Guelph On Guest service agent Jobs – 15 Openings This Week

Guest Service Agent
Comfort Inn Guelph —Guelph, ON
- $20.97 an hour
- 8 hour shift
- ERP systems
- Microsoft Office
- Hotel
Quick apply
10d
Guest Service Agent
Comfort Inn Cambridge —Cambridge, ON
- Weekends as needed
- English
- Hotel
- High school diploma or GED
Quick apply
Residence Desk Porter
University of Guelph —Guelph, ON
- $27.78–$29.23 an hour
- Weekends as needed
- Computer literacy
- High school diploma or GED
- Front desk
1d
Guest Service Agent / Front Desk Agent
Fairfield Inn & Suites by Marriott, Guelph —Guelph, ON
- $17.60–$17.65 an hour
- Weekends as needed
- Sales
- Hotel
- Cashiering
Quick apply
2d
Guest Service Agent
Travelodge Cambridge —Cambridge, ON
- From $18 an hour
- Part-time
- Hotel
- Cashiering
- Front desk
Quick apply
Guest Service Agent (Front Desk) - Full Time
Hampton Inn & Suites by Hilton —Waterloo, ON
- From $17.66 an hour
- Full-time
- English
- Hotel
- Front desk
Quick apply
14h
Contact Centre Sales Agent (ON - Remote)
The Travel Corporation —Kitchener, ON
- $19.35 an hour
- Overtime
- Remote
- Salesforce
- Guest services
Quick apply
Contact Centre Service Agent (ON - Remote)
The Travel Corporation —Kitchener, ON
- $19.35 an hour
- Overtime
- Remote
- CRM software
- Guest services
Quick apply
Front Desk Agent (Part-Time)
Langdon Hall Hotel & Spa —Cambridge, ON
- $20 an hour
- Part-time
- Front desk
- Guest services
2d
Guest Services Associate-Night shift
FOUR POINTS BY SHERATON CAMBRIDGE/KITCHENER —Cambridge, ON
- $18–$20 an hour
- Part-time
- English
- Hotel
- High school diploma or GED
Quick apply
Front Desk Agent
Centurion Asset Management Inc. —Waterloo, ON
- $42,000–$48,000 a year
- Full-time
- Organizational skills
- Front desk
- Guest services
- Dental care
- Tuition reimbursement
Quick apply
Front Desk Agent/Night Auditor
Quality Inn Kitchener —Kitchener, ON
- From $17.60 an hour
- Weekends as needed
- Computer literacy
- Hotel
- Cashiering
- Dental care
- Vision care
Quick apply

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Highland Pines Resort —Belwood, ON
Demonstrate excellent telephone etiquette when handling incoming calls and reservation inquiries. Present and explain charges to customers and collect payments…
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Guest Service Agent
Comfort Inn Guelph —Guelph, ON
Guest Services Agent is also responsible for maximizing the selling, up-selling and cross selling hotel rooms by turning prospect clients into hotel guests.
$20.97 an hour
Quick apply
10d

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Guest Service Agent

Comfort Inn Guelph -
Guelph, ON

Quick apply

Job details

Fixed term contract
$20.97 an hour
10 days ago

Qualifications

French
End-of-shift balancing
Hotel and accommodations experience
Upselling
Overseeing cash custody and balancing
ERP systems
Filing
Microsoft Office
High school diploma or GED
Cross-selling
Cashiering
Bachelor's
Hospitality Management
Accounting
Customer service orientation
Front desk
Cleaning
Multi-line phone systems
Public relations
Deposits
Guest services
Log books
College diploma
POS systems
Guest issue resolution
Communication skills
Client interaction
Negotiation
Currency exchange handling
Emergency care

Full job description

GUEST SERVICES AGENT - MIXED SHIFT - 4 DAYS (3 MONTH CONTRACT) Possibility to extend after.

We need someone for Thursday and Friday 3pm - 11pm and Sunday and Monday 11pm -7am.

MIDNIGHT SHIFT 11:00pm - 7:00am Sunday & Monday

AFTERNOON SHIFT 3:00pm - 11:00pm Thursday & Friday

+ Midnight Shift Premium available of $1.00 extra (for 12pm - 7am).

DEPARTMENT: Guest Services Agent

REPORTS TO: Guest Services Manager Supervisor

QUALIFICATIONS:

· Minimum grade 12 education.

· College or University Hotel/Hospitality Management Diploma an asset

· At least 3 years prior experience with a Front Desk Agent role in a Hotel Business

· Excellent interpersonal, public relations and communication skills required.

· Excellent verbal and written skills

· At least 2 years of experience with Microsoft Office Applications and a Hospitality ERP system.

· Ability to negotiate and finalize the sale of rooms.

· Knowledge of a second language is an asset, preferably French.

· Knowledge of a Property Management/Central telephone system is an asset.

SUMMARY:

Ensures guest satisfaction by dealing with guests in a pleasant, courteous, and professional manner, answering any questions and following up on requests and problems promptly.

Guest Services Agent is also responsible for maximizing the selling, up-selling and cross selling hotel rooms by turning prospect clients into hotel guests.

It is also the responsibility of the agent to efficiently handle any function of the front office from the reception, to guest accounting, reservations, telephones, and guest check in and out, in accordance with hotel policies and procedures.

TASKS:

1. Follow the policies and procedures set by Choice Hotels International.

2. Maximize hotel’s revenue and occupancy by turning prospect callers and clients into hotel guests.

3. Accurately registers all guests arriving at the hotel in compliance with the credit and identification policy.

4. Checks room block for all VIPs, groups, and special requests for the day.

5. Distributes to each department the VIP list and room service requisitions (e.g. Housekeeping requests) and makes sure that they are accurately completed.

6. Makes room reservations and operates switchboard and act as Bell Hop when necessary.

7. Operates the front office computer systems, posts all guest charges and payments incurred during the shift (e.g. laundry, valet parking etc.) and balances shift totals with backup documents.

8. Prepares guest keys using key envelopes.

9. Ensures all guest registration cards are correctly completed and filed by room number.

10. Carries out bucket checks.

11. Charges all credit cards using point-of-sale authorization terminals and obtains authorization for those accounts exceeding house floor limits.

12. Maintains cashier float as supplied, provides currency exchange for guests, and prepares cash deposits.

13. Reports overages and shortages on a daily basis.

14. Attends scheduled staff meetings, training, and orientation sessions.

15. Communicates with Housekeeping in order to deal with early check-ins, late check-outs, day rooms, unexpected departures, stay-overs, and room changes.

16. Helps to ensure that working relationships are amiable and professional in order to present and maintain a positive image for the hotel.

17. Reviews and follows policies and procedures on daily basis.

18. Controls and sign out keys in accordance with procedure.

19. Mails or faxes any delayed or requested guest charge receipts following privacy policy.

20. Works to obtain the best possible occupancy and average daily rate, assessing guests’ needs and practicing up-selling.

21. Is responsible for the maintenance and cleanliness of the back office as well as the front.

22. Reports to supervisors of any guest complaints or security issues.

23. Makes daily notations in Log Books and follows up as required.

24. Is fully prepared for fire alarms, bomb threat procedures and other safety requirements, including the providing of emergency medical assistance.

25. Is familiar with the location of, and how to use fire-extinguishing equipment.

26. Records and enters all wake-up calls, and messages, and ensures they are given at the correct time to the correct room.

27. Is familiar with the area attractions, shopping etc.

28. Knows the direction to and from the hotel to main destinations

29. Knows the means of transportation of the area in details.

30. Performs additional duties as assigned by the Guest Services Manager.

Pay: $20.97 per hour

Benefits:

On-site parking

Work Location: In person

Quick apply

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