Cranbrook, Bc Technical support specialist Jobs – 10 Openings This Week

Technical Solutions Specialist
KTI Limited —British Columbia
- $68,000–$75,000 a year
- Full-time
- Sales
- Bachelor's
- Travel
- Disability insurance
- Dental care
Quick apply
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Technical Solutions Specialist

KTI Limited -
British Columbia

Quick apply

Job details

Permanent | Full-time
$68,000–$75,000 a year
14 days ago

Qualifications

Sales
Technical support
Bachelor's
Network architecture
Electrical Engineering
Communication skills

Full job description

The Technical Solutions Specialists position will be overseen and directed by the Senior MTS for the specific region (West), but functions autonomously in the promotion, sale, application, and problem solving required in all aspects of Automatic Meter Reading, Advanced Metering Infrastructure (AMI) and Water Smart Metering. This position requires strong training skills and the ability to coach the entire sales channel through the sales process at all levels within the utility.

Territory – British Columbia

General Responsibilities:

Attainment of annual sales revenue and profit plan.
Develop full comprehension of Sensus corporate objectives.
Support Sales Staff with technical details related to AMR/AMI Sales.
Set-up/Demonstrate products: Meters, Reading Equipment, Software, & Interoperability Lab
Provide detailed documentation on products/services as needed during sales process.
Deliver high level or detailed AMR/AMI/Meter presentations effectively.
Produce and Deliver material and Presentations for high/low level meetings.
Provide support and detailed content to Territory Manager/Distributor for RFP/RFI opportunities.
Manage/Approve propagation study requests assigned by Territory Manager/Distributor.
Submit re-run requests as needed with field feedback on requirements.
Present case studies and market/product information in Regional/National Industry Conferences.
Collect and distribute customer reference lists
Extensive travel via automobile and air is a necessity. Occasional lifting of up to 25 pounds could be necessary.
Any other duties which may be assigned to you from time to time by your manager

Product Knowledge

Expected to understand all aspects of all Sensus products to provide:
Emergency Troubleshooting in the field.
Effective Sales Strategy.
Application expectations to customers.
High level of network architecture knowledge to assist in troubleshooting and pre-deployment planning.
High level of RF knowledge pertaining to FlexNet and Competitive systems.

Technical Support Liaison

Provide emergency troubleshooting for after-hours support needs
Escalate customer support tickets as necessary within Technical Support
Assist in scheduling RNI/Security Patch upgrades on required FlexNet systems

Training

Develop/Deliver training programs to Distribution and Field Sales on all related products
Training Material
User Guides
Hands-on
Provide ad-hoc training to customers as needed to fill gaps from formal training

Education and Experience:

Bachelor’s degree in a technical area of study or the equivalent (BSEE preferred)
Minimum of five years of relevant and successful technical support experience with technically complex products.
Ability to understand, convey, train and troubleshoot the technical aspects of water measurement, electronic instrumentation, and AMI networks
Highly proficient with PC skills, software, data communications, computer networking, RF networks
Excellent training and communication skills with the ability to train at all levels within the sales channel and utility
Must be located within the defined sales region
Ability, willingness and desire to travel as needed (up to 60%)

KTI Limited is an equal opportunity employer that thrives on a diverse, barrier-free, and inclusive environment welcoming applications from all.

As part of our recruitment process, we employ artificial intelligence to evaluate applicants for this role. All candidates are assessed fairly based on their qualifications and relevant skills.

*This job posting is for an existing vacancy*

Job Types: Full-time, Permanent

Pay: $68,000.00-$75,000.00 per year

Benefits:

Dental care
Disability insurance
Employee assistance program
Extended health care
RRSP match

Application question(s):

How many years of Utilities experience do you currently have?
Are you comfortable working in a hybrid setting?

Education:

Bachelor's Degree (preferred)

Experience:

Sales: 1 year (required)

Location:

British Columbia (required)

Work Location: On the road

Quick apply

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technical support specialist jobs in cranbrook, bc

Technical Solutions Specialist

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