Edmonton Ab Concierge edmonton Jobs – 10 Openings This Week

Front Desk Agent
Holiday Inn Express Edmonton South —Edmonton, AB
- $15.50–$17.00 an hour
- 8 hour shift
- Customer service
- English
- Microsoft Office
- COVID-19 protective measures
- Dental care
Quick apply
Concierge R0198175 Sky Residences Edmonton, Alberta Full time
Greystar —Edmonton, AB
- Part-time
- Word processing
- Travel
- Organizational skills
- Disability insurance
- Dental care
Weekend Tactical Loss Prevention
GardaWorld —Edmonton, AB
- $20 an hour
- Weekends only
- Customer service
- Communication skills
Quick apply
Concierge Customer Service
Guardium Security Services Ltd —Edmonton, AB
- $15.00–$17.50 an hour
- 12 hour shift
- CPR Certification
- English
- First Aid Certification
Quick apply
Guest Service Supervisor
Renaissance Edmonton Airport Hotel —Edmonton, AB
- $46,000 a year
- Full-time
- Hotel
- High school diploma or GED
- Supervising experience
- Commuter benefits
- Dental care
9d
Night Auditor
Holiday Inn Express Edmonton South —Edmonton, AB
- $16.50–$17.50 an hour
- 8 hour shift
- Customer service
- English
- Microsoft Office
- Dental care
Quick apply
Front Desk Agent/Night Auditor
Wingate Edmonton West —Edmonton, AB
- From $16 an hour
- Weekends as needed
- Hospitality
- Customer service
- English
Quick apply
13d
Team Leader, Kitchen
Crate and Barrel —Edmonton, AB
- Weekends as needed
- Sales
- Customer service
- Microsoft Office
- Store discount
- Dental care
21h
Medical Aesthetician / Clinic Assistant
Aspen Aesthetics —Edmonton, AB
- $17–$22 an hour
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Outlook
- Customer service
Quick apply
5d

I want to receive the latest job alerts for concierge edmonton in edmonton ab

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

concierge edmonton jobs near edmonton ab

Front Desk Agent

Holiday Inn Express Edmonton South -
Edmonton, AB

Quick apply

Job details

Part-time | Full-time
$15.50–$17.00 an hour

Qualifications

Customer relationship building
Hotel and accommodations experience
Customer service
Workplace safety policies
Filing
English
Complaint handling
Microsoft Office
High school diploma or GED
Cashiering
Hotel guest services experience
Decision making
Client services
Accounting
Customer service orientation
Occupational Health and Safety (OHS) regulations
Front desk
Guest services
OPERA
POS systems
Guest issue resolution
Communication skills
Client interaction
Negotiation

Full job description

Job description

Looking to be part of a dynamic new team? The Holiday Inn &Express Edmonton south is now hiring for a passionate and driven Guest Services Agent. 

Summary:

The position of Guest Services Agent is often the initial point of contact for guests of the hotel. This position is responsible for greeting and registering guests, providing outstanding service for guests during their stays, and settling guest accounts upon completion of their stays. The Guest Services Agent is also responsible for making and modifying reservations, acting as hotel operator and providing concierge duties.

Main Duties:

Performs check-ins and check-outs ensuring that each client transaction involves a high level of customer service and satisfaction.
Maintain a professional image and service oriented environment at all times to support a positive customer service experience and service excellence at the hotel property.
Takes reservations over the phone, in person, or via online resources, and ensures all aspects of reservation procedures are followed including booking, confirmation and cancellation policies.
Makes adjustments or modifications to reservations based on guest requests.
Effectively and efficiently operates Property Management System (PMS) for processing guest charges.

Effectively and efficiently operates Point of Sale (POS) system for processing guest payments.

Ensures hotel policies, house rules, methods and procedures to support administration and front office operational efficiencies are followed.
Effectively handles basic complaints providing problem solving, and efficiently handling special requests or other issues that may arise. Resolves perceived guest problems quickly, efficiently, and courteously.
Responds to incidents of noise, unruly behaviour and guest complaints and notifies Front Office Manager of escalated complaints as appropriate.
Responds to guest requests (i.e. extra towels) and notifies the appropriate internal contacts.
Processes express check-outs as well as routine checkout services.
Ensures logging and delivery of all messages, and/or deliveries, in a timely and professional manner.
Verifies the accuracy of guest accounts and handles discrepancies. Identifies issues of potential fraud and immediately notifies the Front Office Manager.
Produces daily reports, compiles statistical reports for the Front Office Manager.
Ensures the accuracy of financial information required for daily audits.
Maintains current knowledge of local events, tourism amenities and weather forecast.

Skills Requirements:

High School diploma, with several years experience in a hospitality or front desk role being an asset.

Possess a high level of professionalism and superior customer service for guest relationship building including ability to manage customer conflict.
Excellent interpersonal, multi-tasking, coordination and organizational abilities.
Demonstrated initiative, sense of urgency, and strong problem solving skills.
Able to effectively influence, negotiate and build relationships.
Good decision making abilities and demonstrated good judgment.
Analytical with an aptitude for cross-referencing, handling money, accounting procedures and Point of Sale (POS) systems.
Ability to collaborate effectively with others.
Effective English verbal and written communication skills.
Knowledge and ability to respond effectively during emergency situations.
Knowledge of occupational health and safety requirements consistent with hospitality sector.
Ability to maintain accurate manual and electronic files and to ensure confidentiality of data.
Strong knowledge/accuracy in MS Office, reservations software and ability to learn new software quickly.
Ability to work a variety of shifts (including weekends and Statutory Holidays).

Job Type: Full-time

Salary: $15.50-$16.00 per hour

Schedule:

8 hour shift
Day shift
Evening shift
Night shift

COVID-19 considerations:

We provide a safe workplace where the safety of our staff and guests is of utmost importance. We follow strict cleaning protocols and have procedures in place to ensure work spaces and all aspects of the property are maintained.

Experience:

Hotel experience: 1 year (preferred)
customer service: 2 years (preferred)
Opera: 1 year (preferred)

Edit job

Open
View public job page

Job Types: Full-time, Part-time

Pay: $15.50-$17.00 per hour

Benefits:

Dental care
Extended health care

Ability to commute/relocate:

Edmonton, AB T6J 5J6: reliably commute or plan to relocate before starting work (required)

Experience:

Customer service: 2 years (preferred)

Work Location: In person

Quick apply

Refine Your Search

concierge edmonton jobs in edmonton ab

Front Desk Agent

Concierge R0198175 Sky Residences Edmonton, Alberta Full time

Weekend Tactical Loss Prevention

Concierge Customer Service

Guest Service Supervisor

Night Auditor

Front Desk Agent/Night Auditor

Team Leader, Kitchen

Medical Aesthetician / Clinic Assistant

I want to receive the latest job alerts for concierge edmonton in edmonton ab

Explore jobs in more locations

Job seeker tools

Employer Tools

Browse

Stay Connected