Be the Spark that ignites the potential in people! At our YMCA, we believe in the power of people. Every day, our dedicated employees and volunteers bring energy, positivity, and inclusivity to everything they do. They are the spark that ignites potential in others—helping individuals grow, thrive, and truly belong.
When people feel connected and supported, communities become stronger, more resilient, and full of life. That’s the impact of people-powered change. Together, we create welcoming spaces where everyone is valued, differences are celebrated, and possibilities are endless. Be the spark. Shine bright. Help others shine too.
About the Role:The FRN Connection Line Navigator provides front-line support to families, youth, caregivers, and service providers across Alberta by helping them find and access the right services. Working as part of a province-wide navigation team, this role responds to calls, completes intake and needs screening, and connects callers to local Family Resource Network supports and community services. The Navigator plays a key role in reducing barriers, improving access, and ensuring people receive timely, accurate, and respectful support through a single point of contact.
Responsibilities:
- Respond to incoming calls, voicemails, and referrals, providing timely and accurate information and support. (https://naymca-my.sharepoint.com/personal/amanda_thorpe_northernalberta_ymca_ca/_layouts/15/Doc.aspx?sourcedoc=%7B16C6E896-5772-4A27-88CF-A795EA3B2C61%7D&file=YMCA_Provincial-ResourceBank_PartC_Resource%20Bank%20(1).docx&action=default&mobileredirect=true)
- Complete intake and screening to understand caller needs, risks, and service gaps. (https://naymca-my.sharepoint.com/personal/amanda_thorpe_northernalberta_ymca_ca/_layouts/15/Doc.aspx?sourcedoc=%7B16C6E896-5772-4A27-88CF-A795EA3B2C61%7D&file=YMCA_Provincial-ResourceBank_PartC_Resource%20Bank%20(1).docx&action=default&mobileredirect=true)
- Connect individuals and families to appropriate FRN programs and community-based services using warm hand-offs where possible. (https://naymca-my.sharepoint.com/personal/amanda_thorpe_northernalberta_ymca_ca/_layouts/15/Doc.aspx?sourcedoc=%7B16C6E896-5772-4A27-88CF-A795EA3B2C61%7D&file=YMCA_Provincial-ResourceBank_PartC_Resource%20Bank%20(1).docx&action=default&mobileredirect=true)
- Develop basic service plans and provide follow-up to confirm successful connection to services. (https://naymca-my.sharepoint.com/personal/amanda_thorpe_northernalberta_ymca_ca/_layouts/15/Doc.aspx?sourcedoc=%7B16C6E896-5772-4A27-88CF-A795EA3B2C61%7D&file=YMCA_Provincial-ResourceBank_PartC_Resource%20Bank%20(1).docx&action=default&mobileredirect=true)
- Provide short-term problem-solving and interim supports for families waiting to access services. (https://naymca-my.sharepoint.com/personal/amanda_thorpe_northernalberta_ymca_ca/_layouts/15/Doc.aspx?sourcedoc=%7B16C6E896-5772-4A27-88CF-A795EA3B2C61%7D&file=YMCA_Provincial-ResourceBank_PartC_Resource%20Bank%20(1).docx&action=default&mobileredirect=true)
- Maintain accurate documentation of calls, referrals, and outcomes in the navigation database. (https://naymca-my.sharepoint.com/personal/amanda_thorpe_northernalberta_ymca_ca/_layouts/15/Doc.aspx?sourcedoc=%7B16C6E896-5772-4A27-88CF-A795EA3B2C61%7D&file=YMCA_Provincial-ResourceBank_PartC_Resource%20Bank%20(1).docx&action=default&mobileredirect=true)
- Identify and flag emerging trends, service gaps, and barriers experienced by callers. (https://naymca-my.sharepoint.com/personal/amanda_thorpe_northernalberta_ymca_ca/_layouts/15/Doc.aspx?sourcedoc=%7B16C6E896-5772-4A27-88CF-A795EA3B2C61%7D&file=YMCA_Provincial-ResourceBank_PartC_Resource%20Bank%20(1).docx&action=default&mobileredirect=true)
- Build and maintain knowledge of community resources, referral pathways, and regional service availability.
- Participate in team learning, training, and quality improvement activities to strengthen navigation practices.
Qualifications:
- Diploma or degree in Human Services, Social Work, Child and Youth Care, Psychology, Education, or a related field. [ETO FRN Co...to June 30 | Excel] (https://naymca.sharepoint.com/sites/CHITeam-CHI-Managers/Shared%20Documents/CHI%20-%20Managers/Program%20&%20Region%20Operations/Programs/Family%20Programs/FRN%20Connection%20Line/Reports/Reports/Stat%20Reports%20-%20Monthly/Stat%20Updates%20Weekly/ETO%20FRN%20Con%20Lin%20April%201%20to%20June%2030.xlt?web=1)
- Experience working with children, youth, caregivers, and families, including those with complex or multiple needs. [YMCA_Provi...e Bank (1) | Word] (https://naymca-my.sharepoint.com/personal/amanda_thorpe_northernalberta_ymca_ca/_layouts/15/Doc.aspx?sourcedoc=%7B16C6E896-5772-4A27-88CF-A795EA3B2C61%7D&file=YMCA_Provincial-ResourceBank_PartC_Resource%20Bank%20(1).docx&action=default&mobileredirect=true)
- Strong knowledge of community resources and ability to connect individuals to appropriate services. (https://naymca-my.sharepoint.com/personal/amanda_thorpe_northernalberta_ymca_ca/_layouts/15/Doc.aspx?sourcedoc=%7B16C6E896-5772-4A27-88CF-A795EA3B2C61%7D&file=YMCA_Provincial-ResourceBank_PartC_Resource%20Bank%20(1).docx&action=default&mobileredirect=true)
- Ability to complete intake, assess needs, and support service navigation in a fast-paced environment.
- Strong communication, listening, and problem-solving skills.
- Ability to work with diverse populations using culturally responsive and trauma-informed approaches.
- Experience with documentation, data entry, or case tracking systems is an asset.
- Relevant certifications (e.g., First Aid, CPR, crisis intervention) and a clear Police Information Check may be required.
- Availability to work evenings and weekends.
Why work for the YMCA?
The YMCA of Northern Alberta is a charity that ignites the potential in people, helping them grow, lead, and give back to their communities. We are committed to helping our employees and volunteers reach their full potential and are recognized as a great place to work and volunteer. We offer meaningful opportunities to make a difference in the lives of individuals and the health of our communities.
Joining the Y means contributing to over 100 years of providing opportunities for people to shine! Our Y serves tens of thousands of people each year through programs and services like health and fitness, licensed child care, day camps, mental health, employment and immigrant services, education and training, and services for youth, families and seniors.
Our Commitment to Equity, Diversity, and Inclusion: Inclusion has power, and we take strides to create a diverse, inclusive workplace where everyone can belong. Diverse teams unleash new ideas, and employees thrive in a culture that recognizes and appreciates the unique perspectives and backgrounds of others. Through our differences in how we think and act we can form innovative and effective teams and deliver organizational success.
If we can make the recruitment process more accessible for you, please let us know when we reach out about an opportunity so we can work with you to accommodate your needs.
In keeping with our commitment to safety and child protection, job offers are contingent on the successful completion of a Police Records Check. Prior to your first day and every three years thereafter, a Vulnerable Police Records Check is required.
The YMCA only considers applicants who are legally entitled to work in Canada. We thank all applicants for their interest, however, due to the volume of applications we receive, we can only contact candidates who are selected for an interview.
