Edmonton, Ab Desktop support analyst Jobs – 17 Openings This Week

Information Technologist (IT) Support Specialist / EMR Analyst
Radius Community Health & Healing —Edmonton, AB
- $22.23–$29.79 an hour
- Full-time
- Computer Science
- Windows
- Microsoft Office
- Disability insurance
- Dental care
Quick apply
1d
System Support Analyst
Ledcor —Edmonton, AB
- Full-time
- Computer science
- Azure
- Computer Science
IT Application Support Analyst
Tri-global Solutions Group Inc. —Edmonton, AB
- Up to $71 an hour
- Contract
- Azure
- AWS
- Agile
Remote Client Services Analyst
QHR Technologies Inc —Edmonton, AB
- $45,000 a year
- Full-time
- Remote
- Software troubleshooting
- Computer skills
- Typing
Quick apply
Junior Analyst, Production Support
JLL —Edmonton, AB
- On call
- Azure
- Computer Science
- DevOps
8d
Service Desk Analyst I
University of Alberta —Edmonton, AB
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
4d
Application Support Analyst - ACX Corporate Support
AutoCanada Inc. —Edmonton, AB
- Immediate opening
- Remote
- Computer science
- Computer Science
- Customer service
Quick apply
IT Service Desk Analyst
Helical Pile Solutions —Nisku, AB
- Full-time
- Computer Science
- Customer service
- Windows
- Dental care
- Employee assistance program
Quick apply
1d
Junior Analyst, Production Support
CAN ASC-Jones Lang LaSalle Real Estate Services, Inc. Markets —Edmonton, AB
- Full-time
- Azure
- Computer Science
- DevOps
Quick apply
8d
Critical Applications Support Analyst
City of Edmonton —Edmonton, AB
- $3,296.80–$108,430.43 a year
- Full-time
- Azure
- Customer service
- DevOps
4d
Tier 2 Help Desk Analyst
Keeran Networks —Edmonton, AB
- Communication skills
- Time management
Quick apply
Application Help Desk Analyst
Cloudtrend Inc. —Edmonton, AB
- Microsoft Office
- SharePoint
- Communication skills
Quick apply
Help Desk Analyst
Keeran Networks —Edmonton, AB
- Communication skills
- Time management
Quick apply
Onsite Support Analyst
SNDL —Edmonton, AB
- Full-time
- Hybrid work
- Computer Science
- Customer service
- Analysis skills
- Dental care
Quick apply
Bilingual Service Desk Analyst- Remote
Compugen Inc —Canada
- $46,000–$66,000 a year
- Weekends as needed
- Remote
- Bilingual
- Computer Science
- Customer service
1d

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desktop support analyst jobs near edmonton, ab

Information Technologist (IT) Support Specialist / EMR Analyst

Radius Community Health & Healing
Edmonton, AB

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Job details

Full-time
$22.23–$29.79 an hour
1 day ago

Qualifications

Computer Science
Electronic medical records
Post-secondary education
Windows
Microsoft Office
IT infrastructure
IT support
EMR systems
Communication skills

Full job description

About Radius Community Health & Healing (formerly Boyle McCauley Health Centre)

Radius Community Health & Healing (Radius) provides interdisciplinary, team based, integrated, comprehensive, and person-centered primary health care for vulnerable Edmontonians with complex needs. Through primary care and health promotion, Radius improves the quality of life and well-being of populations and individuals who face multiple barriers to accessing health services. Radius achieves this by providing the highest standard of evidence-informed and client focused inter-professional care. We collaborate with our clients to address the broad determinants of health.

Job Description

Reporting to the Manager of Quality Improvement & Systems, the Entry-Level Information Technology (IT) Support Specialist will play a key role in providing technical support across the organization. This position supports staff by ensuring all IT-related systems, applications, and devices function efficiently, contributing to seamless operations.

Key Responsibilities

Technical Support:

Provide first-line support for IT-related issues, assisting staff with hardware, software, network connectivity, and healthcare applications.
Assist in trouble shooting and resolving technical issues, including problems with Electronic Medical Records (EMR) systems, medical devices, and IT infrastructure.
Document and track technical issues, ensuring all incidents are logged accurately and resolved promptly.

System and Equipment Maintenance:

Install, configure, and maintain hardware and software, ensuring all systems are up-to-date and meet organizational needs.
Assist in the maintenance and troubleshooting of computer systems, servers, and network equipment.

Healthcare Application Support:

Provide support for healthcare applications such as EHR/EMR systems and patient management tools, ensuring optimal performance.
Work with frontline staff to design and maintain EMR structure that effectively supports workflow and data requirements.
Collaborate with leadership and evaluation teams to extract EMR data required for review, reporting, and quality improvement.

Staff Onboarding & Training:

Assist with onboarding new staff by setting up workstations, cell phones, configuring necessary software, and offering training on IT tools and resources.
Provide training and support to non-technical users, explaining technical issues in a clear, understandable manner.

Security and Compliance:

Follow IT best practices, industry standards, and company policies to maintain system security and protect sensitive healthcare data.
Assist in system updates, patches, and software deployments, minimizing disruptions to day-to-day operations.

Project Participation:

Contribute to IT projects, such as system upgrades, technology rollouts, and process improvements.

Vendor and External Stakeholder Communication:

Act as the main point of contact for all IT-related issues, escalating unresolved issues to external stakeholders as needed.
Communicate effectively with external stakeholders, including vendors (e.g., third party IT support, Telus, Rogers), to troubleshoot and resolve issues.

Creative Problem Solving:

Use creative thinking to address unique challenges and find solutions that may fall outside of standard IT protocols (e.g., printer settings restrictions, vendor limitations).

Data Entry and Documentation:

Assist with data entry tasks, ensuring accurate and timely updates to systems and records.

Other

Other duties as assigned or necessary to support organizational success.

Qualifications

A minimum of 1 year of experience providing IT support in a healthcare environment.
Basic understanding of IT infrastructure, including networks, servers, workstations, and medical devices.
Familiarity with healthcare applications (EHR/EMR systems) is an asset.
Knowledge of personal and health information privacy regulations and healthcare IT security standards is preferred.
Strong troubleshooting abilities with an aptitude for quickly resolving technical issues.
Proficiency in common operating systems (Windows, macOS) and productivity software (Microsoft Office).
Excellent communication skills, capable of explaining technical matters to non-technical users.
Strong attention to detail and multitasking capabilities in a fast-paced environment.
Post-secondary education in Computer Science or a related field is preferred, or equivalent work experience will be considered.

Benefits

At Radius, we’re committed to enhancing our employees' well-being with a comprehensive benefits package designed to support both personal and professional growth. Radius offers:

Employee Assistance Plan (EAP): All employees have access to confidential counseling and access to a wide range of resources for personal and professional challenges. Our EAP is here to support your overall well-being.
Benefits available to all permanent, full-time employees after a defined waiting period:
Comprehensive medical, dental and vision benefits: Premiums are fully covered by Radius
Long-Term Disability, Life Insurance, Accidental Death and Dismemberment, and Critical Illness Coverage: Mandatory enrollment, employees are responsible to pay premiums.
Lifestyle Spending Account: Wide variety of options available to spend an annual allowance
Group Retirement Savings Plan

Equal Opportunity Employer

Radius Community Health and Healing is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment where all employees are respected and valued. We do not discriminate on the basis of race, color, ethnicity, national origin, gender, gender identity, sexual orientation, age, disability, religion, marital status, veteran status, or any other characteristic protected by applicable law. We encourage individuals from all backgrounds to apply and join our team, and we are committed to providing equal opportunities for all qualified applicants. Accommodations for applicants with disabilities will be provided upon request.

Land Acknowledgement

Radius respectfully acknowledge that we are located within Treaty 6 territory, and Metis Nation of Alberta Region 4. We acknowledge this land as the traditional home for many Indigenous Peoples including the Cree, Blackfoot, Metis, Nakota Sioux, Dene, Saulteaux, Anishinaabe, Inuit, and many others whose history, languages, and cultures continue to influence our vibrant community.

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desktop support analyst jobs in edmonton, ab

Information Technologist (IT) Support Specialist / EMR Analyst

System Support Analyst

IT Application Support Analyst

Remote Client Services Analyst

Junior Analyst, Production Support

Service Desk Analyst I

Application Support Analyst - ACX Corporate Support

IT Service Desk Analyst

Junior Analyst, Production Support

Critical Applications Support Analyst

Tier 2 Help Desk Analyst

Application Help Desk Analyst

Help Desk Analyst

Onsite Support Analyst

Bilingual Service Desk Analyst- Remote

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