Job Overview
Do you have a passion for great food and even better service? We're looking for energetic customer focused individuals ready to spice up their career in the heart of the food service industry. If you love making people's day as much as we do, this job is for you.
Bytown Catering requires a bilingual Venue and Event Manager who will be responsible for helping clients plan their catered events including weddings and galas, corporate events, major special events, daily meal services , and more. As Venue and Event Manager, you will work collaboratively with clients to create their menus, plan out their meal service, coordinate with venues and other vendors on floor plans and rentals, issue invoices and take payments, and ensure that all details have been looked at and outlined to help ensure an outstanding service for our clients.
Bytown Catering is the Ottawa-Gatineau Region’s #1 Choice for catering services. We are a growing locally-owned and operated business providing a range of food services across Eastern Ontario and the Outaouais region that include catering, outlets, restaurants, banquet hall rentals, BeaverTails Mobile franchise and wholesale production. Through all our growth, we remain true to our philosophy of excellence, continuous improvement, and respect for ecological, social and environmental ethics. Come grow your career with us!
Responsibilities and Job Duties:
- Deliver exceptional bilingual client service via phone, email, web inquiries and in-person interactions; meet clients for site visits; and respond promptly and professionally throughout the sales cycle.
- Intake, qualify, and track catering leads from multiple channels (Sales inbox, online orders, phone calls, social media), capturing all required event details and following-up in a timely fashion to close leads.
- Create and manage quotes in Caterease, including menu design, pricing, service requirements, guest counts, timing, delivery/location details, and special requirements; coordinate internal review/approval and revisions as needed.
- Close business and confirm bookings by issuing quotes/contracts as applicable, securing client approval and deposits (where applicable), and ensuring confirmations are documented in writing.
- Lead the planning phase once booked: confirm final timelines, floor plans, guest counts, dietary restrictions, service logistics, and required rentals/upgrades (linens, glassware, bar, etc.), and re-issue updated quotes within required timelines.
- Coordinate externally and internally by liaising with venues/vendors and collaborating with the Operations and Culinary teams to ensure feasibility, capacity planning, and a clean handoff for execution; attend venue meetings/site visits as required.
- Handle event administration and follow-through including invoicing, payment processing per schedule, post-event feedback capture, and accurate recordkeeping in Caterease and Zoho CRM.
- Some events will require you to be on-site for the event to ensure smooth execution.
- You will oversee the sales and event coordination for two main venues in Ottawa. Our ideal candidate has access to a vehicle so they may move between venues with ease. Both venues are located downtown.
Candidate should have a driver's license and may be required to obtain a Government of Canada security clearance. At all levels, attention to detail is essential, along with excellent customer service, organizational, time management and communications skills. The ideal candidate meets the following qualifications
- Bilingual in English and French (required)
- A positive, professional, and customer-focused demeanor
- An ability to work collaboratively with clients, venues, vendors and the catering operations department to plan catering orders and events to run flawlessly
- Computer proficiency in Microsoft Word and Excel, and an ability to learn and efficiently use new programs (e.g. Caterease, Customer Relationship Management systems)
- Asset Qualifications considered in the hiring process include previous experience in event coordination, experience as a catering supervisor or banquet lead, experience in the hospitality or the food services industry, sales or customer support experience in a similar environment, relevant education, or other skills/experience that you feel would help you succeed in the role.
- Candidate should have a driver’s license and may be required to obtain a Government of Canada security clearance.
JOB-TYPE, PAY AND BENEFITS
- Full-time permanent
- Competitive salary or hourly rate will be negotiated with successful candidates based on qualifications and experience
- Non-managers eligible for overtime
- Benefits include health, dental, vision, long-term disability, life insurance, ADD
- Free meal while working, discounted food
- Free onsite parking
OTHER DETAILS
- Onsite position
- Standard hours of work are Monday to Friday during standard business hours
- Evening and/or weekend work will be required.
Bytown Catering welcomes candidates of all backgrounds, experiences, and perspectives to apply. We are committed to creating an inclusive and diverse work environment where everyone has the opportunity to thrive. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, disability, or any other characteristic. If you’re passionate about contributing to a dynamic and supportive team, we encourage you to apply!
Job Type: Full-time
Work Location: In person
Job Types: Full-time, Permanent
Pay: $22.00-$26.00 per hour
Benefits:
- Casual dress
- Company events
- Dental care
- Disability insurance
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Vision care
Language:
Work Location: In person
