Medical Secretary for Mental Health Clinic
Our Clinic
Envision Mind Care a private mental health clinic at Windermere is looking for a Medical Secretary to join our team.
Envision Mind Care specializes in providing therapeutic mental health care for professionals and their families. Our vision is to provide quality care to clients so that they can improve cognitive capacity and regain productivity within their professional and personal lives.
The clinic offers an evidence-based approach covering a wide gamut of treatments from cognitive assessments, learning disability assessment, cognitive testing, ADHD, assessments for autism spectrum disorder, capacity assessments, and brain training. Additionally, the clinic will provide exciting new treatments for depression using Transcranial Magnetic Stimulation (TMS) and intranasal ketamine.
Job Summary
The Medical Secretary provides secretarial and administrative support in the front office including many patient-facing responsibilities. Consequently, the ideal candidate possesses excellent oral communication skills along with a genuine desire to see that patients receive the care they require.
The position is best suited for a person who is proactive in their responsibilities, can self-manage, empathizes with clients, and recognizes situations that they should handle independently, and conversely, when they need to involve other staff.
Envision Mind Care is a unique brand in the field of psychological services and treatment, and there exists an opportunity for the candidate to grow in the position as well as develop their skills. It is also a rewarding and challenging position that has a direct impact on the tone and flow of the clinic.
Duties
- Provides in-person and telephone reception to patients and family members; receives and directs all incoming calls and inquiries to the appropriate person, escalating as required.
- Provides general information to the public regarding access and services provided at the Envision Mind Care ensuring all interactions are professional, courteous, and efficient.
- Register patients, ensuring accuracy and completion of paperwork and information entered into the electronic record system.
- Receives, verifies, scans and files incoming patient documents; prepares the patient chart and ensures relevant information is included for clinician review.
- Uses appropriate cash handling procedures to receive and process payments using a Point-of-Sale system (ATM), online transactions, generates receipts, and reconciles daily receivables.
- Communicates with insurance providers regarding invoices.
- Scheduling, confirmations, and management of patient appointments and ensures patients are notified of same (electronically and/or via phone)
- Modifies or changes clinician schedules as requested and provides timely notification to affected patients.
- Maintains databases and provides reports as required.
- Performs blood pressure and pulse reading.
- Ensures reception area remains stocked, tidy, and organized for maximum efficiency.
- Ensures that office equipment is functioning and initiates equipment repairs and maintenance electronically by informing relevant IT system providers.
Qualifications
- Medical Office Assistant Diploma preferred, minimum High School Diploma
- 1-year of related experience in a similar role, preferably direct patient contact such as Nursing or Psychology.
- Experience with Electronic Medical and/or Health Record considered an asset.
- Knowledge of medical terminology
- Excellent communication skills (verbal and written)
- Attention to detail and high degree of accuracy in data entry, editing, and proofreading.
- Excellent interpersonal skills with commitment to customer-service
- Ability to work independently and as part of a team.
- High degree of professionalism, tact, and diplomacy with the ability to maintain confidentiality.
- Organizational and time management skills with the ability to prioritize in a fast-paced environment.
- Proficiency with Gmail and MS Office applications
- Experience with billing, cash handling procedures, and invoicing to insurance companies
Additional Expectations
- We require team members who recognize the benefits of interaction and constructive socialization. They strive to take part in shared activities and get to know the members of the team in an authentic fashion.
- Periodically, we will plan team events that are compulsory. Such events will be planned, and the company will do its best to accommodate family, religious, and personal circumstances.
- Punctuality is important to provide the level of service towards clients and team.
- Professionally attire and friendly aesthetic is required.
Building and Nearby Amenities
- Spacious, modern, and well-lit clinic environment
- Underground parking for staff
- ETS station located close by (bus stop 9415)
- Windermere Plaza is one of Edmonton’s most modern commercial developments. It has a modern design and is home to several commercial condo spaces including a dental clinic, daycare and area eateries.
- Easily accessed from anywhere in the city as it is close to the Anthony Henday and located on Windermere Blvd.
- Nearby Superstore, Starbucks, Windermere Golf & Country Club, Cineplex Odeon Windermere VIP Theatre, wine bars and many restaurants.
Job Types: Full-time, Part-time
Pay: $18.00-$22.00 per hour
Benefits:
Work Location: In person
