east gwillimbury, on bilingual customer success agent Jobs – 2 Openings This Week

Bilingual Customer Success Agent
Greenworks Tools Canada —East Gwillimbury, ON
- $22 an hour
- Full-time
- Bilingual
- Microsoft Outlook
- English
- Dental care
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7d

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Bilingual Customer Success Agent
Greenworks Tools Canada —East Gwillimbury, ON
Answer incoming customer calls and take appropriate action. Send follow-up emails to customers, ensuring full resolution if required. Pay Rate: $22 per hour.
$22 an hour
Quick apply
7d
Channel Partnership Manager
OTT Financial Group —Toronto, ON
O Conduct joint field calls and sales support during early-stage merchant acquisition. The successful candidate will own agent recruitment, activation timelines…
$80,000–$95,000 a year
Quick apply

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bilingual customer success agent jobs near east gwillimbury, on

Bilingual Customer Success Agent

Greenworks Tools Canada -
East Gwillimbury, ON

Quick apply

Job details

Full-time
$22 an hour
7 days ago

Qualifications

Bilingual
Microsoft Outlook
Call center
English
Microsoft Office

Full job description

Full Time Bilingual Position- Join Our Growing Team!

Starting Date: ASAP

Shift to Fill: Monday- Friday 11:00am-7:30pm

Pay Rate: $22 per hour

In office positions only (67 Toll road, Holland Landing ON, L4N 1H2)

Key Responsibilities:

Answer incoming customer calls and take appropriate action
Obtain and maintain key performance indicators
Enter customer information into Salesforce CRM (Name, Address, Email, Payment details)
Assist customers with troubleshooting equipment issues, requesting pictures, videos, and proof of purchase when necessary
Check stock in warehouse applications or spreadsheet trackers
Initiate orders for warranty or payable replacement parts
Complete customer case details (product model/serial number, date of purchase, etc.)
Send follow-up emails to customers, ensuring full resolution if required
Use company policies and procedures to determine if immediate resolution is possible or if managerial input is needed
Ensure the call queue is cleared by the end of the shift
Complete hands-on units training

Experience and qualifications required:

Be courteous and maintain a "customer first" attitude when resolving issues over the phone
Proficient in MS Office, Outlook, Internet Explorer, and comfortable working with multiple screens
Strong attention to detail and accuracy while multitasking
Team player, willing to assist colleagues with high order volumes when needed
Ability to work independently and seek help when necessary
Proficiency in English required

Nice to have qualifications:

Schedule flexibility
Previous call center experience

Benefit:

- Single Health Coverage
- Single Dental Coverage
- Opportunities for career progression
- Product discount
- Complimentary Coffee onsite
- Substantial Referral Bonus, and much more!

AI Disclosure: We use AI-powered tools to help streamline parts of our recruitment process, such as resume screening. These tools support—but do not replace—human decision-making. Final hiring decisions are always made by our Hiring team and HR team.

Company Overview:

Greenworks Tools is the leader in battery-powered outdoor power tools for DIY-consumers and landscaping professionals. The company distributes Greenworks branded and private label products such as AC and battery-operated outdoor lawn mowers, trimmers, pressure washers, blowers, hedge trimmers, chainsaws, pole saws, snow throwers, power tools, lawn carts and more. We support numerous brands and sell our products in all major box stores as well as online. Please visit https://greenworkstools.ca/ for more information on our products.

Join our amazing team and become a valued member of our Greenworks family.

Note: Currently we are not offering part time positions please only apply if you are seeking full time employment

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