Fort Saskatchewan, Ab Technical support supervisor automotive Jobs – 5 Openings This Week

Customer Sales & Service Representative
Gordon Russell Ltd. —Fort Saskatchewan, AB
- $50,000–$65,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Dental care
- Paid time off
Quick apply
Accounts Payable Clerk II - Finance Shared Services
Acuren Inspection, Inc. —Sherwood Park, AB
- Full-time
- Microsoft Excel
- ERP systems
- Finance
- Paid time off
- Employee assistance program
Chemical Lab Technician Level I
Acuren Inspection, Inc. —Edmonton, AB
- Full-time
- Engineering
- Laboratory experience
- Microsoft Office
Quick apply
9d
Heavy Duty Mechanic - TCRS
Finning International Inc. —Edmonton, AB
- $43.92–$48.82 an hour
- Full-time
- Home daily
- Communication skills
- Paid time off
- Flextime
9d

More jobs to discover

Find similar jobs that you might be interested in.

Accounts Payable Clerk II - Finance Shared Services
Acuren Inspection, Inc. —Sherwood Park, AB
Committed to delivering a Higher Level of Reliability, Acuren provides an unrivaled spectrum of capabilities including inspection, traditional and advanced NDE/…
Quick apply
Accounts Payable Clerk II - Finance Shared Services
NV5 —Sherwood Park, AB
Bachelor’s degree in Accounting, Finance, Business Administration, Economics, or a related field considered an asset, but not required.

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Tool and Die Maker (Midnight)
KIRCHHOFF Automotive SE —Aurora, ON
Recognized technical trade certificate – Tool & Die Maker or minimum 10 years of experience. Recognized technical trade certificate – Tool & Die Maker or…
$38–$45 an hour
Mechanic - Permanent Full-Time
Mount Pleasant Group —Toronto, ON
Valid Ontario “G” driver’s licence with a clean driving record. Landscaping equipment (54” gas zero turn mower, 72” diesel zero turn mower, six-wheel gas…
$34.21–$42.02 an hour
Quick apply

Show more jobs in cities nearby

I want to receive the latest job alerts for technical support supervisor automotive in fort saskatchewan, ab

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

technical support supervisor automotive jobs near fort saskatchewan, ab

Chemical Technician jobs in Edmonton, AB

Heavy Equipment Mechanic jobs in Edmonton, AB

Chemical Technician jobs in Toronto, ON

Refrigeration Technician jobs in Calgary, AB

Fire Alarm Technician jobs in Vancouver, BC

Fisheries Technician jobs in British Columbia

Chemical Technician jobs in Markham, ON

Nail Technician jobs in Hamilton, ON

Chemical Technician jobs in Montréal, QC

Chemical Technician jobs in Ontario

Office Clerk jobs in Brampton, ON

Health Unit Clerk jobs in Alberta

Accounts Payable Clerk jobs in Baie D'urfe, QC

Accounts Payable jobs in Cambridge, ON

Accounts Payable Clerk jobs in Burnaby, BC

Accounts Payable Clerk jobs in Victoria, BC

Medical Records Clerk jobs in Ontario

Accounts Payable Clerk jobs in Kamloops, BC

Bilingual Customer Service jobs in Ottawa, ON

Pharmaceutical Sales Representative jobs in Ontario

Customer Sales & Service Representative

Gordon Russell Ltd.
Fort Saskatchewan, AB

Quick apply

Job details

Full-time
$50,000–$65,000 a year

Qualifications

Microsoft Word
Class 5 Licence
Red Seal
Microsoft Excel
Microsoft Outlook
Customer service
Microsoft Office
Driving
Mechanical knowledge

Full job description

Overview

We are seeking a Customer Service Representative to be the first point of contact for our customers, delivering excellent service while supporting sales. This role is ideal for someone with experience in a mechanical or automotive environment who can confidently communicate technical services. We are looking for someone with Service writing experience, including documenting concerns, preparing estimates, and coordinating with technicians. Your ability to engage with customers, understand their needs, and provide tailored solutions will be key to your success in this position.

Responsibilities

Service Writing

Document mechanical problems and services by listening to customer’s description of symptoms, clarifying description of problems.
Prepare quotes by costing materials, supplies, subcontractors, and labor.
Obtain quote approvals, making follow up calls as necessary.
Create Work Orders describing symptoms, problems, and causes discovered.
Issue PO’s for subcontractor work and parts to support technicians job requirements.
Assist in developing weekly schedule for technicians based on parts availability.
Various administrative duties as applicable to ensure supervisors and managers can direct shop and field workflow.
Document engagements (calls, meeting, emails etc.…) with customers in CRM.
Ensure adequate shop supplies, tooling etc. are maintained in the service trucks.
Weekly stock order Purchase Orders
Shipping/Receiving as required.
Manage warranty claims to vendors.
Handling telephone, email and website parts and service inquiries from new and existing customers for all product groups.
Respond in a timely basis to customer requests, displaying a sense of enthusiasm and urgency appropriate to customer expectations.
Analyze service evaluations (inspections) and technician documentation on all field jobs for completeness and action items.

Service Support:

Arrives at customer site or shop ready to complete the task at hand. Reviews the job scope thoroughly, asked questions for clarification, and are properly equipped to complete the job safely and efficiently.
Seeks assistance when needed, through company and vendor contacts. Taps into people and resources to support success and serve customers in keeping with GRL standards and expectations.
Abides by all safety protocols and demonstrates commitment to GRL’s safety culture.
Continuously looks for and suggests improvements to assigned supervisor.

Location and Travel

Based out of the Heartland office.
Your schedule will be Monday to Friday 8:00am to 4:30pm.

Key Relationships and Interactions

Reports to the Manager of Customer Support with guidance from Service Manager/ Branch Manager
Key Collaborations: Service Department, Product Specialist, Inside Sales, Warehouse, Provincial Administrator
Key external interactions: customers, prospective customers, vendors & factory reps.
Should be prepared with appropriate information to discuss at Dispatch/ Toolbox meetings to ensure continued service excellence

Success Measures

Resource Utilization: Evidence of confidence in working on GRL equipment; uses the resources available to properly and effectively diagnose, troubleshoot, repair, overhaul and maintain the equipment.

Service Orientation: Builds customer confidence, ensures commitments to customers are met, clearly communicates requirements internally; continuously searches for ways to improve customer service.

Customer Satisfaction: Feedback from customers, vendors, and staff is positive and complimentary. Demonstrated pride in workmanship, understands the value provided to customers and thrives on the challenge of the role.

Teamwork: Contributes to the well-being of the team by assisting others when needed and offering constructive suggestions for more efficiently managing workflow and enhancing communication in the workplace.

The Person

The ideal candidate will bring the following:

Technical knowledge of heavy-duty off highway mobile equipment.
Ability to multitask and prioritize tasks as urgency changes.
A Class 5 Driver’s License with clean driver’s abstract; demonstrated experience driving a service truck.
Proven ability to keep an organized and tidy workspace/service truck.
Through voice, email, and instant messages, communicates clearly and professionally to customers and internal staff.
Proficient in or can learn various business software such as Business Central, Signature Service, HubSpot CRM, Microsoft Office (Word, Excel, Outlook, Teams).
Proactive and solution oriented, working with others to solve technical issues, willing to help out where needed.
A “can-do” attitude and ability to work independently and as part of a team.
Willing and able to travel to field locations and work away from home for several days at a time.
Experience working as a Red Seal ticketed HD technician, with customer facing work experience is an asset.

Job Type: Full-time

Pay: $50,000.00-$65,000.00 per year

Benefits:

Company events
Dental care
Employee assistance program
Extended health care
Life insurance
On-site parking
Paid time off
RRSP match
Vision care

Application question(s):

Do you have previous experience working in a heavy-duty or mechanical environment?

Experience:

Service writing with a service company: 2 years (preferred)
Customer service: 2 years (preferred)

Work Location: In person

Quick apply

Refine Your Search

technical support supervisor automotive jobs in fort saskatchewan, ab

Customer Sales & Service Representative

Accounts Payable Clerk II - Finance Shared Services

Chemical Lab Technician Level I

Heavy Duty Mechanic - TCRS

More jobs to discover

Explore jobs in cities nearby

I want to receive the latest job alerts for technical support supervisor automotive in fort saskatchewan, ab

Explore jobs in more locations

Job seeker tools

Employer Tools

Browse

Stay Connected