Didsbury, Ab Customer service representative Jobs – 13 Openings This Week

Bilingual Customer Experience Representative
Ennis Fabrics —Alberta
- 8 hour shift
- Remote
- Bilingual
- Management
- Sales
- Store discount
- Wellness program
Quick apply
Night Auditor Relief Agent & Guest Services Agent
Lake Louise Inn —Alberta
- $21.25–$24.50 an hour
- Full-time
- Hospitality
- Customer service
- Hotel
- Wellness program
- Dental care
Quick apply
2d
Guest Service Agent Canalta Hotel
Canalta Group —Olds, AB
- $16.50–$17.00 an hour
- Part-time
- Customer service
- Hotel
Quick apply
1d
Bilingual Customer Service Supervisor
Beyond Bilingual Inc. —Canada
- $200–$700 a month
- Weekends as needed
- Remote
- Bilingual
- Management
- Customer service
- Work from home
Quick apply
11d

Discover related jobs

Based on your search for customer service representative jobs.

Site Office Administrator/Parts runner
TBL Construction Ltd. —Alberta
You possess a current and valid Class 5 driver’s licence; You are able to travel to various job sites and work away from home as this position is 100% field…
$20–$30 an hour
Quick apply
Post Office Assistant
Canada Post —Didsbury, AB
Provide customers with information and forms. Training and/or experience interacting with the public in a retail and/or service environment, including sales and…
$22.10 an hour
11d

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Customer Acquisition Representative – B2B Sales
Confidential —North York, ON
Valid driver's licence and access to reliable transportation. Participate in ongoing training and team development sessions. Retail sales: 1 year (preferred).
$39,078–$69,401 a year
Quick apply
Paint Customer Service Representative
Benjamin Moore —Markham, ON
Assist customers in choosing colours & wallpaper for their project. Provide all customers with a friendly and positive shopping experience.
$19.50–$25.00 an hour
Quick apply
10d

Show more jobs in cities nearby

I want to receive the latest job alerts for customer service representative in didsbury, ab

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer service representative jobs near didsbury, ab

Night Auditor jobs in Alberta

Financial Service Representative jobs in Toronto, ON

Supervised Practice Experience Spep jobs in Ontario

Customer Experience Representative jobs in Halifax, NS

No Experience, 17 Years Old jobs in Calgary, AB

Customer Experience Representative jobs in Kingston, ON

Medical Representative jobs in Edmonton, AB

Customer Experience Representative jobs in Winnipeg, MB

Customer Experience Representative jobs in Calgary, AB

Customer Service Team Lead jobs in Mississauga, ON

Customer Service jobs in Cambridge, ON

Customer Service Team Lead jobs in Waterloo, ON

Customer Service Team Lead jobs in Etobicoke, ON

Community Service Worker jobs in Oshawa, ON

Doordash Customer Service Job jobs in Ontario

Customer Service Team Lead jobs in Laval, QC

Night Auditor jobs in Surrey, BC

Night Auditor jobs in British Columbia

Night Auditor jobs in Greater Toronto Area, ON

Night Auditor jobs in Montréal, QC

Bilingual Customer Experience Representative

Ennis Fabrics -
Alberta

Quick apply

Job details

Permanent | Full-time

Qualifications

Bilingual
French
Management
Sales
Call center
Filing
English
Microsoft Office
Organizational skills
Computer skills
Typing
Communication skills

Full job description

Bilingual Customer Experience Representative

Languages Required: English & French
Full time Hours: Monday - Friday DAY (40 Hours per week)
Full - Work from Home

Position Summary: To provide all Ennis Fabrics Customers superior customer experience. Enter orders in an efficient, friendly, professional, personalized manner. Resolve concerns and educate client on Ennis products and services. In this role you will primarily receive incoming calls, faxes, emails and web orders. You may occasionally be asked to assist our CE Outbound team making outbound service/prospecting calls.

Primary Responsibilities: (not in sequence of importance)

Order Management:

Recognizing that servicing our customers is priority one. Interacting and order processing via such channels as Telephone, Fax, Email or Web in a polite, courteous manner.
Process orders accurately, advising customers of stock, price, delivery date, order totals, shipping dates, location of goods, advise if stock is in “pieces” and back order status.
Provide assistance and support to customers in gaining access and navigating the website.
Process returns and issue credits as per Ennis Fabrics policy.

Service Levels:

75/45 – Our goal is to answer all calls quickly and efficiently within 45 seconds.
Answering telephone calls to meet our service level take priority over all other duties and assignments.
Coached to achieve Customer Experience service level standards to achieve KPI’s.

Other Duties:

Transfer calls to other individuals or departments in the company, advising the caller of direct numbers where appropriate.
Accurately record your work status with the appropriate AUX code and ACW code as per Ennis Fabrics policy.
Recognize that we are a part of a larger team, will assist other departments as directed when time allows. This could include adding stickers to sample books, tagging samples, filing, cutting, sorting, updating product binders, data entry or other miscellaneous duties.
Attend training sessions and team meetings, to support continuous learning of Ennis products and services.

Team Participation

Work with Customer Experience Supervisor and Customer Experience Trainer to gain a greater understanding of our products and the markets that use them.
Being a positive, involved team member to contribute to achieving team sales and KPI’s.

Communicates with:

Customers, Sales Professionals, other Customer Experience Team Members, Credit Department, Purchasing, Warehouses, Customer Experience Supervisor, Customer Experience Manager.

Personal Characteristics required:

Excellent attention to detail
Typing speed & accuracy
Friendly and Polite
Ability to Multitask
Organizational Skills
Patient
Empathetic
Ability to problem solve
Strong decision making skills

Experience:

Ability to speak and write in both English & French
Call center experience required
Experience with Outbound calling preferred
Typing/Computer Skills. Microsoft Office Advanced skill level. 40-50 WPM (skills will be tested)
Proven skills in multi-tasking, problem solving and decision making within a high volume, fast paced environment.
Demonstrated ability to work co-operatively in an independent and/or team setting.
Excellent communication skills both verbal and written
Experience working in CRM applications an asset

Working Conditions:

Fast Paced
Structured Environment
Day shift. Weekdays only
Able to sit at a desk for extended periods of time
Office/Call Centre Environment
Must have dedicated home office with no distractions or interruptions
Computer, monitor and headset will be supplied

Job Types: Full-time, Permanent

Benefits:

Casual dress
Company events
Dental care
Disability insurance
Employee assistance program
Extended health care
Life insurance
Paid time off
Store discount
Vision care
Wellness program
Work from home

Application question(s):

This position requires you to speak English & French. Are you fluent in both?
Are you able to work with minimal supervision?
Are you comfortable with typing 40-50 WPM?
Have you worked in a call center environment before taking inbound calls?
Can you please tell me the salary range you are looking for?
Our head office is located in Sherwood Park , but this job requires you to work remotely from home, does this work for you?
The shift would be 8:00 AM MST - 4:30 PM MST or 9:00 AM MST - 5:30PM

MST , do either of these work for you?

This is a full- time, day time, Monday - Friday - does this work for you?
Are you legally eligible to work in Canada?

Work Location: Remote

Quick apply

Refine Your Search

customer service representative jobs in didsbury, ab

Bilingual Customer Experience Representative

Night Auditor Relief Agent & Guest Services Agent

Guest Service Agent Canalta Hotel

Bilingual Customer Service Supervisor

Discover related jobs

Explore jobs in cities nearby

I want to receive the latest job alerts for customer service representative in didsbury, ab

Explore jobs in more locations

Job seeker tools

Employer Tools

Browse

Stay Connected