East Gwillimbury, On Bilingual customer service associate Jobs – 4 Openings This Week

Bilingual Customer Service Representative
Turf Care Products Cana —Newmarket, ON
- Full-time
- Bilingual
- Microsoft Excel
- Sales
- Wellness program
- Dental care
Quick apply
5d
Bilingual Customer Service Centre Representative
TC Transcontinental —Aurora, ON
- $43,000–$54,000 a year
- Overtime
- Bilingual
- Customer service
- English
- Dental care
- Paid time off

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Bilingual Customer Service Representative

Turf Care Products Cana
Newmarket, ON

Quick apply

Job details

Full-time
5 days ago

Qualifications

Bilingual
French
Microsoft Excel
Sales
Customer service
ERP systems
Post-secondary education
English
Microsoft Office
Inside sales
Bachelor's
Continuous improvement
Purchasing
Business
Communication skills
Mechanical knowledge

Full job description

Build Your Career with Turf Care Products Canada

Join the Turf Care team and become part of an award-winning organization where you can learn, grow, and build a rewarding career.

For over 50 years, Turf Care Products Canada has been a leading distributor of premium turf equipment, irrigation solutions, robotic technology, and service support to golf courses, municipalities, and landscape professionals across Canada. As a privately owned company, our success has been built on strong relationships, exceptional customer service, and the dedication of our team.

We are committed to supporting the growth and development of our employees while fostering a collaborative and engaging workplace culture. Turf Care is proud to have been recognized as one of Canada’s Best Managed Companies for four consecutive years, achieving Gold Standard recognition. Learn more about us at www.turfcare.ca.

About the Opportunity

Turf Care Products Canada is seeking a highly motivated and customer-focused Customer Service & Parts Representative to join our growing team. This is a fully bilingual role requiring fluency in both French and English to support our customers.

In this role, you will be responsible for providing exceptional customer service, processing orders and inquiries, and supporting customers with product and parts information in a fast-paced environment. The ideal candidate is organized, professional, and thrives in a high-volume customer support setting.

What You’ll Do

Provide professional customer service and support to both French and English speaking customers
Respond to product, pricing, program, and order inquiries accurately and efficiently
Process quotes, orders, returns, and customer transactions within the ERP system
Proactively communicate order status, availability, and shipping updates to customers
Handle a high volume of inbound and outbound customer interactions while maintaining professionalism and accuracy
Make outbound calls to support sales initiatives and strengthen customer relationships
Research and provide technical product information using vendor websites, manuals, and schematic software
Assist customers with navigating online tools, product resources, and manuals
Work closely with internal departments including sales, service, shipping, and purchasing to ensure a positive customer experience
Represent customer feedback professionally and contribute to continuous improvement initiatives

What You Bring

Fully bilingual in French and English (spoken and written)
Minimum 3 years of customer service, inside sales, parts, or related experience within a medium-sized business environment
Strong communication, listening, and interpersonal skills
Ability to multitask and remain organized in a fast-paced environment
Professional, patient, and customer-focused approach
Strong problem-solving and decision-making skills
Proficiency with Microsoft Office, including Excel
Experience working with ERP systems considered an asset
Previous parts industry or mechanical experience considered an asset
Post-secondary education in business, customer service, or a related field preferred

Why Join Turf Care Products?

Competitive compensation package with a base salary, along with a company performance bonus.
Comprehensive benefits package, including health and dental insurance, a Health Care Spending Account, RSP matching, and a Health and Wellness Reimbursement program.
Ongoing training and professional development opportunities to enhance your skills and advance your career.
A supportive and collaborative work environment where your contributions are valued and recognized.

Join Our Team

If you're passionate about delivering exceptional customer service, enjoy helping customers find solutions, and thrive in a fast-paced environment, we'd love to hear from you.

Apply today and become part of a team dedicated to helping our customers succeed.

Turf Care Products Canada Limited is committed to providing a barrier-free work environment in concert with the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. As such, Turf Care Products Canada Limited will make accommodations available to applicants with disabilities upon request during the recruitment process.

PI285891383

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