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Senior WMS Support Analyst

Rhenus SE & Co. KG -
Kitchener, ON

Apply Now

Job details

Permanent | Full-time

Qualifications

Azure
Oracle
Relational databases
Engineering
Supply chain
Microsoft SQL Server
Warehouse management system
SQL
Bachelor's
Splunk
Scripting
Solution architecture
SaaS
Supply Chain Management
Communication skills
Python
Debugging
Information Technology

Full job description

Start date From now on

Time Type Full time

Contract Type
Permanent

Mobile Work Partial mobile working

Reference ID JR121111

Company Name Rhenus Warehousing Solutions Canada Ltd.

Location

Kitchener, ON

Job Category Information Technology

Business Unit
Warehousing Solutions

Contact Person Michał Bator
+48 (509) 268815

Your Benefits

Continuous Training

Sharpen your skills and advance your expertise with our professional development programs.

Great Team

It’s truly the people that make the difference — and with us you’ll join the best team around.

Flat Hierarchies

Get straight through to the decision-makers with our streamlined organizational structure.

Room for Innovation

Turn your ideas into action in an environment that champions creativity and empowers you to lead change.

Events

From team outings to holiday parties and networking events, we build strong connections by spending quality time together.

Quick Decision Processes

Make things happen faster with streamlined processes that promote efficiency and effectiveness.

Reference ID JR121111

Company Name Rhenus Warehousing Solutions Canada Ltd.

Location

Kitchener, ON

Job Category Information Technology

Business Unit
Warehousing Solutions

Contact Person Michał Bator
+48 (509) 268815

Job Description

What you can expect

What will you do:

Deliver high-quality technical support for Warehouse Management Systems (WMS), resolving complex issues for internal and external stakeholders.
Act as a technical liaison between support, development, and operations teams to ensure timely and effective issue resolution.
Provide subject matter expertise on WMS functionality and integrations.
Document case interactions and maintain accurate records in support tools.
Communicate case status and updates to customers and management.
Analyze and triage customer issues, performing technical research, and collaborating with cross-functional teams.
Contribute to continuous improvement initiatives for WMS operations and support processes.
Other job duties as assigned.

What you bring

What you bring:

Education:
- Bachelor's degree in information technology, Supply Chain Management, Industrial Engineering, or equivalent experience.
Experience:
- 3–5 years of experience supporting Blue Yonder WMS (Discreet version)
- Strong understanding of warehouse operations and supply chain processes.
- 3+ years in IT/SAAS application support with proven ownership of issue resolution.
Technical Skills:
- Proficiency in SQL and relational databases (Oracle, MS SQL).
- Ability to debug code and troubleshoot integrations.
- Familiarity with monitoring tools (AppDynamics, Splunk), cloud platforms (Azure), and scripting (Python).
- Knowledge of solution architecture and deployment best practices.
Soft Skills:
- Excellent communication skills for interaction with all organizational levels—from warehouse floor to executive leadership.
- Strong problem-solving, assertiveness, and ability to drive optimal solutions.
- Self-motivated, flexible, and able to work independently or in large teams.

Business Unit

Warehousing Solutions

Rhenus Warehousing Solutions is one of the leading outsourcing partners for industry and commerce for warehouse logistics solutions. In addition to a large number of its own warehouse centers, Rhenus also takes on projects directly at our customers' premises. The comprehensive, additional services and IT solutions extend far beyond the standard warehouse logistics and complete the individual portfolio of our customers - everything from a single source. Our employees expect exciting tasks, a high degree of personal responsibility, and short decision-making processes as well as plenty of room for professional and personal development.

Welcome to Rhenus

Where our journey of growth connects with yours.

We are a global powerhouse on a mission to be pioneers in everything we do. United, we make an impact and dare to redefine what's possible. Ready to unlock untapped potential. We are on the fast track. At Rhenus, we thrive on collaboration. Every voice is heard, and every idea is valued. We stand as one global team. Where everyone contributes to our success. Together, we shape the future of logistics and beyond. Empowered by you.

Recruitment Process

Online application

Your documents will reach us quickly and directly via our online application form; depending on the position, a cover letter may be required. In any case, we are eager to see your CV and references – for us, the best way to make a good first impression.

Application screening

Our HR team and the responsible department will take a close look at your application as soon as possible. We will do our best to give you feedback within two weeks. With your agreement, we would also be happy to forward the documents to other business units if the selected position does not work out.

Selection Process

Depending on the position, there are various ways of finding out if we are a good match for each other. In most cases, we rely on a personal interview, on a eye level of course. Online tests, assessment centres or work on a trial basis may also be possible. In the end, the best decision is taken for both sides.

Onboarding

With your commitment, you are a part of the Rhenus Group right away – we are already eager to shape the logistics of the future together with you. To ensure that your start is a complete success, we will familiarise you with everything you need to know about Rhenus and your assignment with us. Your experienced colleagues will guide you every step of the way, and together you will easily master each of your new tasks.

https://rhe.wd3.myworkdayjobs.com/en-US/R1111/login

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