Edmonton Ab Csr estimator Jobs – 1 Openings This Week

Customer Service Representative
Dent Clinic (Edmonton) —Edmonton, AB
- $17–$25 an hour
- Full-time
- Writing skills
- High school diploma or GED
- In-person
- Dental care
- Life insurance
Quick apply
2d

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Customer Service Representative
Procolor Collision Clairlea —Scarborough, ON
Perform vehicle walkarounds with customers to document vehicle condition before repairs begin. Assist customers with rental vehicle coordination and other…
$22–$28 an hour
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3d

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Customer Service Representative

Dent Clinic (Edmonton)
Edmonton, AB

Quick apply

Job details

Permanent | Full-time
$17–$25 an hour
2 days ago

Qualifications

Accounts receivable
Accounts payable
Auto estimating
Case file maintenance
Customer appointment booking
Writing skills
Post-secondary education
Filing
High school diploma or GED
Client services
Customer service orientation
Blueprint reading
Accounts receivable processing
Outbound calling
Work order management
Communication skills
Client interaction

Full job description

As a part of Dent Clinic's office team, the Customer Service Representative will assist customers with the vehicle repair process and possess the highest level of customer satisfaction and confidence in our services and shop.

POSITION SUMMARY:

The Customer Service Representative (CSR) provides customers, insurance partners, and team members with high-quality, individualized support. The CSR will be responsible for assisting with estimating, finalizing repair orders, concentrating on preparing the final bill, and playing a crucial role in Dent Clinic as they provide customer confidence and help assist with daily duties to help ensure the shop is running efficiently.

KEY RESPONSIBILITIES:

Customer Service:

Answer phone calls and assist customers and vendors accordingly
Contact customers and book their vehicles for estimates and repairs
Work with estimators to support importing estimates and adjusting scheduling
Answers incoming calls and completes outgoing calls as needed
Finalize repair orders daily
Keep all files up-to-date daily
Document all conversations with customers and insurance representatives
Match estimates
Update customers on the process of their vehicle

Financials:

Bill insurance companies and arrange payment for the total loss of vehicles
Assist with daily tasks such as checking deductibles, calling to get insurance assignments, etc.
Help with various account receivable and payable tasks
Shop Duties
Assist all technicians and back-end team members when support is needed
Cross-train with all members of the team to gain clear and accurate knowledge of the auto body process

The CSR may be responsible for other duties as needed.

EDUCATION, EXPERIENCE, AND SKILLS/KNOWLEDGE:

EDUCATION

High School Diploma.

Post-secondary education is considered an asset.

EXPERIENCE

Experience working in a customer service role

Experience working in the autobody industry

SKILLS/KNOWLEDGE

Strong written and verbal communication skills

Customer service and professionalism skills

Ability to work independently

Highly organized

Able to effectively communicate both verbally and in writing and read and interpret blueprints

Pay: $17.00-$25.00 per hour

Expected hours: 40.0 per week

Benefits:

Dental care
Extended health care
Life insurance

Work Location: In person

Quick apply

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