Edmonton, Ab Service desk agent Jobs – 17 Openings This Week

FT Guest Services Agent (Front Desk) - Edmonton Inn & Conference Centre
Nova Hotels —Edmonton, AB
- Weekends as needed
- Hospitality
- Customer service
- English
Quick apply
IT Service Desk Analyst
Helical Pile Solutions —Nisku, AB
- Full-time
- Computer Science
- Customer service
- Windows
- Dental care
- Employee assistance program
Quick apply
13d
Front Desk Agent/Night Auditor
Holidayinn Express and Suites Edmonton SW- Windermere —Edmonton, AB
- $16–$18 an hour
- Part-time
- Customer service
- English
- Hotel
Quick apply
12d
Front Desk Agent
Holiday Inn Express Edmonton South —Edmonton, AB
- $15.50–$17.00 an hour
- 8 hour shift
- Hospitality
- Customer service
- English
- COVID-19 protective measures
- Dental care
Quick apply
12d
Front Desk Agent/Night Auditor
Days Inn Downtown Edmonton —Edmonton, AB
- $15.00–$19.32 an hour
- Part-time
- Hospitality
- Customer service
- Hotel
- Dental care
- Paid time off
Quick apply
13d
IT Help Desk II
Wajax —Acheson, AB
- $65,000–$75,000 a year
- Call to connect
- Windows
- Bachelor's
- Wellness program
- Dental care
Quick apply
5d
Guest Services Agent
IHG Hotels & Resorts —West Edmonton, AB
- From $16.50 an hour
- Part-time
- Bilingual
- Hospitality
- Customer service
Quick apply
14h
Front Desk Agent
Holiday Inn Express and Suites St Albert —St. Albert, AB
- $17 an hour
- Full-time
- Hospitality
- Customer service
- Hotel
- Dental care
- Vision care
Quick apply
7d
Junior Machine Learning Engineer - Alerts Team
samdesk Canada Inc. —Edmonton, AB
- $75,000–$80,000 a year
- Full-time
- Remote
- AWS
- Machine learning
- APIs
Quick apply
Night Auditor/Front Desk Agent
RAMADA BY WYNDHAM WEST EDMONTON —Edmonton, AB
- $16–$17 an hour
- Part-time
- Bilingual
- Customer service
- Hotel
Quick apply
7d
Real Estate Agent
One Percent Realty —Edmonton, AB
- $44,000–$400,000 a year
- Part-time
- Bilingual
- Customer service
- English
Quick apply
Entry-Level Commercial Real Estate Agent
Marcus & Millichap —Edmonton, AB
- Contract
- No experience needed
- Finance
- Bachelor's
13d
Senior Backend Engineer - Features Team
samdesk Canada Inc. —Edmonton, AB
- $105,000–$135,000 a year
- Full-time
- Remote
- AWS
- APIs
- AI
Quick apply

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FT Guest Services Agent (Front Desk) - Edmonton Inn & Conference Centre

Nova Hotels -
Edmonton, AB

Quick apply

Job details

Full-time

Qualifications

Hospitality
Customer service
Post-secondary education
English
High school diploma or GED
Hospitality Management
Computer skills
Guest services
Communication skills
Hotel experience

Full job description

Are you passionate about creating memorable guest experiences? Do you thrive in a fast-paced environment where no two days are the same?

At Edmonton Inn & Conference Centre, we are looking for a friendly, professional, and guest-focused Guest Service Agent to join our Front Office team. As the first point of contact for our guests, you play an important role in creating a welcoming atmosphere and ensuring every guest feels valued from check-in to check-out.

This is a full-time position that includes a variety of shifts, including weekdays, weekends, mornings, evenings, and mid-shifts.

If the below description sounds like you, please apply online. No phone calls please, and in person resumes will not be accepted.

About the Role

Reporting to the Guest Services Manager, the Guest Service Agent is responsible for delivering exceptional guest experiences while ensuring the smooth day-to-day operation of the front desk.

You will welcome guests with professionalism and warmth, assist with reservations and guest inquiries, handle check-ins and check-outs accurately, and help create a positive and memorable stay for every guest.

Successful candidates are adaptable, dependable, team-oriented, and passionate about hospitality.

What You’ll Be Doing

Welcome guests in a professional, friendly, and engaging manner
Provide exceptional customer service throughout the guest experience
Check guests in and out accurately and efficiently
Handle reservations, room changes, and guest requests using the hotel PMS system
Respond professionally and effectively to guest concerns or issues
Utilize up-selling techniques to maximize guest satisfaction and hotel profitability
Maintain a clean, organized, and professional front desk environment
Communicate effectively with guests, team members, and leadership
Follow all front office policies, procedures, and Nova Hotels standards
Report maintenance, safety, security, or suspicious concerns promptly
Assist teammates and support overall front office operations as needed
Participate as a member of the hotel Health & Safety team
Perform additional duties and projects as assigned

What We’re Looking For

Qualifications

Must be legally entitled to work in Canada
Fluent in spoken and written English
High School Diploma required
Post-secondary education or hospitality training is considered an asset

Experience & Skills

Previous hotel or hospitality experience is considered an asset
Experience using a PMS, POS, or switchboard system is an asset
Strong communication and interpersonal skills
Excellent problem-solving and guest service abilities
Comfortable working in a fast-paced environment
Strong computer and telephone skills
Positive attitude with the ability to remain professional under pressure
Dependable, flexible, and able to work varied shifts
Team-oriented with a willingness to support others
Knowledge of the local community and attractions is considered an asset

Physical Requirements

Long periods of sitting with occasional standing and walking
Occasional bending, crouching, or lifting up to 10 lbs
Extended periods working on a computer and telephone

Work Environment

This role operates in a busy front desk environment with regular interaction with guests, visitors, and team members. Guest Service Agents must be comfortable working in a fast-paced hospitality setting and handling situations with professionalism and confidence.

Why Join Edmonton Inn?

At Edmonton Inn, we believe hospitality starts with people. We are proud to foster a supportive, team-oriented workplace where employees are valued, respected, and encouraged to grow.

We offer:

Competitive wages
Extended health benefits for full-time employees
Staff hotel rates across Alberta, Saskatchewan, and the Northwest Territories
Friends & Family hotel discounts
Employee discounts at food & beverage outlets
Opportunities for growth and development within Nova Hotels
A welcoming and collaborative team environment

About Nova Hotels

Nova Hotels is a Canadian, family-owned and operated hotel management company based in Western Canada. With hotels located throughout Alberta, Saskatchewan, and the Northwest Territories, we are committed to delivering exceptional hospitality, outstanding service, and a welcoming experience for both our guests and employees.

At Nova Hotels, we want every guest — and every employee — to feel like part of our family.

We thank all applicants for their interest in Nova Hotels; however, only those selected for an interview will be contacted.

Quick apply

Refine Your Search

service desk agent jobs in edmonton, ab

FT Guest Services Agent (Front Desk) - Edmonton Inn & Conference Centre

IT Service Desk Analyst

Front Desk Agent/Night Auditor

Front Desk Agent

Front Desk Agent/Night Auditor

IT Help Desk II

Guest Services Agent

Front Desk Agent

Junior Machine Learning Engineer - Alerts Team

Night Auditor/Front Desk Agent

Real Estate Agent

Entry-Level Commercial Real Estate Agent

Senior Backend Engineer - Features Team

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About the Role

What You’ll Be Doing

What We’re Looking For

Qualifications

Experience & Skills

Physical Requirements

Work Environment

Why Join Edmonton Inn?

About Nova Hotels

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