The Maître D’ is responsible for the effective management and successful execution of Weddings and Special Events. This is accomplished by delivering genuine and thoughtful hospitality to our guests, while motivating and leading their team to do the same. Organization and attention to detail regarding room setup, décor, event timeline and food service are imperative. The Maître D’, while being confident and assertive, must also possess the ability to be flexible and remain calm under pressure – understanding that guest experience is of utmost importance.
The Maître D’ is the most Senior person in an Event room at any given time and is a role model to all the Event Servers, Concierges and Support Staff. Their leadership and professionalism is essential to a well-executed wedding or event.
This position requires late night, weekend and holiday work. Flexible availability is vital in a successful candidate.
What makes you the perfect candidate:
- You love the idea of being part of somebody’s special day.
- You would like to work in a fun environment, surrounded by people who are celebrating.
- You enjoy working in a fast-paced environment.
- You would like a job with the opportunity for endless growth.
Duties & Responsibilities:
- Serve as an ambassador of the property, acting as a liaison between guests, management, sales consultants, and team members.
- Coordinate with external vendors, such as florists, photographers, and entertainment providers, to ensure seamless integration into the event.
- Review chapel, cocktail and reception room setup with Wedding Concierge and Event Manager.
- Manage guest seating arrangements and handle any last-minute changes or special requests.
- Oversee the setup and breakdown of event spaces, ensuring all elements are in place and meet the client's expectations.
- Monitor the event timeline closely, adjusting as needed to keep everything running smoothly.
- Handle any guest complaints or issues promptly and professionally, ensuring a positive resolution.
- Maintain detailed records of each event, including guest feedback and any areas for improvement, to enhance future events.
- Review chapel, cocktail, and reception room setup with the Wedding Concierge and Event Manager to ensure it is set up according to BEO and client instructions.
- Create, manage, and communicate to team members a plan of execution for the event, allocating duties and server sections.
- Conduct culinary briefing, maintain ongoing communication with chefs regarding timings, create order summaries, highlight any special requests or allergies, and oversee the execution of food service.
- Ensure effective and timely shutdown of event space and assist clients with teardown and removal of décor.
- Provide impeccable service and act as host to guests at wedding menu tastings, answering questions and providing accurate information in a timely manner.
- Seamlessly execute food service through ongoing communication with kitchen and event host/MC/coordinator.
Advantages to being part of the Elora Mill Hotel & Spa Team:
- Competitive wages
- Discounts at all Pearle Hospitality properties (restaurants, hotels and spas)
- Training and Development to support personal & professional growth
- Career opportunities across all Pearle Hospitality properties
- A fun place to work with an amazing team & company culture!
Pearle Hospitality and affiliated companies, including Elora Mill Hotel & Spa, accommodate the needs of job applicants throughout its recruitment and selection processes in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Accommodation needs must be provided in advance. To discuss your needs, please contact the hiring manager.
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Job Type: Full-time
Pay: From $26.00 per hour
Benefits:
- Company events
- Dental care
- Discounted or free food
- Employee assistance program
- Life insurance
- Store discount
- Vision care
Ability to commute/relocate:
- Elora, ON: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Are you presently or have you ever been employed by any affiliated Pearle Hospitality properties? If YES, List location (ETT: Bardo, The Pearle Hotel & Spa, Cambridge Mill, Elora Mill Hotel & Spa, Ancaster Mill, Spencer's At The Waterfront, Whistle Bear Golf Club)
Experience:
- Customer service: 2 years (preferred)
- Serving: 2 years (preferred)
Work Location: In person
