We believe great service begins with great people! If you take pride in working collaboratively and delivering excellent customer service, you’ll feel right at home with ABM! As a trusted Managed Service Provider with a nationwide Field Services presence, we’re united by a commitment to integrity, customer focus, and driving tangible results for our customers. If this sounds like you, we invite you to apply to join our team where working together means building better outcomes for the customers who rely on us every day
Overview
The Vice President of IT Services is the senior executive accountable for the strategic direction, operational performance, financial results, and long-term growth of the Managed Services & IT Projects division. This role provides strong leadership across all aspects and outcomes of the division, ensuring excellent customer outcomes, sustainable profitability, innovation, and operational excellence/efficiency.
In addition to divisional leadership responsibilities, this role serves as a strategic advisor to affiliated companies and executive leadership, contributing to broader organizational technology initiatives, IT strategy, and long-term business planning.
Responsibilities:
Strategic Leadership & Growth
- Develop and execute the strategic vision, roadmap, and annual operating plan for the Managed Services & IT Projects division.
- Drive sustainable revenue growth, profitability, and market expansion while maintaining high levels of customer satisfaction and service quality.
- Identify and help pursue new business opportunities, service offerings, partnerships, and innovation initiatives that support ABM’s objectives.
Financial & Operational Accountability
- Maintain full accountability for divisional financial performance and health.
- Ensure operational processes, service delivery models, and organizational structures support scalable growth.
- Lead continuous improvement initiatives that increase efficiency, profitability, customer retention, and service quality.
- Manage risk within the department through appropriate governance, compliance, security, and operational controls.
Customer Success & Revenue Expansion
- Maintain executive-level relationships with key clients and strategic accounts.
- Partner with Sales and Customer Success teams to support client acquisition, retention, and customer growth.
- Serve as an executive escalation point for significant client, operational, or contractual matters.
- Lead the evolution of service offerings to maintain competitiveness and support changing customer requirements.
Enterprise & Executive Collaboration
- Participate as a key member of the Senior Leadership Team, contributing to overall organizational strategy, planning, and performance.
- Provide strategic guidance and advisory support to OpCo’s regarding technology operations, infrastructure, cybersecurity, and IT leadership.
- Collaborate with executive leadership and parent organization to help shape enterprise technology direction, priorities, investments, and long-term vision.
Qualifications
- Bachelor’s degree in Business, Information Technology, Computer Science, Engineering, or a related field; advanced degree considered an asset.
- Minimum 15 years of progressive leadership experience within technology services, managed services, or IT operations.
- Minimum of 10 years of senior leadership experience with direct accountability for financial performance, organizational strategy, and business growth.
- Demonstrated success leading multi-disciplinary technology teams through periods of growth, transformation, and organizational change.
- Strong financial acumen with experience managing budgets, forecasting, P&L responsibility, margin optimization, and strategic investment decisions.
- Proven experience managing and developing senior leaders, including Directors, Managers, and technical leadership teams.
- Strong understanding of managed services delivery, project services, cybersecurity, cloud technologies, infrastructure, and modern IT operations.
Meaningful Benefits:
You’ll work alongside supportive and skilled teammates who take pride in delivering dependable technology solutions and exceptional customer service. We offer all employees the room to learn, advance, and contribute to the systems that our customers rely on every day. At the end of each day, you’ll know your work made a measurable difference for the customers and local communities we serve!
Our benefits include:
- Comprehensive Health, Dental, & Vision Plan – also including life insurance, long-term disability insurance, accidental death and/or dismemberment insurance.
- 24/7 Virtual Healthcare & Mental Health Support – at no additional cost through our group benefit plan.
- Employee & Family Assistance Plan – with resources available at no additional cost through our group benefit plan.
- RPP Matching Program – up to 5.5% employer matching.
- Vacation accrual starts on Day 1
- Employee Rewards & Saving Program – access to savings on thousands of unique vendor perks and discounts.
- Professional Development & Training Programs – to support each employees continuous growth.
- Employee Recognition Programs – that celebrate safety, service excellence, and outstanding contributions to our goals.
About Us:
ABM Integrated Solutions, headquartered in Dartmouth, Nova Scotia, is a nationally recognized technology company delivering end-to-end managed services and dependable field support to organizations across Canada and the United States. We combine the agility of a full-scale MSP with the reliability of a coast-to-coast Field Services operation, ensuring our customers receive fast, consistent, and high-quality technical support wherever they may do business.
ABM is part of the Atlantic Corporation Limited (ACL) family of companies. ACL’s diverse portfolio includes organizations operating in senior’s living spaces, national transportation and logistics, fuel hauling, real estate, and storage services. This broad corporate ecosystem gives ABM a stable foundation, cross-industry insight, and the ability to support customers whose technology requirements extend across multiple different environments; from retail locations, to distribution centers, to enterprise offices.
Within ABM, our service offerings span a broad range of capabilities, including:
- Managed IT Services: comprehensive monitoring, IT Service Desk, endpoint management, cloud services, Cybersecurity support, technology lifecycle management, and more.
- National Field Services: reliable onsite technical support delivered by a skilled network of Field Service Technicians across North America.
- POS (Point-of-Sale) Services: deployment, maintenance, and support for POS payment solutions, retail systems, and multi-site coordination.
- Project & Deployment Services: large-scale rollouts, technology refreshes, infrastructure implementations, and more!
Our customers trust us to keep their technology running so they can stay focused on what matters most – their business, their people, and the communities they serve!
AI Disclosure:
ABM is NOT using any Artificial Intelligence to screen, review, or select candidates. A human being is reviewing all resumes and applications submitted for this position.
Pay: From $1.00 per year
Benefits:
- Company events
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
- Wellness program
Work Location: In person
