Guelph, On Helpdesk coordinator Jobs – 1 Openings This Week

Front Desk & Family Experience Coordinator
Puddles Swim School —Kitchener, ON
- $19.50–$21.00 an hour
- Part-time
- Administrative experience
- Experience working with children
- Front desk
Quick apply

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Front Desk & Family Experience Coordinator

Puddles Swim School
Kitchener, ON

Quick apply

Job details

Part-time | Contract
$19.50–$21.00 an hour

Qualifications

Sales support
Customer appointment booking
Administrative experience
Schedule management
Experience working with children
Client services
Customer service orientation
Front desk
Cleaning
Computer skills
Account management
Communication skills
Client interaction

Full job description

Puddles Swim School is looking for a confident, reliable, and highly organized Customer Service Associate to join our front desk team.

Our front desk team is the face of Puddles. You are the first person families see when they walk through our doors and the person they rely on for questions, scheduling, billing, and account support.

A major part of this role is learning and confidently using iClassPro. This position depends on your ability to learn our software system, accurately manage customer accounts and schedules, and use it efficiently. You will also communicate with parents and families by phone, email, and in person, so strong communication and attention to detail are essential.

What You’ll Do

Welcome families and create a warm, professional first impression
Become proficient in iClassPro and use it confidently for registrations, scheduling, billing, payments, and customer account management
Communicate with parents and families in person, by phone, and through email
Respond to questions and concerns professionally, promptly, and accurately
Maintain accurate customer information and follow up on outstanding requests
Keep the kids zone and dry zone organized, clean, and welcoming
Support merchandise sales and day-to-day school operations
Work closely with management and the swim team to ensure a smooth customer experience

What We’re Looking For

Reliable and dependable — you show up, follow through, and take responsibility for your work
Strong personality and confident communication skills — you are comfortable speaking with parents and handling questions face-to-face, over the phone, and by email
Highly organized and detail-oriented — accuracy matters when managing schedules, accounts, payments, and customer information
Tech-savvy and willing to learn — you are comfortable learning iClassPro and understand that becoming proficient in our software is an essential part of the job
Professional, friendly, and genuinely customer-focused
Able to multitask and stay composed in a busy environment
A positive team player who is willing to jump in and help wherever needed
Comfortable working with children and families
Customer service, administrative, or aquatics experience is an asset

If you are dependable, organized, confident with people, and willing to learn our systems, we’d love to hear from you.

Please submit your resume and an optional cover letter telling us a little about yourself and why you’d be a great fit for Puddles Swim School.

Pay: $19.50-$21.00 per hour

Benefits:

Company events
Discounted or free food
On-site parking

Work Location: In person

Quick apply

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Front Desk & Family Experience Coordinator

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