About Us:
A team of 1000+ employees are the backbone of Elite Residential and we proudly collaborate as a family across locations to deliver superior and best-in-class services to our clients. Being a leader in the security and concierge industry, we invite professionals, both young and experienced, to come and live the Elite Experience while transforming communities into luxury living.
Compensation
· The expected compensation for this role is $18– $18.50 per hour.
Schedule
Tuesday to Friday from 3pm to 11pm and Saturday 11am to 11pm
Monday to Thursday from 11pm to 7am and Friday 11pm to 11am
Vacancy Status
· This posting is for an existing vacancy
Why You’ll Love Working Here
· Consistent, reliable work – Steady hours you can count on, with your schedule provided in advance
· Flexibility – Ability to pick up extra shifts based on your preference
· Comprehensive paid training – 2 days of corporate training + 2 days of on-site support to set you up for success
· Health & dental benefits (available for full time staff)– Comprehensive coverage for you and your family, including access to employee assistance programs
· Professional growth – Annual performance reviews, ongoing development, and clear opportunities for career advancement
· Promotion from within – We prioritize internal growth, giving employees the chance to advance their careers and take on new roles within the company
· Diverse, inclusive team – Work alongside colleagues of all backgrounds, perspectives, and experiences in a welcoming and supportive environment
· Supportive culture – Work with teammates who genuinely want to see you succeed
· Your voice matters – Open communication and opportunities to share feedback
· Employee recognition – Programs that celebrate your hard work and achievements
Application Process & Candidate Communication
· Applicants who are interviewed will be notified of whether a hiring decision has been made within 45 days of their interview (or last interview if multiple).
Artificial Intelligence Disclosure
· No artificial intelligence (AI) tools are used in the recruitment, screening, or hiring process for this position. All hiring decisions are made by qualified human personnel.
Fraud Reporting Notice
· If you encounter a job posting or communication claiming to represent Elite Residential Security that appears fraudulent, misleading, falsely advertised, or suspicious, please report it immediately to [email protected].
· Do not provide personal, banking, or other sensitive information unless you have verified the posting through our official Careers page or direct HR communication.
· Reporting a suspected fraudulent posting will not affect your candidacy for employment.
Equity, Diversity & Accessibility Statement
Elite Concierge Inc. is committed to fostering an inclusive, accessible environment where all employees and applicants feel respected, supported, and valued. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code, accommodations are available upon request throughout all stages of the recruitment process. If you require accommodation, we will work with you to meet your needs in a respectful and confidential manner.
We welcome applications from all qualified candidates, including Indigenous peoples, racialized persons, women, persons with disabilities, and members of the 2SLGBTQIA+ community. We are dedicated to equitable hiring practices and fostering a respectful environment free from discrimination.
Benefits:
- Extended health care
- On-site parking
- Wellness programs
- Employee assistance programs
- Disability insurance
- Dental care
- Vision care
- Vacation & paid time off
- Life insurance
What Elite Residential Concierge Services Offers:
- Market-leading wages and career growth opportunities
- Accommodating shift schedules
- The option of joining a medical health plan
- Continuing Professional Development (CPD)
Key Responsibilities
· Provide professional security, concierge, and customer service support across multiple residential condominium communities within the ELITE portfolio.
· Conduct interior and exterior patrols of buildings, common areas, parking garages, amenity spaces, and property grounds.
· Monitor for safety hazards, suspicious activity, unauthorized individuals, and security concerns, taking appropriate action when required.
· Control and monitor all pedestrian and vehicle access points in accordance with site procedures.
· Greet, assist, direct, and sign in residents, visitors, contractors, movers, delivery personnel, and service providers.
· Serve as a primary point of contact for residents, providing exceptional customer service and addressing inquiries, concerns, and complaints professionally.
· Monitor CCTV systems, access control systems, intercoms, and other security-related technologies.
· Conduct contractor, vendor, and mover escort duties as required.
· Perform fire watch assignments in accordance with site procedures and life safety requirements.
· Conduct party watch, pool watch, amenity monitoring, and other special assignment duties as directed.
· Respond promptly and appropriately to emergencies including fire alarms, medical emergencies, floods, security incidents, elevator entrapments, and other critical situations.
· Follow all condominium emergency response procedures, life safety protocols, and company policies.
· Enforce condominium rules, regulations, and site-specific procedures consistently and professionally.
· Issue, track, and maintain records of keys, access cards, fobs, parking passes, and other site assets as required.
· Complete Daily Activity Reports, Incident Reports, Occurrence Reports, memo book entries, and all required documentation accurately and within established timelines.
· Maintain a clean, organized, and professional work environment.
· Operate security equipment, radios, telephones, computers, and reporting systems efficiently.
· Work collaboratively with property management, residents, contractors, emergency responders, and fellow team members.
· Provide First Aid and CPR assistance when required and within the scope of training.
· Perform additional security, concierge, customer service, patrol, escort, fire watch, or special assignment duties as directed by management or required by operational needs.
Qualifications
· Valid Ontario Security Guard License.
· Valid First Aid and CPR Certification.
· Previous experience in condominium security, concierge services, residential security, customer service, or related environments is considered an asset.
· Excellent verbal and written communication skills.
· Strong customer service, conflict resolution, and interpersonal skills.
· Strong observational, reporting, and documentation abilities.
· Ability to work independently and exercise sound judgement in a fast-paced environment.
· Strong situational awareness and problem-solving skills.
· Ability to work rotating shifts including days, afternoons, nights, weekends, and holidays.
· Proficiency with computers, security software, access control systems, and Microsoft Office applications.
· Reliable transportation and the ability to travel to multiple work locations as assigned.
· Professional, dependable, adaptable, and team-oriented attitude.
Job Types: Full-time, Permanent
Pay: $18.00-$18.50 per hour
Benefits:
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
- Wellness program
Experience:
- Residential Condominium: 1 year (required)
- Customer service: 3 years (preferred)
Licence/Certification:
- Ontario Security Guard License (required)
Work Location: In person
