Guelph, On Front desk manager Jobs – 1 Openings This Week

Front Desk Supervisor
Best Western Plus, Fergus, ON —Centre Wellington, ON
- $17.20–$18.00 an hour
- Part-time
- Hospitality
- Customer service
- Hotel
Quick apply
9d

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Front Desk Supervisor

Best Western Plus, Fergus, ON
Centre Wellington, ON

Quick apply

Job details

Part-time
$17.20–$18.00 an hour
9 days ago

Qualifications

Hospitality
Computer operation
Customer service
Front desk
Computer skills
Communication skills
Hotel experience

Full job description

Job description:

We are looking for a highly motivated and customer service-oriented individual who can work independently to create an exceptional front desk experience for our hotel guests. Candidates must be available for all shifts, including overnight, weekends, and holidays. This is a part-time position with the opportunity to transition into full-time employment. Candidate must be living in Guelph or Fergus, or willing to relocate to Fergus. Candidates having 2 years of hospitality experience preferred.

Responsibilities

Register arriving guests and assign rooms
Process group arrivals and departures
Reserve, cancel, and modify room reservations
Answer and direct telephone calls using a multi-line switchboard
Provide information on hotel facilities, services, and local points of interest
Investigate and resolve guest complaints and concerns professionally
Perform night audit duties, including balancing daily transactions and reports
Process guest payments and maintain accurate records
Handle guest departures, calculate charges, and receive payments
Balance cash and complete cash reports and related forms
Set up and clean the breakfast buffet daily
Follow hotel emergency and safety procedures
Ensure the lobby and front desk area remain clean and organized
Maintain security and monitor hotel activity during overnight hours
Perform other duties assigned by management

Minimum Qualifications & Skills

Previous front desk or customer service experience preferred
Hospitality experience is considered an asset
Basic computer skills and ability to learn hotel management systems
Knowledge of Visual Matrix PMS is preferred
Strong communication and problem-solving skills
Ability to work independently, especially during overnight shifts
Strong attention to detail and accuracy with numbers
Must be willing to work overnight shifts, weekends, and holidays

Working Conditions

Some heavy lifting required
Standing for extended periods of time
Use of cleaning chemicals
High level of attentiveness to guest needs and requests
Daily setup and cleanup of breakfast buffet
Occasional handling of guest and staff inquiries
Ability to work early morning, evening, overnight, weekend, and holiday shifts with minimal supervision
Must maintain a professional appearance and wear the prescribed uniform and name tag at all times

Job Type

Part-time position leading to full-time

Experience

Hospitality: 1 year preferred

Work Location

In person

Please submit your resume to apply.

Benefits:

On-site parking

Work Location: In person

Pay: $17.20-$18.00 per hour

Benefits:

On-site parking

Work Location: In person

Quick apply

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