ODSP Employment Services Project Assistant
About The Career Foundation:
The Career Foundation is a dynamic non-profit organization and registered charity that offers a wide range of employment, training, and workforce development services to job seekers and employers. Since its inception in 1988, The Career Foundation has steadily expanded its services. Operating out of seven locations in the Greater Toronto Hamilton Area, as well as offices in British Columbia, Alberta, and Nova Scotia, we now help thousands of people each year successfully achieve their employment goals. Our team of dedicated professionals has described The Career Foundation as caring, compassionate, innovative, and team-oriented. For more information about us and our services, please visit our website at CareerFoundation.com.
Some of the benefits and features available to our employees include:
Competitive compensation
A comprehensive health benefits plan that includes massage therapy, naturopath services, travel coverage, and much more
A comprehensive dental insurance plan
An RRSP Matching benefit
An Employee & Family Assistance program
Employee wellness initiatives
Paid days off for religious observance purposes
Paid days off for personal wellness purposes
Program and Role Description: The Career Foundation’s Disability Employment Services program is dedicated to supporting job seekers accessing the Ontario government’s Ontario Disability Support Program (ODSP). Our program offers comprehensive services to these job seekers, including job search assistance, job matching and placement, job coaching, retention support, and more. Employers committed to inclusive hiring can also benefit from our tailored services, such as direct access to skilled job seekers with disabilities, assistance in organizing and hosting community hiring events, and guidance on effectively onboarding and coaching new hires to ensure long-term job retention.
As the ODSP Employment Services Project Assistant, you will play a key role in supporting the operations of the program, which focuses on helping ODSP clients secure meaningful employment and sustain it for 12 months post-placement. Acting as the first point of contact for clients, you will build positive relationships from the start.
Your responsibilities will include screening clients, scheduling intake appointments, managing appointment calendars, and maintaining a low client no-show rate. You will handle key administrative tasks such as data entry into CRM systems, processing claims, maintaining filing systems, and tracking statistics. Additionally, you will assist your fellow team members in disability case management, group workshops, job coaching, community and employer outreach, job development, and retention.
Position Type:
Full-time (37.5 hours per week) contract until August 31, 2027.
Starting Salary:
The annual salary for this position is $52,000.00 (or $53k if the successful candidate holds a master’s degree, full bilingualism in French, or full proficiency in Sign Language).
Base Location and Travel Requirements:
This position is based at The Career Foundation’s York office, located near Weston Rd. & Lawrence Ave. W., and requires regular travel to other locations, including other offices of The Career Foundation and stakeholder sites within the communities we serve, to fulfill the scope of the position, including community outreach and employer engagement.
The successful candidate should possess a valid Ontario G driver’s licence and a reliable vehicle to fulfill the deliverables of the position that require frequent travel, including to locations not accessible by transit.
The successful candidate will be required to work on-site at our York office location on a full-time basis (Monday to Friday).
Vacancy Status:
This posting is for an existing vacancy.
Start:
As soon as possible.
Reporting to:
Program Coordinator
Vulnerable Sector Check:
An offer of employment for this opportunity will be contingent on the incumbent providing an acceptable Vulnerable Sector Check (VSC).
Use of Artificial Intelligence:
Artificial Intelligence (AI) is not currently used to screen, assess, or select applicants at any stage of the hiring process.
Responsibilities include:
Customer Service
Delivers an exceptional client experience from the first interaction, fostering a welcoming environment where clients feel valued and eager to participate in the program.
Provides exceptional customer service to clients at front-desk reception, including greeting walk-in and scheduled clients upon their arrival and providing full assistance with the registration and check-in process.
Facilitates initial eligibility screening for clients and prepares proper documentation.
Reviews and processes client referrals from various sources, ensuring compliance with engagement standards and booking protocols.
Provides clients with general job search resources and relevant information and support, such as assistance with creating new email accounts for job search purposes, navigating online web forms, and other support services.
Manages online appointment calendars, scheduling an adequate number of client intakes for the team.
Receives incoming calls, provides program information to callers, and redirects calls to appropriate extensions.
Assists clients with general troubleshooting as needed in the office’s Resource and Information Area.
Maintains the office’s job posting board, meeting rooms, and other shared spaces.
Assists with the preparation and facilitation of events at the organization, including open houses, job fairs, and other events.
Assists in scheduling new clients for assessments and workshops.
Communicates with partners to maintain effective referral and reporting relationships.
Monitors and responds to live messages submitted via The Career Foundation’s website chat function on a rotational schedule.
Supports the Program Coordinator with onboarding volunteers.
Performs other relevant duties as assigned.
Program Support, Outreach, and Engagement
Conducts outreach to eligible clients and employers to promote the program and help ensure a steady stream of intakes, while building relationships with employers to secure job placement opportunities for clients.
Supports the team with job development, placement, and retention initiatives as assigned.
Conducts client intakes, group workshops, job coaching, and retention strategies to help clients succeed.
Provides support and collaborates with team members in managing disability cases.
Arranges for disability support equipment or tools as needed for client success.
Performs other relevant duties as assigned.
Administration
Enters and submits approved financial claims for client supports and employer placement incentives using online systems.
Enters and maintains client data and service histories in online systems with total accuracy.
Maintains hardcopy and electronic client files according to The Career Foundation’s audit standards and funder requirements, completes checklists, and ensures that all documentation is complete and audit-ready.
Communicates with staff members for pending data required for client files from their caseloads and ensures that subsequent information obtained is updated on file.
Performs the full process required for client file closures, including data verification, binding, and filing.
Supports the Program Coordinator to prepare various reports and cross-references statistics with internal trackers.
Prepares financial claims utilizing Power BI, Microsoft Excel, and other software, ensuring timely entries into trackers and systems.
Performs other relevant duties as assigned.
Qualifications & Skills Required:
Post secondary diploma or degree in Administration, Career Development, Psychology, Social Services, or another related field relevant to the position’s duties is highly preferred, or an equivalent combination of education and experience is required.
Minimum of 2 years of direct experience in a similar capacity, including program administration, community engagement, and frontline customer service, with a proven ability to remain organized and maintain detailed records.
Direct experience working with persons with disabilities within the employment services industry is considered an essential asset. Candidates with this experience will be prioritized.
Must possess a valid Ontario G driver’s licence and a reliable vehicle for frequent and regular travel to meet the core deliverables of the position.
Strong analytical skills, attention to detail, and counselling informed communication skills.
Proven track record in a results driven environment, with experience meeting targets.
Outstanding customer service skills with a professional, warm, and friendly attitude in all interactions with clients, fellow staff members, and other stakeholders, and a high level of respect for the diversity of people served.
Excellent verbal and written English communication skills, with the ability to clearly communicate information. Fluency in a second language is considered an asset.
Exceptional relationship building skills, with a proven ability to develop rapport with individuals from diverse backgrounds and a range of stakeholder groups.
High emotional intelligence, demonstrating patience, empathy, and connection when working with clients of varying experiences, needs, and abilities.
Excellent time management and organizational skills, with the ability to multitask, meet deadlines, and achieve targets and objectives.
Strong problem solving and conflict resolution skills.
High ethical and confidentiality standards, with proven experience handling sensitive information and demonstrating tact, diplomacy, and sound judgmen.
Proficiency in Microsoft Office Suite and Microsoft 365 applications, including Outlook, Teams, and SharePoint.
Demonstrated aptitude for learning new technologies and systems. Prior experience using case management systems (e.g., FFAI, CaMS) is considered a strong asset.
Flexibility to work outside regular business hours, including evenings and weekends, as required during peak periods.
Strong work ethic, with the ability to multitask while maintaining a positive and proactive attitude.
Demonstrated ability to remain flexible and resilient, adapting quickly to changing priorities while maintaining trust and positive working relationships.
The Career Foundation’s Commitment:
The Career Foundation is committed to diversity and inclusion and aims to create a healthy and rewarding environment for all. We welcome applications from qualified individuals who represent the diversity of the people we proudly serve, including, but not limited to, visible minorities, women, persons with disabilities, Indigenous peoples, and individuals of all genders and sexual orientation. The Career Foundation, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA), is also committed to accommodating applicants with disabilities throughout the recruitment process. We will work with candidates requesting accommodation at any stage of the hiring process.
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