Gatineau, Qc Call center supervisor Jobs – 6 Openings This Week

Customer Service Supervisor
Adecco Canada —Ottawa, ON
- $55,000–$65,000 a year
- Temporary
- Remote
- Bilingual
- Customer service
- Salesforce
Quick apply
Workforce Management Manager, Customer Support
Fullscript —Ottawa, ON
- $90,000–$105,000 a year
- Full-time
- Remote
- Communication skills
- Paid time off
Quick apply
Team Lead, Customer Service
Commission for Complaints for Telecom-television Services Inc. —Ottawa, ON
- $75,500–$82,000 a year
- Bilingual
- Microsoft Excel
- Microsoft Outlook
Quick apply
10d
Team Lead, Customer Service
Commission for Complaints for Telecom-television Services —Ottawa, ON
- $75,500–$82,000 a year
- Full-time
- Hybrid work
- Bilingual
- Microsoft Excel
- Microsoft Outlook
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Leads Generator / Cold Caller Position
Kevin Carruthers - Desjardins Insurance Agent —Ottawa, ON
- $18–$40 an hour
- Part-time
- Bilingual
- In-person
- Life insurance
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Customer Service Supervisor

Adecco Canada -
Ottawa, ON

Quick apply

Job details

Temporary | Contract
$55,000–$65,000 a year

Qualifications

Bilingual
French
Customer service
Call center experience
Salesforce
English
Microsoft Office
Analysis skills
Supervising experience
Organizational skills
Leadership
Communication skills

Full job description

Adecco is currently hiring a full-time Bilingual Customer Service Supervisor to join a dynamic multi-channel Contact Centre team. Reporting to the Customer Service Manager, you will lead a team of approximately 20-30 Customer Service Representatives and Team Leads while driving exceptional customer experiences and operational excellence.
This is an exciting opportunity for a customer-focused leader who thrives in a fast-paced environment, enjoys coaching and developing employees, and is passionate about delivering outstanding service.

Pay Rate: $55,000 - $65,000 per year
Location: Remote (Canada)
Shift: Monday to Friday | 40 hours per week
Job type: Temporary to Permanent | Full-time
Vacancy Status: This posting is for an existing vacancy .

Responsibilities:
Team Leadership & Coaching

Lead, motivate, coach, and develop a team of Customer Service Representatives and Team Leads
Conduct regular coaching sessions, performance reviews, and training activities
Monitor team performance and ensure quality, productivity, and KPI targets are achieved
Foster a positive, inclusive, and high-performing work environment
Support employee development through mentoring, feedback, and ongoing training

Customer Experience & Operations

Ensure exceptional customer service is delivered across all customer interactions
Manage customer escalations and support issue resolution
Assist with troubleshooting complex customer concerns
Oversee back-office operations and ticket management activities
Support front-line customer service operations as required

Performance Management & Reporting

Monitor QA scores, call quality, schedule adherence, and productivity metrics
Analyze team performance data and identify opportunities for improvement
Track employee attendance, schedules, and payroll-related information
Prepare and maintain reports to support business and operational objectives

Collaboration & Continuous Improvement

Work closely with Quality Assurance and Workforce Planning teams
Partner with Managers and Supervisors to improve processes and procedures
Assist in the development of training materials and operational documentation
Communicate program updates, policy changes, and new initiatives to the team
Participate in special projects and business improvement initiatives

Workforce Management

Handle employee scheduling, time-off requests, and staffing adjustments
Ensure proper staffing coverage across campaigns and programs
Participate in on-call coverage as required

Qualifications and Skills:

Minimum 1 year of experience as a Call Centre Supervisor or in a similar leadership role
Minimum 2 years of customer service experience in a high-volume environment
Strong leadership, coaching, and employee development skills
Excellent conflict resolution, problem-solving, and decision-making abilities
Demonstrated ability to manage multiple priorities and deadlines
Strong analytical and organizational skills
Advanced proficiency with Microsoft Office Suite
Experience with Five9, Verint, or Salesforce is considered an asset
Exceptional verbal and written communication skills
Ability to adapt quickly in a fast-paced and evolving environment
Strong customer-focused mindset with a commitment to service excellence
Fully bilingual in English and French (spoken and written)
Ability to successfully complete all required training programs
Mu st be legally eligible to work, and reside in Canada

Are you interested in this position? Apply now! Our dynamic team of recruiters will reach out if you qualify for this role.
At Adecco our purpose is simple: to make the future work for everyone. We live our values, Passion, Collaboration, Inclusion, Courage, and Customers at Heart, by fostering a workplace where diversity is celebrated and every voice matters. We encourage applications from individuals of all backgrounds and identities. Together, we're making the future work for everyone.
Please reach out to learn how the Aspire Academy can upskill you into your next role.
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call center supervisor jobs in gatineau, qc

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