Greater Sudbury On Guest service agent Jobs – 1 Openings This Week

Guest Services Supervisor
Fairfield by Marriott —Greater Sudbury, ON
- $19.30–$20.30 an hour
- Weekends as needed
- Bilingual
- Hospitality
- Customer service
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Fairfield by Marriott —Greater Sudbury, ON
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Guest Services Supervisor

Fairfield by Marriott -
Greater Sudbury, ON

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Job details

Full-time
$19.30–$20.30 an hour

Qualifications

Bilingual
Hospitality
Multilingual
Customer service
Multi-line phone systems
Phone etiquette
Communication skills
Hotel experience

Full job description

Job Summary
We are seeking a dedicated and friendly Guest Service Agent Supervisor to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role is crucial in creating memorable experiences for our guests while managing front desk operations efficiently.

Responsibilities

· Overseeing daily operations: This includes managing check-ins, check-outs, reservations, and guest inquiries.

· Supervising staff: Training, scheduling, and performance management of front desk and guest services staff.

· Handling guest issues: Addressing complaints, resolving problems, and ensuring guest satisfaction.

· Providing information and assistance: Answering questions about hotel amenities, local attractions, and services.

· Maintaining a welcoming atmosphere: Ensuring the front desk area is neat, organized, and provides a positive first impression.

· Monitoring room availability and rates: Optimizing revenue and occupancy.

· Managing cash and payments: Handling transactions accurately and securely.

Coordination and Communication:

· Liaising with other departments: Working with housekeeping, maintenance, and food service to address guest needs and requests.

· Communicating with management: Reporting on operations, guest feedback, and identifying areas for improvement.

· Ensuring adherence to hotel policies: Implementing and enforcing procedures related to guest service and safety.

Additional Responsibilities:

· Training staff: Developing and supporting front desk team members.

· Assisting with special requests: Coordinating VIP guest needs and handling unique requests.

· Maintaining records: Ensuring accurate documentation of guest information and transactions.

· Promoting hotel services: Suggesting additional services and amenities to guests.

· Monitoring safety and security: Ensuring a safe environment for guests and staff.

Requirements

Previous experience in a hotel or hospitality environment is preferred.
Strong customer service skills with a focus on guest satisfaction.
Proficiency in phone etiquette, with experience handling multi-line phone systems.
Bilingual or multilingual abilities are highly desirable to assist diverse guests.
Excellent communication skills, both verbal and written.
Ability to work flexible hours, including weekends and holidays as needed.
Strong problem-solving skills with the ability to remain calm under pressure. Join our team as a Guest Service Agent where your contributions will help create unforgettable experiences for our guests!

Join our friendly and professional team! We’re looking for a detail-oriented individual to provide exceptional guest service at our front desk. Fairfield by Marriott Sudbury values diversity and accessibility — if you require accommodation during the recruitment process, please let us know

Job Type: Full-time

Pay: $19.30-$20.30 per hour

Work Location: In person

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Guest Services Supervisor

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