Position Title: Case Manager, Women’s Second Stage Housing
Reporting Relationship: Second Stage Program Manager
Hours: 32 hours per week, Sunday – Wednesday (Final schedule to be determined with
selected candidate)
Benefits: Competitive salary with benefits after a three-month probationary period,
including RRSP contributions, self-care hour, medical, and dental.
Location: Duncan, BC
Start Date: As soon as possible.
Hourly Wage: $30/hour
Cowichan Women Against Violence Society (CWAVS) is seeking a Case Manager for our
Women’s Second Housing program. Our second-stage housing program offers a
transitional environment where women can rebuild their lives, develop independence,
and gain the skills needed for long-term stability. The team provides safe and supportive
housing for women and children who have experienced domestic violence or other
forms of trauma. Our program has suites for women with up to 5 children as well as
studio suites.
Case Manager for our Women’s Second Stage program supports clients in navigating the
complexities of trauma recovery while fostering a secure and nurturing environment
that encourages clients to access wraparound resources and build resilience. The Case
Manager works with clients to ensure they meet their goals and milestones geared
towards successful transition into the next stage of housing.
Why Join Us?
- Make a Difference: Join a passionate team supporting women and children in their healing journeys after experiencing violence and trauma.
- Be Part of Kwi Lelum – Rise House: Kwi Lelum means "Rise House," a Second Stage transitional housing program offering supportive, culturally respectful housing to women and children building stability and independence.
- Lead with Purpose: Support clients through trauma recovery while fostering a nurturing and safe community environment.
- Enjoy Comprehensive Benefits: This position includes extended health and dental coverage, RRSP employer contributions, a self-care hour, and more after a three-month probationary period.
- Grow Professionally: Work in a dynamic environment that values teamwork, resilience, feminist principles, and continuous learning.
About the Role
The Case Manager, Women’s Second Stage (Kwi Lelum – Rise House), supports clients in rebuilding their lives through client-centered, trauma-informed, and culturally safe approaches. This role ensures that clients are supported in achieving their goals and developing life skills that lead to long-term housing stability. The Case Manager works closely with the Second Stage Program Manager and collaborates with a broader support team to promote healing, empowerment, and wraparound care.
Key Responsibilities
Team Engagement
- Promote feminist, trauma-informed, and inclusive practices.
- Foster an equitable, diverse, and respectful workplace.
- Collaborate with team members to support programming as needed.
- Contribute to a healthy and positive team environment.
Client Services – Initial Contact & Support
- Assess program suitability for prospective clients.
- Share safety planning resources and program information.
- Support with client intake and move-in coordination.
Client Services – Ongoing Support & Case Management
- Provide emotional support using trauma-informed approaches.
- Work with clients one-on-one and in groups to set goals and build life skills.
- Deliver workshops and group activities that support independence and healing.
- Facilitate referrals and access to community supports.
- Support community living and address concerns through regular meetings with residents.
Administrative & Facility Responsibilities
- Maintain accurate and timely client documentation in accordance with CWAVS policies.
- Contribute to a safe working and living environment by following CWAVS health and safety procedures.
What You Bring
Essential Qualifications:
- Diploma or higher in social services, counselling, or a related field; or equivalent experience.
- Minimum of 2 years of relevant experience.
- Knowledge of trauma-informed and anti-violence practices.
- Experience working with women and children who have experienced violence.
- Strong de-escalation, conflict resolution, and mediation skills.
- Knowledge of local community resources is an asset.
Skills & Abilities:
- Strong interpersonal and communication skills.
- Ability to work collaboratively in high-pressure situations.
- Strong documentation and organizational abilities.
- Experience facilitating groups and working with community partners.
- Commitment to client-centered, respectful, and non-judgmental support.
- Ability to engage with traumatic content in a resilient and sustainable way.
- Cultural humility and the ability to build relationships across diverse communities.
Other Requirements:
- Current First Aid Certificate.
- Satisfactory Vulnerable Sector Criminal Record Check.
Hiring Preference & Commitment to Reconciliation
CWAVS holds a human rights special program exemption under the BC Human Rights Code that allows us to prioritize hiring Indigenous (First Nations, Métis, and Inuit) candidates for this position. Indigenous applicants are strongly encouraged to apply.
CWAVS is deeply committed to decolonization and reconciliation and seeks team members who share our values of equity, inclusion, and Indigenous leadership in advancing safety and social justice. We are committed to ensuring that reasonable accommodations are available throughout the hiring process. Please email the individual listed on the posting if you require an accommodation to fully participate in the hiring process.
How to Apply
To apply, send your cover letter and resume to:
Human Resources
Email: [email protected]
Subject Line: [Your Name] – Application for Case Manager, Women’s Second Stage (Sunday - to - Wednesday)
Application Deadline: Open until filled. We thank all applicants for their interest—only those shortlisted will be contacted.
For more about CWAVS, visit www.cwav.org.
Cowichan Women Against Violence Society | 246 Evans Street, Duncan, BC
Registered Charity #118878339RR0001
Job Type: Permanent
Pay: $30.00 per hour
Benefits:
- Dental care
- Employee assistance program
- Extended health care
- Mileage reimbursement
- On-site parking
- Paid time off
- Vision care
Work Location: In person
