Esquimalt Bc Guest experience agent Jobs – 4 Openings This Week

Guest Experience Agent
Brentwood Bay Resort —Victoria, BC
- $21–$23 an hour
- Full-time
- Microsoft Outlook
- Hotel
- Front desk
- Dental care
Quick apply
Contact Centre Service Agent (BC/AB - Remote)
The Travel Corporation —Victoria, BC
- $19.35 an hour
- Overtime
- Remote
Quick apply
13d
Room Attendant, Full-Time, Seasonal May to October 2026
FAIRMONT —Victoria, BC
- $25.27–$28.88 an hour
- Full-time
- English
- Hotel
- High school diploma or GED
Quick apply

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Contact Centre Service Agent (BC/AB - Remote)
The Travel Corporation —Victoria, BC
Ability to obtain TICO Certification (Travel Industry Council of Ontario) within the first 60 days of employment; TTC will cover the cost of the first attempt.
$19.35 an hour
Quick apply
13d

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Guest Experience Agent

Brentwood Bay Resort -
Victoria, BC

Quick apply

Job details

Full-time
$21–$23 an hour

Qualifications

Microsoft Outlook
Front desk
Communication skills
Hotel experience

Full job description

What we do and are proud of

At Brentwood Bay Resort, we’re passionate about creating a luxurious boutique experience that’s truly unique in the Greater Victoria area. Our dedication extends beyond just serving delicious meals, offering relaxing spa treatments, and providing stunning oceanfront suites. We strive to create unforgettable memories for our guests while fostering an environment where our team members can truly shine and bring their unique talents to the table. Our team is built on passion, collaboration, and a shared commitment to delivering exceptional service—all while having fun and staying true to our values of honesty, uniqueness, and graceful hospitality.

Why this role matters

As a Guest Experience Agent, you are often the first and last touchpoint in a guest’s journey. You set the tone for their stay and leave a lasting impression. Your role goes far beyond the front desk. You are a warm host, thoughtful problem-solver, and knowledgeable guide who helps guests feel welcomed, understood, and genuinely cared for from the moment they reach out to us.

What you'll do

Greet and engage guests with warmth, professionalism, and an intuitive understanding of their needs
Coordinate seamless guest experiences, including accommodations, spa bookings, dining reservations, and offsite activities
Proactively personalize service based on guest preferences, past visits, and special occasions
Respond to guest inquiries in person, by phone, or by email, resolving issues with confidence, empathy, and efficiency
Document guest notes, requests, and preferences to support consistent service across departments
Apply service recovery strategies with tact and accountability to turn challenges into positive outcomes
Manage room and package reservations in the PMS with accuracy and attention to detail
Perform check-ins and check-outs while ensuring billing, documentation, and communication meet our standards of excellence
Monitor and respond to Outlook emails promptly and professionally
Answer and direct phone calls clearly, courteously, and with a solutions-focused approach
Prepare welcome notes, amenities, and thoughtful touches that elevate the guest experience
Contribute to a collaborative, proactive, and accountable team environment
Share insights and observations that help enhance service consistency and guest satisfaction

What you'll bring

1–2 years of front desk experience, with flexibility to work morning, midday, evening shifts, including occasional overnight shifts based on operational needs
Luxury hotel experience is an asset, but we’re happy to train the right candidate
Confidence with property management systems, Outlook, and basic office tools
Exceptional communication skills, both verbal and written, with a polished, professional tone
Ability to manage multiple priorities while remaining calm, accurate, and composed under pressure
A professional appearance and conduct that reflects the resort’s elevated brand and guest service standards
A naturally empathetic and solutions-oriented mindset, especially in guest-facing situations
A strong sense of accountability, with pride in delivering consistent, high-quality work
Confidence in decision-making, paired with sound judgment and instinct in service moments
Adaptability and a growth mindset, with motivation to learn, evolve, and contribute to team success

What's in it for you

This position offers a competitive wage of $21–$23 per hour
Extended health and dental benefits after three months of employment
An award-winning workplace, recently recognized as Outstanding Workplace of the Year
Opportunities for personal and professional development in a supportive and inspiring environment
Employee perks, including 50% off at the Pub, Arbutus Room, and Spa treatments, free hotel stays, and discounts for friends and family

At Brentwood Bay Resort, we believe that a wide range of experiences can contribute to your success in this role. Even if you don’t meet every requirement, we encourage you to apply if you believe you’d be a great fit.

We’d love to hear from you! Please note that while we appreciate every application, only those selected for an interview will be contacted. Brentwood Bay Resort is proud to be an equal opportunity employer, and we welcome applications from individuals of all backgrounds.

Quick apply

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guest experience agent jobs in esquimalt bc

Guest Experience Agent

Contact Centre Service Agent (BC/AB - Remote)

Room Attendant, Full-Time, Seasonal May to October 2026

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