Edmonton Ab Customer success manager Jobs – 8 Openings This Week

Customer Success Manager, Implementations
IronSight —Edmonton, AB
- $80,000–$110,000 a year
- Full-time
- Hybrid work
- Computer Science
- Data analysis skills
- SQL
- Disability insurance
- Dental care
Quick apply
2d
Customer Success Manager
Unleashd Technologies Ltd. —Edmonton, AB
- $75,000–$95,000 a year
- Bilingual
- Travel
- Communication skills
- Dental care
- Paid time off
Quick apply
Account Manager - Oil & Gas
Convergix Automation —Edmonton, AB
- Remote
- Up to 50% travel
- Sales
- Finance
- Profit sharing
- Disability insurance
Quick apply
Technical Sales Account Manager
Wiseworth Canada Industries Ltd. —Edmonton, AB
- Full-time
- Hybrid work
- CRM software
- Sales
- Engineering
- Disability insurance
- Dental care
Quick apply
Account Manager
White Cap Canada Inc. —Edmonton, AB
- From $48,000 a year
- Full-time
- Sales
- Master's degree
- Bachelor's
- Tuition reimbursement
Quick apply
12d
Account Manager
White Cap Canada —Edmonton, AB
- Sales
- Master's degree
- Bachelor's

Related jobs to explore

Based on your search for customer success manager

Fleet & Transportation Operations Manager
Confidential —Edmonton, AB
Lead and develop a high-performing driver team. Oversee preventative maintenance programs and vehicle repair schedules. Extended health and dental benefits.
Up to $120,000 a year
Quick apply
9d
Project Manager – Multi-Family, Commercial
Terrace Construction Development Inc. —Edmonton, AB
Terrace is a project and development management firm that represents owners throughout the planning, design, procurement, and construction process.
Quick apply

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Customer Success Manager
Confidential —Scarborough, ON
Strong analysis skills to interpret data insights and develop strategic action plans. Collaborate with cross-functional teams including sales, product…
$60,000–$80,000 a year
Quick apply
Customer Success Manager
First Student —Scarborough, ON
Work collaboratively with region/area/local operational leadership to develop and support delivery of full account planning processes to improve retention and…
$130,000–$150,000 a year
Quick apply
3d

Show more jobs in cities nearby

I want to receive the latest job alerts for customer success manager in edmonton ab

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer success manager jobs near edmonton ab

Customer Success Manager jobs in Edmonton, AB

Account Manager jobs in Edmonton, AB

Technical Account Manager jobs in Edmonton, AB

Supply Chain Manager jobs in Toronto, ON

Customer Success Manager jobs in Toronto, ON

Data Center Manager jobs in Toronto, ON

Senior Tax Manager jobs in Vancouver, BC

Customer Success Manager jobs in Oakville, ON

Customer Success Manager jobs in Waterloo, ON

Bank Customer Service jobs in Brampton, ON

Customer Success Manager jobs in Hamilton, ON

Operations Manager jobs in Calgary, AB

Account Manager jobs in London, ON

Case Manager jobs in Montréal, QC

Account Manager jobs in Markham, ON

Account Manager jobs in Montréal, QC

Account Manager jobs in Airdrie, AB

Account Manager jobs in Winnipeg, MB

Technical Account Manager jobs in Ottawa, ON

Technical Account Manager jobs in Milton, ON

Customer Success Manager, Implementations

IronSight -
Edmonton, AB

Quick apply

Job details

Full-time
$80,000–$110,000 a year
2 days ago

Qualifications

Computer Science
Post-secondary education
Data analysis skills
SQL
Customer relationship management
B2B
JSON
SaaS
Business
Communication skills
MySQL

Full job description

IronSight is transforming the way energy producers and their Service Providers do business. Some of the biggest energy producers in the world use our app to manage, coordinate, analyze, and, ultimately, optimize their field operations. If you're looking to be part of a great team where you can make an immediate difference, apply to IronSight today.

The Implementation Manager sits on the Customer Success team, reporting to the Director of Customer Success. You'll pick up the client relationship at post-sales handover and own it through implementation and into steady-state support, working closely with Sales, Product, and Engineering to translate what a client needs into what gets built and configured.

What You'll Do

Own the client relationship from post-sales handover through implementation and into steady-state support
Run technical requirements gathering workshops with client stakeholders, mapping their current workflows to how they'll operate in IronSight
Manage implementation projects end to end: scheduling, stakeholder coordination, configuration, user acceptance testing, and go-live
Translate between non-technical client teams and IronSight's developers, turning business requirements into specs the dev team can act on and turning technical constraints back into plain language for the client
Query and review data in MySQL to validate configurations, troubleshoot issues, and support client reporting needs
Build and maintain dashboards in Metabase for internal tracking and client-facing reporting
Work with JSON Schema and structured data formats when scoping integrations or data imports
Provide technical support for clients in implementation and steady-state, escalating to Engineering when needed
Document and share client feedback with Product and Engineering

What You Bring

5+ years of experience in enterprise SaaS implementations with complex client configurations
Experience managing client relationships, whatever it was called in your last role: account management, customer success, or client services. You know how to build trust, handle a difficult conversation, and keep a client oriented toward value
Experience gathering and documenting technical requirements from non-technical stakeholders
Experience managing software implementation or delivery projects: schedules, scope, stakeholders. You don't need to write production code, but you're comfortable enough with technical concepts to translate between business users and developers without losing anything in the middle
Working knowledge of SQL (MySQL) sufficient to write and interpret queries
Familiarity with Metabase or a comparable BI/dashboarding tool
Familiarity with JSON Schema or similar structured data formats
Strong written and verbal communication skills, including comfort leading workshops and client meetings
Post-secondary education in business, computer science, or a related field, or equivalent work experience

You Share Our Values

Own It – We take extreme ownership of everything we do. "Not my problem" isn't in our vocabulary.
Be Bold – We show courage and take action to deliver exceptional results.
Win Together – We win together and we grow together.
Get Obsessed – We are passionate about our clients. Their problems are our problems. Their success is our success.

What You'll Get

A rewarding role at an exciting, growing scale-up with a strong culture of connection, fun, and performance
Hybrid work arrangements
3 weeks annual time off
Company-supplied laptop and software
Investment in your professional development
Group Benefit Plan including Mental and Physical Health, Vision, Dental, RRSP matching, and Health Care Spending Account

About IronSight
Founded in 2017, with headquarters in Edmonton, Alberta, IronSight is a digital technology company taking the guesswork out of energy and industrial operations. Through its cloud-based software, IronSight digitizes processes and workflows involving people, equipment, and service logistics, capturing and displaying field services data to benchmark performance, reduce OPEX/CAPEX and environmental footprint, and enhance safety.

Job Type: Full-time

Pay: $80,000.00-$110,000.00 per year

Benefits:

Casual dress
Dental care
Disability insurance
Extended health care
Life insurance
On-site parking
Paid time off
RRSP match
Vision care

Experience:

Data Analysis or SQL: 1 year (required)
B2B SaaS customer success: 3 years (required)

Work Location: Hybrid remote in Edmonton, AB T6E 4E6

Quick apply

Refine Your Search

customer success manager jobs in edmonton ab

Customer Success Manager, Implementations

Customer Success Manager

Account Manager - Oil & Gas

Technical Sales Account Manager

Account Manager

Account Manager

Related jobs to explore

Explore jobs in cities nearby

I want to receive the latest job alerts for customer success manager in edmonton ab

Explore jobs in more locations

Job seeker tools

Employer Tools

Browse

Stay Connected