Grimsby On Customer service supervisor Jobs – 73 Openings This Week

Installation and Service Irrigation Team Leader
Blue Jay Irrigation - Blue Mountain Inc. —Stoney Creek, ON
- $27–$28 an hour
- Weekends as needed
- Inventory control
- Customer service
- Maintenance
- Dental care
- Vision care
Quick apply
Senior Manager, Sales & CRM Optimization
FirstOntario Credit Union —Hamilton, ON
- $93,677–$128,806 a year
- Full-time
- Hybrid work
- Salesforce
- Microsoft Office
- No university degree
- Employee assistance program
Quick apply
Retail Supervisor
BFM Foundation Canada | Mission Thrift Store —Burlington, ON
- $39,000–$45,000 a year
- Full-time
- Customer service
- Computer literacy
- Merchandising
- Dental care
- Paid time off
Quick apply
14d
Assistant Store Manager – Stoney Creek
Len's Mill Stores —Hamilton, ON
- From $19 an hour
- Full-time
- Inventory management
- Customer service
- Merchandising
- Store discount
- Dental care
Quick apply
11d
CAN Assistant Store Manager - Ontario
Mountain Warehouse —Hamilton, ON
- $45,000 a year
- Full-time
- Customer service
- Recruiting
- Training & development
Quick apply
6d
Sales Manager - New or Used
Ed Learn Ford —St. Catharines, ON
- $130,000–$170,000 a year
- Full-time
- Customer service
- High school diploma or GED
- Employee assistance program
Quick apply
2d
Technical Product Manager - Geomembrane and Specialty market
IPG —Ontario
- Full-time
- Marketing
- Engineering
- Data analysis skills
Quick apply
Area Sales Manager- Southwestern Ontario
Fronius Canada Ltd. —Ontario
- $80,000–$110,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
Quick apply
2d
Full-Time Store Manager - Mapleview Mall
The Body Shop Canada Limited. —Burlington, ON
- $43,860–$45,760 a year
- Weekends as needed
- Inventory management
- Customer service
- Microsoft Office
- Dental care
- Paid time off
Quick apply
14h
Lifestyle & Programs Manager
Chartwell Retirement Residences —Stoney Creek, ON
- Full-time
Security Concierge Supervisor
FirstService Residential —Hamilton, ON
- $20 an hour
- 8 hour shift
- High school diploma or GED
- Organizational skills
- Front desk
Quick apply
6d
Front Desk Supervisor | The Pearle Hotel & Spa
The Pearle Hotel & Spa, Autograph Collections —Burlington, ON
- From $25 an hour
- Full-time
- Hotel
- First Aid Certification
- Continuous improvement
- Dental care
- Employee assistance program
Quick apply
8d
Shift Manager- Wendy's
Wendy's Restaurants —Burlington, ON
- From $18.60 an hour
- Full-time
- Sales
- Customer service
- In-person
- Store discount
- Dental care
Quick apply
8d
Office Manager
Summit Heights Retirement Residence —Hamilton, ON
- $55,000–$58,000 a year
- Full-time
- Microsoft Word
- Google Suite
- English
Quick apply
2d
Department Manager
Rona —Grimsby, ON
- $46,000–$57,000 a year
- Full-time
- Customer service
- Merchandising
- Recruiting
Quick apply
Client Services Manager
Advanced Office Solutions Inc. —Grimsby, ON
- $65,000–$85,000 a year
- Project management
- Continuous improvement
- IT
Quick apply
3d
Administrative Team Lead - Stoney Creek, ON
123Dentist —Stoney Creek, ON
- $25 an hour
- Full-time
- Customer service
- No experience needed
- Administrative experience
Quick apply
Shift Manager
Wendy's —Grimsby, ON
- Sales
- Customer service
- Training & development
Quick apply
Office Manager
MERLO ELECTRIC —Hamilton, ON
- $65,000–$75,000 a year
- Full-time
- Microsoft Office
- QuickBooks
- In-person
- Profit sharing
- Disability insurance
Quick apply
1d
Supervisor
Tim Hortons —Hamilton, ON
- From $18.10 an hour
- Full-time
- Inventory management
- Customer service
- Merchandising
- Store discount
Quick apply

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customer service supervisor jobs near grimsby on

Installation and Service Irrigation Team Leader

Blue Jay Irrigation - Blue Mountain Inc.
Stoney Creek, ON

Quick apply

Job details

Full-time
$27–$28 an hour

Qualifications

Cost management
Record keeping
Pricing
Inventory control
Operations management
Personal protective equipment (PPE) use
Customer service
Coaching
Workplace safety policies
Post-secondary education
Maintenance
Outside sales
Cost control
High school diploma or GED
Schedule management
Supervising experience
Team management
Decision making
Quality Control
Sales orientation
Customer service orientation
Occupational Health and Safety (OHS) regulations
Training & development
Irrigation
AI
Work order management
Landscaping
Team motivation
Communication skills
Team coordination
Project progress tracking

Full job description

Job Type: Full-Time Permanent with a winter shutdown.

Schedule: Monday to Friday with the possibility of weekends depending on business needs.

Salary: $27-$28 per hour depending on experience.

AI Screening: Blue Jay Irrigation does not use any AI Technology in our recruitment process.

Vacancy Status: This posting is for an existing vacancy.

Role Overview:

The Installation & Service Team Leader is responsible for supporting the day-to-day leadership and operation of the irrigation team, including installations, service, and maintenance across residential, commercial, and golf properties.

This role operates as a self-managed, revenue-generating unit, accountable for productivity, quality, customer satisfaction, and field-generated revenue. The Installation and Service Team Leader is responsible not only for executing scheduled work, but also for maximizing each day’s efficiency, identifying new opportunities, and delivering a high-quality customer experience while upholding company standards.

Key Responsibilities

1. Field Operations & Project Execution

Lead and oversee daily installation and service operations, ensuring jobs are completed on schedule and to company standards.
Take full ownership of the assigned daily schedule ensure all jobs are completed and proactively adjust to fill gaps or downtime.
Monitor job progress, productivity, and work quality, addressing issues and delays proactively.
Make day-to-day field decisions to resolve problems, adjust scope, and maintain efficiency without unnecessary escalation.
Ensure all work follows company processes, industry best practices, and quality standards.
Respond quickly to quality control and warranty-related issues.
Ensure safe work practices around utilities, infrastructure, and job site conditions.
Conduct daily morning huddles to review schedules, job requirements, and team expectations.

2. Revenue Generation & Field Sales

Identify opportunities for additional work while on-site and actively contribute to revenue growth.
Prepare service estimates and clearly communicate recommendations and solutions to customers.
Collaborate with the office to confirm pricing, scope adjustments, and approvals as needed.
Support the creation of future work by proactively identifying customer needs and potential upgrades

3. Team Coordination & Customer Experience

Supervise, support, and motivate team members to achieve high performance and productivity.
Plan and coordinate daily schedules, workloads, and on-site activities.
Foster a positive team environment, promoting accountability, morale, and retention.
Act as a primary point of contact on-site, owning the full customer experience from arrival through completion.
Communicate professionally with customers and contractors to ensure satisfaction and long-term relationships.
Collaborate with internal teams (Customer Care, supervisors, other departments) to manage workflow and resolve issues.
Train, coach, and support ongoing development of team members.

4. Equipment, Inventory & Administration

Oversee maintenance and cleanliness of vehicles, tools, and equipment within budget guidelines.
Monitor and manage inventory to reduce waste, loss, and damage.
Ensure accurate and timely completion of all documentation, including:
Job costing and reports.
Time tracking and job logs
Materials and inventory usage.
As-built and service documentation.
Ensure all work is properly recorded in company systems (e.g., Service Titan).
Maintain clear documentation of incomplete work for efficient follow-up.
Enforce company procedures to safeguard assets and ensure proper record-keeping.

5. Health, Safety and Compliance

Ensure all team members follow health and safety policies, procedures, and job site regulations.
Enforce use of required PPE and compliance with safety standards (e.g., WHMIS, OH&S, Working at heights).
Immediately stop work and report unsafe conditions or incidents.
Ensure safety documentation, inspections, and vehicle checks are completed and up to date.
Participate in and enforce attendance at all required safety training and meetings.
Follow and enforce company security procedures to protect assets.

6. Financial & Operational Accountability

Monitor job costing, labour efficiency and unbillable time in alignment with company targets.
Ensure accurate time tracking and billing for all team activities.
Manage job-related expenses within approved budgets.
Obtain approval for purchases exceeding company thresholds.
Support overall operational efficiency and cost control initiatives.

7. Other Duties as Assigned

Perform additional administrative or operational responsibilities as needed.
Participate in ongoing training and development to support personal and career development.
Support overall business operations and contribute to team success.

KPIs & Success Metrics

Productivity: Jobs are completed on schedule with efficient use of labour and minimal downtime.
Quality: Work meets company standards with low deficiencies, rework, or warranty callbacks.
Customer Satisfaction: Strong customer feedback, clear communication, and minimal complaints.
Documentation & Billing: Accurate, complete, and timely job tracking, reporting, and billing.
Safety compliance: Consistent adherence to safety standards with minimal incidents.
Team Performance: High team productivity, engagement, and low turnover.

Education and Experience

High School Diploma or equivalent required.
Post-secondary education is an asset.
Minimum 5 years of experience in irrigation, landscaping, or related field.
Certified Irrigation Technician (CIT) certification (or working toward) preferred/required.
Experience with field service or scheduling software (e.g., Service Titan).
Previous leadership or supervisory experience required.

Skills and Competencies

Strong leadership, coaching, and team management skills.
Excellent communication and interpersonal skills.
Strong organizational, problem-solving, and decision making skills.
Ability to manage multiple priorities and deadlines effectively.
Customer-focused with a commitment to quality and professionalism.

Working Conditions and Physical Requirements

Work is primarily outdoors in varying conditions (rain, heat, cold, wind, snow).
Regular travel between job sites; company vehicle provided.
Stand, walk, and perform physical labour for extended periods.
Dig, bend, crouch, and lift as required.
Lift up to 50lbs.
Requires full range of motion, manual dexterity, and sensory awareness (sight, hearing, touch)

We are an equal opportunity employer and welcome applications from people with disabilities. Accommodations are available on request from candidates taking part in all aspects of the selection process.

Pay: $27.00-$28.00 per hour

Benefits:

Dental care
Extended health care
Life insurance
RRSP match
Vision care

Ability to commute/relocate:

Stoney Creek, ON L8E 2K4: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

Do you have a valid class (G) license.

Experience:

Irrigation: 3 years (preferred)

Work Location: In person

Quick apply

Refine Your Search

customer service supervisor jobs in grimsby on

Installation and Service Irrigation Team Leader

Senior Manager, Sales & CRM Optimization

Retail Supervisor

Assistant Store Manager – Stoney Creek

CAN Assistant Store Manager - Ontario

Sales Manager - New or Used

Technical Product Manager - Geomembrane and Specialty market

Area Sales Manager- Southwestern Ontario

Full-Time Store Manager - Mapleview Mall

Lifestyle & Programs Manager

Security Concierge Supervisor

Front Desk Supervisor | The Pearle Hotel & Spa

Shift Manager- Wendy's

Office Manager

Department Manager

Client Services Manager

Administrative Team Lead - Stoney Creek, ON

Shift Manager

Office Manager

Supervisor

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