About Us
SilverBirch Hotels & Resorts is one of Canada’s leading hotel management companies and manages a large portfolio of full-service, focused service and extended stay hotels across Canada. The company manages hotels operating under major franchise brands, such as Marriott and Hilton.
Houseperson
Position Title: Houseperson
Department: Housekeeping
Reports To: Housekeeping Manager
Employment Type: Hourly Full-Time
Availability: 28 - 40 hours/week with full open availability
Rate of Pay: $17.38 - $18.38 per hour
Start Date: May 2026
HOUSEPERSON – GENERAL OVERVIEW
The Housekeeping team is responsible for the overall cleanliness of the hotel, including guest rooms and public spaces. This is an excellent front-line opportunity for someone looking to begin a career in the hotel industry.
Fast-paced and dynamic, the Houseperson role is essential to daily operations and overall guest satisfaction. This multi-faceted position supports both guests and team members by maintaining public areas, restocking supplies, and responding promptly to requests. Housepersons often work collaboratively, with duties typically divided between janitorial functions and deliveries/restocking.
Key Responsibilities
- Maintain cleanliness all public areas, including the lobby, hallways, washrooms, elevators, pool and fitness centre.
- Responsible for the cleanliness and upkeep of the port cochere and parking lot area of the Hotel and guest courtyard.
- Support Room Attendants by delivering fresh linens and amenities and removing used items.
- Respond to guest requests by delivering items such as amenities, pre-packaged food, and cots.
- Restock complimentary items in the Elite Pantry (a self-serve lounge for Elite-level guests).
- Retrieve and organize supplies for guest-facing departments.
- Serve as the initial contact for minor maintenance issues when the maintenance team is unavailable.
- Complete project work such as scheduled carpet shampooing or deep cleaning of public spaces.
- Uphold all brand and property standards for cleanliness, safety, and guest service.
- Perform other duties as assigned by leadership.
This role requires someone who is:
- Versatile and resourceful – able to adapt to different tasks and support various departments.
- Guest-focused – dedicated to exceeding expectations for both guests and team members.
- Team-oriented – actively contributes to a positive, collaborative work environment.
- Empowered and proactive – takes initiative and addresses concerns efficiently and professionally.
- Detail-oriented and safety-conscious – follows all safety standards, WHMIS, and fire protocols.
- Engaged communicator – participates in team meetings and embodies our Vision, Mission, and Values.
Qualifications, Abilities, Skills, and Competencies
- Friendly, enthusiastic demeanor with a neat, professional appearance.
- Strong guest service skills with a genuine desire to exceed expectations.
- A keen eye for detail and cleanliness.
- Well-organized with the ability to work independently and efficiently.
- Reliable and flexible, with availability for varied shifts including evenings, overnights, weekends, and holidays.
- Physically capable of lifting 25–50 lbs, pushing carts, standing for long periods, and performing repetitive movements.
- Self-motivated, able to solve problems, take initiative, and complete tasks with minimal supervision.
Position Details
Shifts: 8.5-hour shifts, with start times as early as 6:00 AM and end times as late as 11:30 PM. Ability to cover occasional overnight shifts for vacation coverage is considered an asset.
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Position Title: Overnight Houseperson
Department: Housekeeping
Location: Halifax Downtown, NS
Reports to: Housekeeping Manager
Employment Type: Hourly, Full-Time
Availability: Full-Time: 28 - 40 hours/week
Rate of Pay: $17.76 - $18.76 per hour
Start Date: May 2026
General Overview:
The Housekeeping team is responsible for the overall cleanliness of the hotel, including guest rooms and public spaces. This is an excellent front-line opportunity for someone looking to begin a career in the hotel industry.
Fast-paced and dynamic, the Overnight Houseperson role is essential to daily operations and overall guest satisfaction. This multi-faceted position supports both guests and team members by maintaining public areas, restocking supplies, and responding promptly to requests. Duties are typically divided between janitorial functions and deliveries/restocking.
Key Responsibilities:
- Maintain cleanliness of public areas, including the lobby, hallways, washrooms, elevators, pool, and fitness center.
- Respond to guest requests by delivering items such as amenities, pre-packaged food, and cots.
- Restock complimentary items in the Elite Pantry (a self-serve lounge for Elite-level guests).
- Restock of Room Attendant supplies in housekeeping storage area.
- Occasional overnight support for laundry operation (i.e. loading washers or dryers).
- Retrieve and organize supplies for guest-facing departments.
- Serve as the initial contact for minor maintenance issues when the maintenance team is unavailable.
- Complete project work such as scheduled carpet shampooing or deep cleaning of public spaces.
- Uphold all brand and property standards for cleanliness, safety, and guest service.
- Perform other duties as assigned by leadership.
This role requires someone who is:
- Versatile and resourceful – able to adapt to different tasks and support various departments.
- Guest-focused – dedicated to exceeding expectations for both guests and team members.
- Team-oriented – actively contributes to a positive, collaborative work environment.
- Empowered and proactive – takes initiative and addresses concerns efficiently and professionally.
- Detail-oriented and safety-conscious – follows all safety standards, WHMIS, and fire protocols.
- Engaged communicator – participates in team meetings and embodies our Vision, Mission, and Values.
Other Abilities, Skills and Competencies:
- Friendly, enthusiastic demeanor with a neat, professional appearance.
- Strong guest service skills with a genuine desire to exceed expectations.
- A keen eye for detail and cleanliness.
- Well-organized with the ability to work independently and efficiently.
- Reliable and flexible, with availability for varied shifts including evenings, overnights, weekends, and holidays.
- Physically capable of lifting 25–50 lbs, pushing carts, standing for long periods, and performing repetitive movements.
- Self-motivated, able to solve problems, take initiative, and complete tasks with minimal supervision.
Working Conditions:
- Fast paced environment that is often demanding.
- Stand, walk and remain on feet to perform job duties for entire shift duration.
- Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
- Use of cleaning chemicals.
- Available for working a variety of shifts which includes weekends, statutory holidays, evenings and overnights as required.
Additional Information:
Unionized Hotel
Shifts: 8.5-hour shifts from 11PM to 7:30AM, Fridays, Saturdays, Sundays, or additional for vacation coverage needs
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Position Title: Room Attendant
Department: Housekeeping
Reports To: Housekeeping Manager
Employment Type: Hourly Full-Time
Availability: 28 - 40 hours/week with full open availability
Rate of Pay: $17.38 - $18.38 per hour
Start Date: May 2026
ROOM ATTENDANT – GENERAL OVERVIEW
The Housekeeping team is responsible for the overall cleanliness of the hotel, including guest rooms and public areas. This is an excellent front-line opportunity for someone looking to begin a career in the hotel industry.
Room Attendants play a vital role in the guest experience by ensuring each guest room is clean, welcoming, and ready for arrival. This position requires the ability to work independently, attention to detail, and a commitment to upholding cleanliness standards. Room Attendants typically work by themselves, completing a daily list of assigned rooms.
Key Responsibilities
· Clean assigned guest rooms to brand and property standards, including making beds, dusting, vacuuming, and sanitizing washrooms.
· Replenish guest room supplies such as toiletries, towels, and coffee amenities.
· Respond to guest requests and feedback in a prompt, courteous, and professional manner.
· Always maintain the security and privacy of guest rooms.
· Follow all safety and sanitation policies, including WHMIS and fire safety protocols.
· Report maintenance concerns or safety hazards to leadership.
· Participate in departmental communication meetings.
· Embrace and uphold the hotel's Vision, Mission, and Values.
· Perform other housekeeping duties as assigned by leadership.
This role requires someone who is:
Guest-focused – genuinely committed to exceeding guest expectations.
Detail-oriented – ensures thoroughness in every room and task.
Reliable and self-motivated – able to work independently and complete tasks efficiently.
Team-oriented – contributes positively to a supportive, collaborative work environment.
Safety-conscious – works with care, follows all protocols, and reports concerns promptly.
Has a professional demeanor – maintains a neat, friendly, and enthusiastic presence.
Qualifications, Abilities, Skills, and Competencies
· Friendly, enthusiastic demeanor with a neat, professional appearance.
· Strong guest service skills with a genuine desire to exceed expectations.
· A keen eye for detail and cleanliness.
· Well-organized with the ability to work independently and efficiently.
· Reliable and flexible, with availability for varied shifts including evenings, weekends, and holidays.
· Physically capable of lifting 25–50 lbs, pushing carts, standing for long periods, and performing repetitive movements.
· Self-motivated, able to solve problems, take initiative, and complete tasks with minimal supervision.
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Position Title: Laundry Attendant
Department: Laundry
Reports To: Laundry Manager
Employment Type: Hourly Full-Time
Availability: 28 - 40 hours/week with full open availability
Rate of Pay: $17.38 - $18.38 per hour
Start Date: May 2026
General Overview
Under the direction of the Laundry Manager, the Laundry Attendant plays a key role in supporting the cleanliness and operational excellence of the hotel. This position is responsible for the care and processing of all hotel linens, towels, and staff uniforms. As a member of Delta Hotels by Marriott, the Laundry Attendant will be expected to meet Marriott’s elevated standards of quality and guest satisfaction while upholding SilverBirch’s commitment to service excellence.
Key Responsibilities
- Sort, wash, dry, fold, and distribute all hotel linens, towels, and uniforms in accordance with property and brand standards.
- Operate and maintain commercial laundry equipment (e.g., washers, dryers, ironers); report malfunctions promptly.
- Inspect items for stains or damage; treat stains and discard unusable items per established procedures.
- Monitor inventory of clean linens and uniforms; restock storage areas.
- Process guest laundry requests and return completed items to guest rooms as required.
- Maintain cleanliness and organization of the laundry room, including equipment, floors, and storage areas, following sanitation and WHMIS guidelines.
- Support the housekeeping team by delivering urgent linen requests and assisting with removal of dirty linens during peak periods.
- Adhere to sustainability practices, including waste reduction and responsible use of water and energy.
- Ensure linen care and presentation consistently meet Delta by Marriott’s brand standards.
- Participate in scheduled deep cleaning of laundry equipment and facilities.
- Attend departmental meetings and training sessions, contributing to Marriott’s “Spirit to Serve” culture.
- Perform other duties or projects as assigned.
This Role Requires Someone Who Is:
Consistent and focused – follows procedures precisely to deliver reliable, high-quality results.
Team-oriented – contributes to a supportive, collaborative work environment.
Empowered and proactive – takes initiative and resolves issues professionally.
Detail-oriented and safety-conscious – adheres to WHMIS, fire, and health/safety standards.
Engaged – participates actively in meetings and supports our Vision, Mission, and Values.
Qualifications, Abilities, Skills, and Competencies
- Strong attention to detail with pride in delivering impeccably clean linens.
- Ability to work efficiently in a high-volume, fast-paced environment—independently or as part of a team.
- Excellent organizational skills to manage ongoing laundry cycles.
- Physical stamina to stand for extended periods, lift up to 40 lbs, and perform repetitive motions.
- Commitment to safety, including proper handling of chemicals and equipment.
- Flexibility to work weekends, holidays, and a variety of shifts as needed.
Preferred Education & Qualifications
- Previous laundry or housekeeping experience; hospitality experience is an asset.
- WHMIS certification (or willingness to obtain).
- Basic English communication skills
- Familiarity with Marriott or Delta brand standards is an asset.
Working Conditions
Physical demands: Regular bending, lifting, pushing carts, and prolonged standing.
Environment: Climate control laundry room with occasional warmth and humidity; exposure to cleaning chemicals; non-slip footwear required.
Schedule: May include early mornings, evenings, weekends, and holidays.
Pay: $17.38-$18.76 per hour
Application question(s):
- What’s your weekly availability to work?
- Please share with us which positions you’d like to apply for (Houseperson, Overnight Houseperson, Room Attendant, Laundry Attendant):
Work Location: In person
