Cranbrook, Bc Call center representative Jobs – 1 Openings This Week

Insurance Broker
Western Financial Group Inc. —British Columbia
- $50,000–$65,000 a year
- Full-time
- Remote
- Sales
- Databases
- Phone etiquette
Quick apply

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Insurance Broker

Western Financial Group Inc. -
British Columbia

Quick apply

Job details

Full-time
$50,000–$65,000 a year

Qualifications

Sales
Client inquiry handling
Databases
Client services
Customer service orientation
Outbound calling
Phone etiquette
Sales and customer service experience
Client interaction

Full job description

Proudly Canadian. Driven by Purpose. Rooted in Care.

Join a national team where people, purpose, and community come first. Western Financial Group was named a 2025 Top Insurance Employer by Insurance Business Canada and is home to more than 2,300 team members supporting over one million customers across 200+ locations across Canada

CONTACT CENTER - INSURANCE ADVISOR

Are you looking for a flexible, work from home opportunity? Our Contact Centre is hiring remote Contact Centre Insurance Representatives!

Our Insurance Advisors are responsible for proactively meeting customers’ needs in a high volume contact center. In this ever-changing environment, we are looking for team members who are passionate about customer service, that like to have fun and celebrate their successes together.

Here is what a typical day looks like

Manage incoming call queues and maintain low wait times
Answer customer inquiries, striving for one touch resolution for the customers
Optimize sales opportunities in each call, while prioritizing customers’ needs
Quickly access information from online databases to complete customers transactions
Make outbound calls for customer policy renewals and account reviews
Adapt your sales strategy based on the nature of your call, and customers priorities

The value you bring

Minimum Level 1 General Insurance License; must obtain Level 2 License upon employment, employer paid and supported.
2-3 years in a sales or customer service role, previous Insurance or Call Centre experience an asset
Excellent phone etiquette and professional experience building rapport with customers
Comfort navigating databases and retrieving customer data efficiently

Location: Remote in BC

Hours: Full Time – 37.5 hours/week within Contact Centre operating hours:

Mon-Friday 7am-7pm PST
Saturdays 9am-5pm PST

Salary Range: $50,000 - $65,000

Current Vacancy: YES

Requisition: 83188

Why Western?

Western’s people-first culture, grounded in our guiding principles of Truthfulness, Fairness, Value, and Loyalty, is recognized across Canada and strengthened by our commitment to wellness, flexibility, and meaningful community impact.

Highlights include:

14 Paid Wellness Days, 3 weeks’ vacation, company matching savings programs, and 100% employer paid group benefits for eligible employees
Over 1,500 volunteer hours supporting 160+ charities in 2024–2025 through the Western Financial Group Communities Foundation.

Our Commitment to Inclusion: At Western, we strive to create an accessible, equitable, and inclusive workplace where everyone feels valued and can thrive. As an equal opportunity employer, we encourage applicants of all backgrounds to apply, even if your experience doesn’t perfectly match every qualification. If you need assistance or an accommodation during the hiring process, please contact [email protected] or visit our Careers page.

Our Human First Hiring Approach: We do not use artificial intelligence to screen, assess, or select applicants. All applications are personally reviewed by Western’s Talent Acquisition Consultants. As part of our hiring process, we use standardized, scientifically validated skills assessments (nonAI), and all results are reviewed by our hiring team.

Ready to Apply?

If making a meaningful impact in your community and growing your career in a supportive, purpose‑driven environment excite you, we’d love to hear from you.

Quick apply

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