office and ability to quickly learn new systems. Proficient in a variety of learning software and content development tools like Articulate Rise. Bonus points for a portfolio that highlights AI usage to scale training material delivery!
- Valid driver's license with clean driving record. Ability to travel within North America as this role will require a small amount of travel.
- Must be able to obtain a valid BC security license.
WHY DOES OUR TEAM LOVE WORKING FOR US?
- Stability & Growth: Join an industry that never stops. Fire and security services are essential to protecting people, property, and businesses, creating consistent demand and long-term career stability. With strong year-over-year growth and exciting expansion plans ahead, now is a great team to join us!
- Career Development: We’re passionate about your growth. Take advantage of paid internal and external training, plus continuous learning opportunities to grow your career within the organization.
- Vibrant Team Culture: We know how to have fun— It’s part of our DNA! From team outings and pub nights to virtual game sessions, spirit weeks, and community volunteer events. You’ll feel connected, supported, and celebrated.
- Make a Real Impact: Your voice matters here. We love seeing team members bring forward ideas and watch them come to life. You’ll be empowered to make meaningful contributions every day.
- Be Proud of Where You Work: We have a strong reputation and are proud to be a trusted name in the communities we serve. When you join our team, you’re part of something bigger.
Pay: From $36.00 per hour
Benefits:
- Casual dress
- Company events
- Flexible schedule
- On-site parking
- Paid time off
Ability to commute/relocate:
- Richmond, BC V6W 1J5: reliably commute or plan to relocate before starting work (required)
Application question(s):
- What is your working status in Canada (work/study permit, PR, citizen)? If on a work permit, please explain where you are in the process of getting your PR.
- what industries or environments have you supported as Learning Specialist or Trainer?
- Please share an example of a training program or project you've worked on that you're most proud of. What was the outcome?
Work Location: In person
