Job Summary
The Inside Sales Coordinator plays a key role in supporting MacArtney Canada's sales activities, customer relationships, and order management processes. This position acts as the primary point of contact for customers regarding quotations, order status, and product inquiries while coordinating closely with the Sales, Engineering, Production, Supply Chain, and Finance teams.
The successful candidate will help ensure a high level of customer satisfaction by providing timely responses, accurate quotations, efficient order processing, and proactive communication throughout the sales cycle.
Key Responsibilities
Sales Support
· Prepare and issue customer quotations based on technical and commercial requirements.
· Follow up on quotations to maximize conversion opportunities.
· Manage customer inquiries and provide timely responses regarding products, pricing, and lead times.
· Support the sales team with proposal preparation, documentation, and bid submissions.
· Maintain accurate records of customer interactions, quotations, and opportunities within the company's CRM system.
· Assist with customer account management and relationship development.
Order Management
· Review and process customer purchase orders.
· Verify pricing, delivery schedules, and commercial terms.
· Generate sales orders and coordinate order entry within ERP systems.
· Monitor order progress and communicate updates to customers.
· Coordinate with production, engineering, and procurement teams to ensure on-time delivery.
· Manage order amendments, change requests, and customer documentation requirements.
Customer Service
· Serve as the primary contact for order status updates and general customer inquiries.
· Address customer concerns professionally and work toward timely resolution.
· Coordinate warranty, repair, and service-related customer requests.
· Support after-sales activities and maintain strong customer relationships.
Administrative & Reporting Support
· Maintain customer and opportunity data within CRM and ERP systems.
· Prepare sales reports, forecasts, and performance metrics as required.
· Assist with trade shows, customer visits, and marketing initiatives.
· Support continuous improvement initiatives related to sales and customer service processes.
· Maintain organized electronic and physical sales records.
Internal Coordination
· Collaborate with Engineering and Project Management teams to clarify technical requirements.
· Work closely with Purchasing and Inventory teams regarding product availability and delivery commitments.
· Support Finance with invoicing, customer account inquiries, and documentation requirements.
· Participate in sales and operations planning activities.
Qualifications
Education
· Diploma or degree in Business Administration, Sales, Marketing, Supply Chain, or a related field preferred.
· Equivalent combination of education and experience will be considered.
Experience
· 3-5 years of experience in inside sales, customer service, sales administration, or order management.
· Experience in technical, industrial, marine, offshore, defence, manufacturing, or engineering environments is considered an asset.
· Experience working with ERP and CRM systems.
Skills & Competencies
· Strong customer service and relationship-building skills.
· Excellent written and verbal communication abilities.
· Strong organizational and time-management skills.
· Ability to manage multiple priorities and deadlines simultaneously.
· High attention to detail and accuracy.
· Proficiency in Microsoft Office 365 applications, particularly Outlook, Excel, Word, and Teams.
· Ability to interpret commercial and technical information.
· Self-motivated with a proactive approach to problem-solving.
· Strong team collaboration skills.
Preferred Qualifications
· Experience supporting subsea, marine, offshore, defence, or industrial technology markets.
· Familiarity with international shipping and export documentation.
· Knowledge of ISO quality systems and controlled documentation processes.
· Experience with Microsoft Dynamics, Business Central, Salesforce, or similar ERP/CRM platforms.
Working Conditions
· Office-based at MacArtney Canada's Dartmouth facility.
· Occasional participation in customer visits and industry events.
· Ability to work effectively in a fast-paced, customer-focused environment.
Key Performance Indicators (KPIs)
· Quotation response time.
· Quote-to-order conversion rate.
· Order entry accuracy.
· On-time order processing.
· Customer satisfaction and responsiveness.
· CRM data quality and maintenance.
· Support of revenue growth objectives.
About MacArtney Canada
MacArtney Canada Ltd. is a leading supplier of underwater technology solutions supporting the offshore energy, ocean science, defence, aquaculture, and marine sectors. As part of the global MacArtney Group, we provide high-quality subsea connectivity, data transmission, launch and recovery, and underwater systems solutions to customers across Canada and internationally.
Benefits:
- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
Work Location: In person
