Edmonton, Ab Billing supervisor Jobs – 35 Openings This Week

Collections Agent
Santander Consumer Bank —Edmonton, AB
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Disability insurance
- Dental care
Quick apply
6d
Property Claims Supervisor
Crawford & Company (Canada) Inc. —Edmonton, AB
- Full-time
- Hybrid work
- Sales
- Business development
- Team management
- Wellness program
- Mileage reimbursement
Quick apply
AR - Office Personnel
Rahall Mechanical Inc. —Edmonton, AB
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Dental care
- Vision care
Quick apply
Service Coordinator
VETS Group —Edmonton, AB
- Full-time
- Microsoft Outlook
- ERP systems
- High school diploma or GED
- Dental care
- Paid time off
Quick apply
13d
Pharmacy Assistant
Nolan Drugs —Edmonton, AB
- From $19 an hour
- Full-time
- Inventory management
- Customer service
- Cashiering
- Paid time off
- Flexible schedule
Quick apply
Commercial Class 1 Driver Wanted
AZZ Galvanizing Edmonton —Edmonton, AB
- $28–$33 an hour
- Full-time
- Customer service
- Maintenance
- English
- Disability insurance
- Dental care
Quick apply
Project Manager
Lotus Group —Edmonton, AB
- Full-time
- PMP
- Engineering
- Hotel
- Dental care
Quick apply
Billing Supervisor
KAG Canada —Edmonton, AB
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
- Profit sharing
- Dental care
Quick apply
Accounts Payable Supervisor
Broadstreet Properties LTD —Edmonton, AB
- $61,600–$77,000 a year
- Full-time
- ERP systems
- Analysis skills
- Supervising experience
- Dental care
- Employee assistance program
Quick apply
AR / AP Assistant
Maxx North America Services Ltd —Edmonton, AB
- Full-time
- Data entry
Quick apply
Billing Technician
Alberta Motor Association —Edmonton, AB
- Full-time
- Hybrid work
- Word processing
- Computer literacy
- Microsoft Office
Production Supervisor
WillScot —Acheson, AB
- Microsoft Outlook
- Inventory control
- High school diploma or GED
- Designated paid holidays
- Disability insurance
Customer Service Representative
W.W. Grainger —Edmonton, AB
- From $22.50 an hour
- 8 hour shift
- Hybrid work
- Oracle
- Sales
- Salesforce
- Designated paid holidays
- Dental care
Reservations Team Lead
West Edmonton Mall Property Inc. (West Edmonton Mall & Fantasyland Hotel) —Edmonton, AB
- $19 an hour
- Part-time
- Microsoft Excel
- Microsoft Outlook
- Hotel
Quick apply
11d
Service Coordinator
Finning International Inc. —Edmonton, AB
- Full-time
- Hybrid work
- CRM software
- Administrative experience
- Business
3d
Accounts Receivable Agent
Air Liquide —Edmonton, AB
- Full-time
- Hybrid work
- English
- Finance
- High school diploma or GED
Revenue Coordinator II
Acuren Inspection, Inc. —Sherwood Park, AB
- Overtime
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
Quick apply
Project Manager/Coordinator
Elevate Energy Group —Sherwood Park, AB
- From $55 an hour
- Full-time
- Microsoft Excel
- PMP
- Writing skills
- Dental care
- Vision care
Quick apply
5d
Finance
Miller Thomson —Edmonton, AB
- Full-time
- Writing skills
- English
- Microsoft Office
- Disability insurance
- Dental care
Client Care Administrator - Part-Time
Saffron Centre Ltd —Sherwood Park, AB
- $18–$22 an hour
- Part-time
- Microsoft Outlook
- Administrative experience
- High school diploma or GED
- Paid time off
Quick apply
13d

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Collections Agent

Santander Consumer Bank -
Edmonton, AB

Quick apply

Job details

Permanent | Full-time
6 days ago

Qualifications

Microsoft Word
French
Debt collection phone call
Customer communication
Microsoft Outlook
Payment terms negotiation
Customer service
Writing skills
Client communication
Anti-money laundering
English
High school diploma or GED
Customer service orientation
Data entry
Financial services
Outbound calling
Cross-functional collaboration
Document management systems
Communication skills
Client interaction
Team coordination
Negotiation
Cross-functional communication
Time management

Full job description

Santander Consumer Bank provides a full spectrum of finance solutions for the automotive and powersport markets. Santander offers loans the easy way; Simple, Personal, and Fair. Become part of a globally recognized brand and join our dynamic and growing team today.

Our mission is to help people and businesses prosper. Guided by our values “Simple, Personal, and Fair”, we strive to be the best open financial services platform, acting responsibly to earn the lasting loyalty of our people, customers, shareholders, and communities. We live this mission through our TEAMS behaviors: we Think Customer, Embrace Change, Act Now, Move Together, and Speak Up to create a culture of trust, innovation, and collaboration. We adopt a strong risk culture, and we expect all our professionals, regardless of their position, to have a proactive and responsible attitude towards risk management.

Job Purpose

Reporting to the Collections Supervisor, the Collections Agent is responsible for recovering overdue loan payments by contacting customers with delinquent accounts and negotiating payment arrangements to bring accounts current. The role focuses on later-stage collections activity and involves regular outbound and inbound customer contact through multiple communication channels. The position requires strong attention to detail, effective communication, and adherence to internal policies, regulatory requirements, and established collections procedures. The Collections Agent operates within defined guidelines, exercises judgment on routine and occasionally complex matters, and escalates accounts when delinquency surpasses established thresholds.

Job Duties and Responsibilities

Collections & Account Recovery

Conduct outbound and inbound contact with customers through a dialer system, including phone calls, email, and text messaging, to discuss overdue account balances.
Negotiate payment arrangements with customers to bring delinquent accounts current, in accordance with established guidelines.
Collect on overdue accounts and support the transition of resolved accounts back to customer service servicing, where applicable.
Submit accounts for escalation when delinquency surpasses defined thresholds or guidelines.
Pull credit bureau reports and verify employment information to support escalated accounts and legal proceedings, as required and in accordance with procedures.
Update customer accounts with accurate and complete information reflecting all collections activity, decisions, and customer communications.
Draft and prepare required documentation related to delinquent or escalated accounts.
Perform collections activities in accordance with Anti-Money Laundering (AML), privacy, and internal policy requirements.

Collaboration & Team Support

Coordinate with internal teams and cross-functional departments to support collections workflows and account escalation processes.
Contribute to team objectives and reporting by supporting the resolution of delinquent accounts brought back to current status

Qualifications

High school diploma or equivalent is required.
Fluency in English is required; fluency in French is considered an asset.

Experience, Skills & Competencies

Experience:

Minimum of 1 year of experience in collections, customer service, or a related financial services or call center role.
Experience contacting customers regarding overdue accounts, negotiating payment arrangements, or resolving delinquent balances is preferred.
Experience handling difficult or sensitive customer interactions, including conflict resolution, is considered an asset.

Skills:

Proficiency in Microsoft Word, Outlook, and Adobe or similar document management tools.
Proficiency with loan management systems (e.g., Shaw Systems) is considered an asset.
Familiarity with customer contact and dialer platforms (e.g., Genesys Solutions) is considered an asset.
Knowledge of customer billing processes and accounts receivable concepts.
Ability to accurately update account records and documentation based on customer-provided information.

Competencies:

Clear and professional verbal and written communication skills when negotiating payment arrangements and discussing sensitive, delinquent account matters with customers.
Customer focus and service orientation, balanced with firmness and professionalism when working with customers experiencing financial difficulty.
Attention to detail and accuracy when documenting collections activity, updating account records, and preparing escalation documentation.
Analytical thinking and problem-solving when handling difficult or occasionally complex delinquent account scenarios within established guidelines.
Planning, organization, and time management skills to manage a high volume of overdue accounts and competing priorities.
Confidentiality and discretion when handling sensitive customer, financial, and credit-related information.
Emotional resilience and patience when interacting with distressed or overwhelmed customers.

Working Conditions / Physical Requirements

Work is performed in a call center environment using standard office equipment and a dialer system.
Requires prolonged periods of sitting and extended computer and screen use.
Involves sustained mental concentration, frequent interruptions, task switching, multitasking under deadlines, and repetitive data entry.
Work includes regular interaction with customers regarding delinquent accounts, which may involve emotionally sensitive or challenging conversations.
No travel required.

Hours/Schedule

Monday – Friday 8:30 AM – 5:30 PM
Rotating shift schedule, including late shifts as required by operational needs.

Application Process

Interested candidates should submit their resume and cover letters detailing their relevant experience and interest in the position. Please note that only shortlisted candidates will be contacted.

Santander Consumer Bank is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Types: Full-time, Permanent

Benefits:

Dental care
Disability insurance
Extended health care
Paid time off
Vision care

Ability to commute/relocate:

Edmonton, AB T6E 5Y7: reliably commute or plan to relocate before starting work (preferred)

Experience:

Customer service: 1 year (preferred)

Work Location: In person

Quick apply

Refine Your Search

billing supervisor jobs in edmonton, ab

Collections Agent

Property Claims Supervisor

AR - Office Personnel

Service Coordinator

Pharmacy Assistant

Commercial Class 1 Driver Wanted

Project Manager

Billing Supervisor

Accounts Payable Supervisor

AR / AP Assistant

Billing Technician

Production Supervisor

Customer Service Representative

Reservations Team Lead

Service Coordinator

Accounts Receivable Agent

Revenue Coordinator II

Project Manager/Coordinator

Finance

Client Care Administrator - Part-Time

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