JOB TITLE: Reception and Customer Care
LOCATION: Beauty Rewind Edmonton (10525 Jasper Ave #103)
EMPLOYMENT STATUS: Full-time
HOURS OF WORK: Scheduled shifts vary between 9:30 AM and 7:30 PM, Monday through Friday, and Saturdays 9:30 AM to 5:30 PM
COMPENSATION: $21 - $23/hr earning potential with commission
ABOUT BIOS
Bios Wellness Clinics’ multi-disciplinary approach is aimed at redefining excellence in care through innovative technologies. Our mission is to provide cutting-edge treatments in medical aesthetics and complementary & alternative medicine to enhance the well-being of our patients.
WHY BIOS
At Bios Wellness Clinics, we are committed to innovation and excellence in medical aesthetics and wellness. Our team members are equipped with cutting-edge tools, ongoing professional development opportunities, and a collaborative environment where creativity and collaboration are valued. By joining Bios, you’ll thrive in a forward-thinking organization that emphasizes both your personal growth and the delivery of exceptional patient care, setting us apart in the industry.
JOB SUMMARY
As the Reception and Customer Care at Beauty Rewind – A Bios Wellness Clinic, you will serve as the welcoming face of our clinic, delivering an exceptional client experience from the first point of contact through every stage of the client journey. You will manage appointments, respond to client inquiries, and educate clients on our treatments, products, and services while providing personalized, hospitality-driven care. Working closely with our medical aesthetics team, you will play a key role in supporting clinic operations, enhancing client satisfaction, and contributing to the continued growth of the business.
KEY RESPONSIBILITIES
Client Interaction and Communication
- Deliver a friendly, welcoming, and professional first impression to all visitors.
- Being able to provide knowledge and expertise about products, services & providers
- Maintain strong client relationships, delivering the highest level of professional client care and adhere to ethical and privacy standards.
- Develop a strong understanding of the clinic's medical aesthetic treatments, including injectables, laser services, and skincare products, to confidently educate and support clients.
Appointment Management
- Schedule, confirm, and manage client appointments using the clinic’s booking system.
- Handle incoming calls and emails, providing accurate information about services, appointments, and promotions.
- Optimize provider schedules to maximize clinic efficiency while delivering an exceptional client experience.
- Resolve scheduling conflicts and accommodate clients’ needs efficiently.
Customer Care
- Listen actively to client concerns and resolve issues promptly and courteously.
- Provide clients with necessary pre-appointment instructions and post-care guidance as needed.
- Ensure client confidentiality and handle sensitive information with discretion and professionalism.
- Provide knowledgeable recommendations regarding treatments, skincare products, and clinic services based on client needs while referring clinical questions to the appropriate provider.
Administrative Support
- Maintain an organized and tidy reception area to promote a professional environment.
- Manage client records and update information regularly in compliance with clinic protocols.
- Assist with inventory of office supplies and inform the manager of any necessary orders.
- Helping the medical aesthetic providers with the set up of treatment rooms, supplies, cleaning, and client needs, as may be needed from time to time.
Problem-Solving and Time-Management
- Identify client issues and concerns proactively and offer effective solutions or escalate as needed.
- Prioritize daily tasks effectively to ensure smooth flow of clinic operations and timely client services.
- Manage high volumes of inquiries and appointments while maintaining a high standard of customer service.
Sales and Upselling
- Recognize opportunities to inform clients about new services, promotions, or products that may benefit their skincare goals.
- Promote relevant skincare products and services based on individualized client needs to enhance their clinic experience.
- Support the achievement of clinic sales goals through exceptional client service, retail recommendations, and appointment retention.
- Demonstrate financial awareness by accurately processing payments, balancing daily transactions, and supporting clinic revenue objectives.
Team Collaboration
- Work closely with aestheticians and other staff to ensure smooth operations and excellent client care.
- Participate in staff meetings and training sessions to stay informed about clinic updates and new services.
- Contribute to a positive team culture and support colleagues in delivering exceptional service.
All other related reasonable duties and responsibilities.
QUALIFICATIONS
- Education: High school graduate or post secondary education required. Certifications in customer service or administration. Medical Office Assistant (MOA) preferred.
- Minimum of 2 years of experience in a reception or customer service role.
- Experience in a medical aesthetics clinic, medical spa, cosmetic dermatology, plastic surgery, or luxury hospitality environment is strongly preferred.
- Knowledge of medical aesthetic treatments, including injectables, laser services, and medical-grade skincare products, is highly desirable.
- Proficient in Microsoft Office Suite and experience with appointment scheduling software.
- Experience using Zenoti is considered a strong asset.
- Familiarity with ZO Skin Health and Vivier products is considered an asset.
- Comfortable educating clients on clinic services and recommending products to enhance their treatment outcomes.
- Financial acumen with the ability to accurately process transactions and contribute to clinic performance goals.
- Interpersonal Skills: Strong communication and interpersonal skills with a customer-oriented attitude.
- Attention to Detail: High level of accuracy and attention to detail in all tasks.
- Adaptability: Ability to manage multiple tasks efficiently and adapt to a fast-paced environment.
- Enthusiasm for the field of medical aesthetics and skincare.
Job Type: Full-time
Pay: $21.00-$23.00 per hour
Application question(s):
- Do you have experience working in a medical aesthetics, dermatology, plastic surgery, wellness clinic or related environment?
- Do you have experience with using the appointment booking software, Zenoti?
- Are you available to work the scheduled hours outlined for this position, including weekday shifts between 9:30 AM and 7:30 PM and Saturdays, 9:30 AM to 5:30 PM
Experience:
- reception: 2 years (required)
Work Location: In person
