Fredericton Nb Concierge resident Jobs – 1 Openings This Week

Chat Consultant Digital - Dedicated Evenings
Cloud5 Communications —Fredericton, NB
- $21 an hour
- Weekends as needed
- Hospitality
- Sales
- Computer literacy
Quick apply
3d

Check out these similar jobs

Based on your search for concierge resident jobs.

Chat Consultant Digital - Dedicated Evenings
Cloud5 Communications —Fredericton, NB
Utilize program expertise to identify and provide exclusive benefits, upgrades, and tailored recommendations that enhance each customer’s experience.
$21 an hour
Quick apply
3d

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Reception - Concierge
Amica Senior Lifestyles —North York, ON
Answer phone calls, emails, and other messages redirecting to appropriate parties. Respond to front-desk inquiries by providing information about.
$20.09 an hour
10d
Concierge
LEV Senior Living —Oshawa, ON
Provide personal and telephone contact with residents. Provide initial face-to-face and telephone contact with visitors. High School diploma or equivalent.
From $19.62 an hour

Show more jobs in cities nearby

I want to receive the latest job alerts for concierge resident in fredericton nb

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

concierge resident jobs near fredericton nb

Digital Printing jobs in Toronto, ON

Digital Consultant jobs in Saint John, NB

Entry Level Digital Health jobs in Toronto, ON

Escalation Product Support Solutions Consultant jobs in Remote

Netsuite Consultant jobs in Toronto, ON

Digital Consultant jobs in Concord, ON

Digital Consultant jobs in Montréal, QC

Digital Consultant jobs in Ontario

Chat Consultant Digital - Dedicated Evenings

Cloud5 Communications -
Fredericton, NB

Quick apply

Job details

Full-time
$21 an hour
3 days ago

Qualifications

Live chat
Hospitality
Sales skills (Interpersonal skills)
Product recommendation
Sales
Computer literacy
English
De-escalation techniques
Research
Complaint handling
High school diploma or GED
Client services
Sales orientation
Customer service orientation
Computer skills
Client consultation
Guest issue resolution
Communication skills
Client interaction
Time management

Full job description

The Cloud5 Digital Travel Consultant will deliver exceptional lifestyle, travel, and concierge services to customers around the world. From securing reservations at sought-after restaurants and sourcing meaningful gifts to creating personalized travel experiences and managing bookings, you will provide seamless, high-touch support through both digital and voice channels.

This role requires a customer-focused professional who is passionate about travel and lifestyle services, highly proficient with technology, and skilled at building rapport through written communication. The ideal candidate demonstrates outstanding customer service, strong written and verbal communication skills, excellent attention to detail, and the ability to think creatively to resolve inquiries while consistently delivering extraordinary customer experience.

What You’ll Do (Essential Responsibilities)

Manage multiple customer interactions across chat and phone channels, adapting to business needs and service demand.
Deliver personalized service through both written (chat/email) and verbal (phone) communication while maintaining a consistent, premium customer experience.
Research and recommend curated travel, dining, entertainment, and lifestyle experiences using a variety of online resources and search tools.
Coordinate and secure reservations for restaurants, hotels, flights, ground transportation, chauffeured services, concerts, special events, and other lifestyle experiences.
Utilize program expertise to identify and provide exclusive benefits, upgrades, and tailored recommendations that enhance each customer’s experience.
Communicate professionally with customers, vendors, partners, and service providers via chat, phone, and email to fulfill requests and resolve issues.
Maintain current knowledge of popular destinations, restaurants, events, travel trends, and lifestyle offerings to provide informed recommendations.
Effectively manage and de-escalate customer concerns across both channels, particularly during unexpected travel disruptions or time-sensitive situations.
Consistently meet established service-level expectations, including response times, call handling expectations, follow-up commitments, and white-glove service standards.
Address customer objections with empathy and professionalism while presenting alternative solutions aligned to their needs and preferences.
Adhere to established compliance procedures and reservation protocols to ensure accuracy, quality, and risk mitigation.
Utilize a variety of communication and service technologies, including chat platforms, soft-phone systems, email, web browsers, and other digital tools.
Stay informed on program enhancements, promotions, policies, procedures, and service updates to ensure accurate customer guidance.
Complete all required training programs and professional development activities to maintain role proficiency and service excellence.

**The above responsibilities and duties describe the general nature and level of work associated with the Digital Consultant Role. This is not meant to be an exhaustive list of all responsibilities and duties that may be required.

Proven ability to deliver premium customer service through both written and verbal communication.
Strong written and verbal communication skills, with the ability to communicate clearly, concisely, and professionally in English.
Ability to interpret customer tone and needs and provide personalized, empathetic support.
Interest in travel, lifestyle services, dining, and global destinations.
Strong computer proficiency with the ability to navigate multiple systems and tools simultaneously.
Excellent problem-solving, time management, prioritization, and multitasking skills in a fast-paced environment.
Resilient, adaptable, and composed when managing complex situations and changing priorities.
Strong interpersonal and consultative skills, with the ability to make confident recommendations and build customer rapport.
High level of integrity and discretion when handling sensitive customer information.
Experience in travel, hospitality, luxury customer service, concierge services, or sales is preferred.
Experience with dining reservation platforms and/or Global Distribution Systems (GDS) is an asset.
Flexibility to work a variety of shifts, including evenings, overnights, weekends, and holidays, with the ability to support both voice and digital channels as required.
High School diploma or equivalent
Must consent to and pass a background check
Must be legally entitled to work in Canada (Canadian citizen or permanent resident)

Job Type: Full-time

Expected hours: 40 per week

Work Location: In person

Expected start date: 2026-10-12

Quick apply

Refine Your Search

concierge resident jobs in fredericton nb

Chat Consultant Digital - Dedicated Evenings

Check out these similar jobs

Explore jobs in cities nearby

I want to receive the latest job alerts for concierge resident in fredericton nb

Explore jobs in more locations

What You’ll Do (Essential Responsibilities)

Job seeker tools

Employer Tools

Browse

Stay Connected