Edmonton Southside Primary Care Network – Administrative Assistant
The Edmonton Southside Primary Care Network was the first PCN in Alberta. Over the past 17 years, the ESPCN has grown to become the largest PCN in Edmonton and consists of a team of health care professionals who are passionate about creating healthier communities. Each member of our team of healthcare providers plays a specific role in improving, coordinating, and delivering primary health services.
Our Vision is “to be the trusted cornerstone of a healthy community”. Our employees are exceptional and describe their colleagues as respectful, passionate, collaborative, and dedicated. Now’s your chance to join our amazing team of health care professionals as we lead in the provision of primary care through collaboration, innovation, and teamwork, creating healthy patients and satisfied providers. We are currently seeking an experienced Administrative Assistant to join our team!
Position Overview:
We owe our success to people and processes. The clinical administrative assistant is the supportive force behind both. The Administrative Assistant falls under the supervision of the Central Office Administrative Lead, and responsibilities include clerical, reception, and administrative support services for the Edmonton Southside Primary Care Network. This position requires the successful candidate to have the flexibility to work up to two (2) evenings shifts and the occasional Saturday as needed.
Key roles and Responsibilities:
- Warmly and professionally greets all visitors to the PCN and directs them to the appropriate staff
- Manages telephone calls, bookings, and inquiries, providing accurate information or redirecting to the appropriate team member as needed
- Performs administrative tasks within the PCN’s Electronic Medical Record, ensuring data accuracy and completeness
- Respond to inquiries from the public in a courteous and professional manner, maintaining strict confidentiality at all times
- Provides administrative support to PCN staff, which includes booking/attending meetings, generating letters, faxing and photocopying documents, scheduling, etc. as required
- Supports group programing activities by booking rooms, and preparing facilitator resources
- Receives, sorts, and distributes incoming mail, and manages outgoing correspondence
- Maintains awareness of staff movements within the PCN to support smooth office operations
- Provides backup support to other Administrative Assistants as needed, demonstrating flexibility in task coverage
- Exercises discretion and confidentiality in all matters related to patients, staff, and organization information, in accordance with HIA and PIPA
Experience, Skills and Qualifications:
- Grade twelve (12) education, post-secondary medical office assistant/unit clerk/administrative certificate preferred.
- One (1) year related clerical experience or equivalent. Preference given to those with healthcare experience.
- Experience using Healthquest Electronic Medical Record or other Electronic Medical Records.
- Computer skills required; Office 365 experience preferred.
- Experience with referral management is an asset.
- Knowledge of medical terminology an asset.
- Proficient problem solver with excellent verbal and written communication skills.
- Excellent organizational skills and ability to manage multiple tasks and demands at one time.
- Strong interpersonal skills and demonstrated ability to provide outstanding customer service.
- Ability to manage challenging situations using conflict resolution and de-escalation skills
- Impeccable attention to detail.
- Ability to lift 20-30 lbs.
- Basic first aid certification is required – will be provided if not currently valid.
- Successful Candidate will be required to complete a criminal record check.
How to Apply?
If this sounds like the role for you, please apply with your resume and cover letter directly through our website www.edmontonsouthsidepcn.ca
Application submitted on Indeed will not be reviewed.
Why Work for Us?
Employees of the ESPCN enjoy a competitive salary and benefits package, which includes health, dental and vision benefits, flexible spending account, eligibility to contribute to our group RRSP and TFSA plans and receive an employer match, generous vacation and personal time off allowances, and education days as well as professional development opportunities. The ESPCN is a leader in the provision of primary care through collaboration, innovation, and teamwork, creating healthy patients and satisfied providers.
Applications will be accepted until August 3, 2026. We thank all candidates in advance for their applications, however, only those selected for an interview will be contacted.
Job Types: Full-time, Permanent
Pay: $23.58-$28.67 per hour
Benefits:
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
Work Location: In person
