Edmonton Ab Desk analyst Jobs – 4 Openings This Week

Tier 2 Help Desk Analyst
Keeran Networks —Edmonton, AB
- Communication skills
- Time management
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Help Desk Analyst
Keeran Networks —Edmonton, AB
- Communication skills
- Time management
Quick apply

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Tier 2 Help Desk Analyst
Keeran Networks —Edmonton, AB
Interact with clients remotely via telephone (60%) and in person at their locations (40%). As a Managed Services Provider, we tend to be exposed to more…
Quick apply
Help Desk Analyst
Keeran Networks —Edmonton, AB
Interact with clients remotely via telephone (80%) and in person at their locations (20%). As a Managed Services Provider, we tend to be exposed to more…
Quick apply

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IT Support Specialist
360°kids —Markham, ON
We have been a leader in the delivery of innovative support services for more than 35 years as we work to improve the lives of unhoused and marginalized youth…
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Tier 2 Help Desk Analyst

Keeran Networks
Edmonton, AB

Quick apply

Job details

Permanent

Qualifications

System administration
Communication skills
Time management
Help desk

Full job description

Company Description

Keeran Networks is a rapidly growing Managed Services Provider headquartered in Edmonton. We have an excellent team, great work environment and wonderful clients to work with. We are currently seeking a full-time Help Desk Analyst (Tier 2) to be based in our Edmonton office.

As a Managed Services Provider, we tend to be exposed to more technologies than most internal IT positions, and we certainly support a broader variety of network environments. The pace and demands of our environment are also much greater than an internal IT position. The successfully candidate will be a highly organized individual who is a great communicator.

Job Description

Provide exceptional front line support to clients from many different industries, ranging from dental offices to car dealerships
Deal with tickets escalated from tier 1, and mentor staff at tier 1
Interact with clients remotely via telephone (60%) and in person at their locations (40%)
Provide complete support for client environments including hardware, operating systems, line of business applications and network equipment
Work with vendor support on behalf of our clients to ensure their support issues are resolved
Escalate tickets to tier 3 as required, and ensure that all steps have been properly documented before escalating
Use, update and contribute content to our internal knowledge base
Client site visits to resolve issues within skillset
Implementation projects as required and able, such as desktop deployments
Maintain a calm and professional attitude even when dealing with stressful situations
Earn the trust and respect of clients
Works on obtaining industry certifications to further career path
Time entry in real time

Qualifications

Education: 1-2 years of relevant study and diploma preferred, but relevant work experience can be a substitute
At least 3 years of experience in a Help Desk or System Administration role
Preference will be given to candidates who have previous been employed at a Managed Services Provider
Relevant industry certifications are an asset
Experience with Windows desktop and server support and networking
Strong and effective oral and written communicator
Strong time management skills, multitasking skills, and the ability to prioritize tasks with minimal supervision
Professional, responsive, and positive work attitude is essential

Additional Information

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

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