Fisher Glen On Customer service representative Jobs – 131 Openings This Week

Guest Services Agent - Fairfield by Marriott
Bona Hospitality —Ottawa, ON
- $22.87 an hour
- 8 hour shift
- Hospitality
- Customer service
- English
- Dental care
Quick apply
4d
Customer Service Agent 2- Part Time- Perm-Bilingual- Ottawa Walkley
Serco North America —Ottawa, ON
- $24.35–$30.11 an hour
- Part-time
- High school diploma or GED
- Computer skills
Member (Customer) Services Representative
Ukrainian Credit Union Limited —Ottawa, ON
- From $40,000 a year
- Weekends as needed
- Customer service
- English
- Financial services
- Dental care
- Employee assistance program
Quick apply
9d
Bilingual Customer Service Advisor (French / English)
Echelon Insurance —Ontario
- $40,800–$62,700 a year
- Hybrid work
- Microsoft Word
- English
- Analysis skills
- Wellness program
- Tuition reimbursement
Quick apply
Outside Sales and Customer Experience Representative
Essential Home Services —Nepean, ON
- $30 an hour
- Full-time
- Customer service
- No experience needed
- High school diploma or GED
- Flexible schedule
Quick apply
1d
Customer Service Representative (CSR)
Dufresne Furniture and Appliances —Ottawa, ON
- $18–$21 an hour
- Weekends as needed
- Bilingual
- Hospitality
- Customer service
- Dental care
- Paid time off
Quick apply
Customer Service Representative
Spicers Canada —Ottawa, ON
- Weekends as needed
- English
- Microsoft Office
- Data entry
Quick apply
Bilingual Customer Service Representative
Saand —Ottawa, ON
- Full-time
- ERP systems
- English
- Microsoft Office
Quick apply
Customer Service Representative
Spicers Canada —Ottawa, ON
- Weekends as needed
- Sales
- English
- Microsoft Office
Quick apply
Sales/Customer Service Representative
Prestige Business Strategies inc —Ottawa, ON
- $750–$1,250 a week
- Full-time
- Hospitality
- Customer service
- No experience needed
Quick apply
Customer Service Representative - Bilingualism Preferred (Contract) - Ottawa
Medical Pharmacies —Ottawa, ON
- $21.00–$21.50 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Writing skills
Customer Service and Sales Consultant
iTan Advanced Tanning Studios —Kanata, ON
- $17.60 an hour
- Part-time
- Customer service
- Merchandising
- Cleaning
Quick apply
3d
Customer Service/Sales Representative
Green Unlimited Inc —Ottawa, ON
- From $20 an hour
- Weekends as needed
- CRM software
- Google Suite
- No experience needed
- Dental care
- Vision care
Quick apply
5d
Customer Service Representative
Raise —Gatineau, QC
- Contract
- Hybrid work
- Data analysis skills
- English
- High school diploma or GED
Quick apply
5d
Customer Experience Associate - Rentals - Lake Opeongo - Algonquin Park
Algonquin Outfitters —Ontario
- $17.60 an hour
- Temporary
- Customer service
- Cleaning
- In-person
- Store discount
- Dental care
Quick apply
Customer Service Representative (On Site)
NTT DATA Canada, Inc. —Nepean, ON
- $19 an hour
- Full-time
- CRM software
- High school diploma or GED
- In-person
- Disability insurance
- Dental care
10d
Customer Service Advisor (Full-time)
McConville's Garage —Ottawa, ON
- From $20 an hour
- Overtime
- Customer service
- Sanitation
- English
Quick apply
On-Site Customer Service Representative
NTT DATA Canada, Inc. —Ottawa, ON
- $19 an hour
- Full-time
- CRM software
- High school diploma or GED
- In-person
- Disability insurance
- Dental care
10d
Bilingual Customer Service Agent (English/French)
Power Staffing Solutions —Ottawa, ON
- $19–$20 an hour
- Temporary
- Hybrid work
- Customer service
- English
- Data entry
Quick apply
7d
Customer Service Associate (Part-Time)
Royal Distributing —Ottawa, ON
- From $17.60 an hour
- Overtime
- Merchandising
- Cashiering
- Communication skills
5d

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Guest Services Agent - Fairfield by Marriott

Bona Hospitality -
Ottawa, ON

Quick apply

Job details

Full-time
$22.87 an hour
4 days ago

Qualifications

French
Hospitality
Customer service
Employee relations
English
Complaint handling
High school diploma or GED
Cashiering
Client services
Hospitality Management
Customer service orientation
POS
Front desk
Public relations
Guest services
Phone etiquette
Business
Standard operating procedures (SOPs)
Guest issue resolution
Team coordination

Full job description

JOB SUMMARY

To work with the Front Office Manager to achieve a motivated, organized and empowered Guest Services Team to provide the level of service and to contribute to the overall profitability of the property; professional work standards and guest care set down in the Standards and Procedures Manual and as defined by the Brand. To ensure adherence to all hotel policies, procedures, regulations and standards while striving towards total guest satisfaction. Ensure that front desk operations are working in a professional manner at all times. To assist the Front Office Manager & Supervisors in all areas to ensure a correct and smoothly operating department.

The Guest Service Agent is responsible for ensuring guest satisfaction through proper and effective interpersonal skills and the proper execution of Front desk operations in the PMS system. Achieve goals that support the overall company’s objectives while developing and building relationships. The Guest Service Agent is responsible for providing professional and friendly service for guests and ensuring that all front-line operations run smoothly.

JOB RESPONSIBILITIES

This position is responsible for the following tasks:

· Personally demonstrating a commitment to guest service in responding promptly to guests’ needs/complaints.

· Empowered to deliver exceptional guest service by responsive guest assistance in a professional manner.

· Maintaining Guest Service as the driving philosophy of the hotel.

· To work in an efficient manner to maximize productivity and guest care following procedures set down in the Standards and Procedure Manual.

· To bring urgent matters to the attention of the Front Office Manager, Supervisor, General Manager, Assistant General Manager.

· To maintain standards of punctuality.

· To attend meetings as requested and to recognize the importance of contributing new ideas and initiatives to the overall success of the operations.

· To maintain a professional and effective working relationship with all departments to ensure that all departments are informed of any potential problems or situations.

· To work and communicate in a professional and ethical manner with colleagues, assisting where necessary to achieve standards and in conjunction with company policies.

· To contribute to the overall security of the Hotel by recognizing and correcting potential security problems.

· Ability to operate the system manually.

· Attend staff meetings.

· Responsible for ensuring full compliance with protocols and procedures related to any front office operations and emergencies on an ongoing basis.

· Up to date on best guests and Marriott Reward members.

· Checks cleanliness of lobby and public areas and proper lighting.

· Check arrivals (daily and weekly) and prepare and check VIP arrivals following up with other departments as needed.

· Follow up with No-Shows.

· Co-ordinates and communicates with affected departments for out-of-order rooms, late check-outs, stay-overs, early arrivals, etc., in order to maintain Front Office functions properly and ensure guest satisfaction.

· Answer guest's inquiries, make reservations, process Market purchases, update folios, ensure proper postings and attend to the needs of the guests.

· Promotes and maintains good public relations.

· Motivates and maintains good staff relations.

· Adheres to hotel policies

· Follows up on credit check report.

· To bring forward any concerns to Supervisors, Front Office Manager, Assistant General Manager.

· Adheres to and ensures a neat appearance, as well as proper and appropriate attitude and behaviour.

· Monitors the current status of coupons, discounts, and other promotional programs.

· Remain up to date on all interfaced systems (EDC, phones, movies, key systems)

· Monitors the current status of coupons, discounts, and other promotional programs.

· Knows how to operate PMS, POS and other front-office equipment and interfaces.

· Ensure issued front desk floats are correct at all times

· Be aware of what is happening at the hotel and surrounding area for the week;

· Regularly review physical and reservation inventory;

· Ensure shift checklists are accurately completed

· Update and follow through with other departments concerning guest requests;

· Be aware of and maintain all Standard Operating Procedures of the Front Desk functions.

· Other tasks as required

Minimum Qualifications

· Bilingualism (French & English) preferred

· Must have a minimum of 6-12 months customer service experience

· Possess a strong commitment to delivering exceptional guest service

· Ability to respond professionally and empathically to guest concerns/complaints

· To respond promptly to guest needs & follow through effectively

· Cash handling experience

· Demonstrate professional telephone etiquette at all times

· Considerate of guest security

· Adhere to all Company, hotel & departmental policies & SOPs

· Team player/collaborator

· Ability to respond quickly in a dynamic & changing environment

· Must have the ability to communicate verbally & in writing in a professional manner to guests and staff

· Must have the ability to express themselves diplomatically with staff and guests

· Must be able to work and communicate in a professional and ethical manner with colleagues, assisting where necessary to achieve and maintain standards.

· Must demonstrate the ability to independently solve problems

· Must be able to work & concentrate in a high volume area

· Must be efficient, well-organized and able to handle multiple tasks

· Strong follow-through abilities

· Must have an energetic, positive approach and attitude to work

· Take initiative in all facets

· Hospitality driven

· Must be familiar with the surrounding area and events

· Have knowledge of hotel fire and safety procedures.

· Must be able to stand & walk for a minimum of 8hr time period

Education Requirements

· General Education Diploma (GED) or equivalent.

· Degree in hospitality management, business administration, or a related field is an asset.

Bona Hospitality is an equal opportunity employer and is committed to providing equal employment opportunities to all individuals without regard to race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences, marital status, family status, disability, or any other characteristic protected by applicable legislation.

We celebrate diversity and are dedicated to creating an inclusive work environment where everyone feels valued, respected, and empowered to contribute to our mission.

We encourage qualified individuals from all backgrounds to apply for available positions and join us in our pursuit of excellence.

We will accommodate the needs of applicants under the Ontario Human Rights Code, the Accessibility for Ontarians with Disabilities Act, 2005, and any other applicable legislation throughout all stages of the recruitment and selection process. If you require support/accommodation during the hiring process, please contact our Human Resources Department at [email protected].

#BonaHiring

Job Type: Full-time

Pay: $22.87 per hour

Benefits:

Dental care
Extended health care
On-site parking

Education:

Secondary School (preferred)

Experience:

Customer service: 2 years (preferred)
Hospitality: 2 years (preferred)

Work Location: In person

Quick apply

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